JCPenney is a trusted shopping destination for style, quality, and value, offering a wide selection from fashion and home decor to beauty and accessories. The Columbia, MD location is described as a great, clean, and organized store. Many shoppers find the staff to be friendly and helpful overall, with associates actively assisting customers and keeping checkout lines short. The store offers an amazing selection of items, including exclusive brands, and frequently runs amazing holiday sales. Customer experiences with specific departments can vary. The home goods and mens clothing are noted as being great, with good quality. However, the store's inventory transition can sometimes frustrate shoppers, such as when winter gear is cleared out while still in the prime winter months, leaving a mere handful of jackets in limited sizes. The store also lacks price check scanners, which can cause confusion, especially for items on sale racks. In one instance, a gentleman in the jewelry department was very helpful by scanning an item, revealing a significant discount, and completing the transaction to save a customer time, even going the extra mile with packaging. Conversely, another older, white, male employee in the jewelry department was perceived as less nice and condescending when answering questions. A checkout lady, however, was noted as very sweet. Shoppers appreciate the location for its convenience, often parking there when visiting the mall. While faith in department stores has dwindled for some, this JCPenney location remains a place where customers can ultimately find what they want, from a perfectly fitting winter coat to a specific button-down shirt, bringing comfort, style, and everyday value.
