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August 2023 by Doug Shaner
Found Ken's quite a few years ago and I'm glad I did. I trust them with my high mileage 16 year old SUV, my 17 year old high mileage coupe, and my new sports sedan. They have never tried to sell me something I don't need, which is what had me leaving other shops. I've tried many shops over the years and believe the folks at Ken's are competent and honest.
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July 2023 by Dean D.
I have been a customer for several years and recently needed a new clutch on my 2007 Hyundai with 160,000 miles. Not only did Ken's do a great job replacing The clutch, and recommended other parts that were worn and had to be removed as part of the repair. The car rides even better than ever. I look forward to more years of happy motoring and no car payments.
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July 2023 by CHUCK'S AUTO SALVAGE
Mike, Walter & Ron,Thank you for the excellent and quick service you gave me this morning when the low tire pressure tire indicator suddenly came on while driving down I-95; showing up without an appointment on a busy Monday and getting superior service was outstanding! Mike looked at the tires & explained how busy they were today with appointments, but said he could get me in ASAP. Ron explained the tire was not repairable and gave me a few options for a replacement. I was provided with not only a new tire, but the tires were rotated so I could drive away safely.I am certain that the service you provided me this morning is your normal way of taking care of all customers. Thank you and Great Job!!DonChucks Auto Parts Solutions
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June 2023 by Todd Smeltzer
I asked for an inspection, mounting and balancing of new tires I provided, and help getting the spare tire off that had a rusted stud. (I had hit hard times, was flat broke, my tools were stolen several months before, and I walked to the shop 3 miles twice, I needed a car to work.) I had already replaced all the breaks, the knock sensor, and the mass flow sensor with borrowed tools in a parking lot, and checked all the normal things (lights, seatbelts, etc.) They made up a bunch of stuff to ‘fix’, didn’t take the spare off or put the better tire on it. They never even asked if I wanted the work done. No lug nut was put on anything, no wheel lock was on the spare (and thats 3 minutes with an angle grinder even if). Sway bar links maybe, but $122! Laughable, they cost $20 and take 15 minutes to install. They weren’t even tight, I replaced then myself later when they failed, took the nuts off with my fingers. Shisters.Services: Tires
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June 2023 by Jessica Walter
We've been taking vehicles here for years. The service managers are always friendly and professional. Work is completed quickly. We find their pricing to be very fair. When my son had vehicle problems while visiting, they were able to fit him in and fix his vehicle, allowing him and his family to depart Maryland as planned.
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March 2023 by Lee Kirkwood
These folks take really good care of us. They do good work. They do that work promptly. They are friendly and courteous. I can't be more pleased. We have a fleet of almost 20 vehicles and it makes life easier dealing with them.Services: Tires
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December 2022 by Thomas Sloan
Been having my cars serviced there for years Great customer service, very knowledgeable staff as well as fair and honest pricing.
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November 2022 by Elizabeth Krahel
The staff is friendly, polite and professional. I trust them with my car!
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November 2022 by aaron neperud
Ken’s is top notch. I will always take my truck there for service!
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November 2022 by Jim Scantlebury
Could swear this was called entails or something similar....it was fantastic and tasty....quick service
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September 2022 by Jared Golian
They will do a fine job fixing your car but for completely outrageous prices. They charged me $1,000 for a new starter and over $500 for a power steering pump. My mechanic in Baltimore did both for under $500.
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August 2022 by Charles M.
I recently purchased a 2014 Ford Escape and needed to have it inspected. I checked Yelp for a vehicle inspection location in my neighborhood and found Ken's in Columbia. I stopped in to introduce myself and get an inspection quote. I found the gentleman at the counter to be very polite and professional. He quoted me and price and I felt comfortable enough to make an appointment. A week or so later, I returned with my vehicle for the inspection. Understanding that the vehicle I purchased had just passed Virginia inspection, I didn't have much doubt that it wouldn't pass in Maryland. Oh to my surprise I was told that due to the "lug nut caps" , they could not pass my vehicle and issue me a certificate. Lug nut caps, are you serious Keep in mind, the caps were not cracked, rusted or missing. I was told "we can't pass the vehicle because sometime in the future, debris might get under the caps and make it difficult for them to be removed" Hence, the vehicle is 8 years old and they didn't have a problem getting them off to inspect. I was given the option to pay the $100.00 inspection fee, purchase lug nuts from someplace else and return at a later time to be reinspected or pay $300.00 for Ken's lug nuts. This is RIDICULOUS. Because I was pressed for time and need to get tags and registration, I paid the $300.00. After this experience, I will never take my vehicle or refer anyone I know to Ken's Service Center !!!
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June 2022 by David HOWSE
Kent's is a quality repair shop that stands by their work. I trust them to do a great job every time.
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April 2022 by K Jack
The folks here are always polite and helpful. Would not hesitate to use them for future automotive needs.
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March 2022 by Brittany Metzger
Friendly staff, excellent service.After getting a flat tire, I needed to replace all my tires. Walter helped me to find the type of tire that would provide the ride and quality that I was looking for. The quote I received was in range with other shops. He generously took the time to go through a few options and did not rush me off the phone. He was able to get the tires in quickly (next day) and fit me in for an appointment the day after. They were flexible in letting me drop off my car in the morning and pick it up at by my preferred time in the afternoon. I will definitely return for future service!Services: Wheel alignment
