Home Decor in Columbia, MD

“We had such a wonderful experience with Sommer and Akilah. Love everything we chose, and appreciate all the help they both gave us. Cant wait for my new living room set to get here!!”

“My girlfriend and I stopped in for the first time and even though today she only got a couple pair of readers! We will definitely return to purchase. They have more things that than we could count that we both loved!! Great store!!”

“Excellent quality and service was provided for my purchase from managers Steven and Luisa. They were able to find me a couch at another location that had just sold before I arrived. They treat their customers with respect and always willing to help. They really care about their staff as well and you can tell with how engaged the staff was and willing to help!”

“Bob’s has mid-grade quality at thrift pricing! If you’re seeking nice decent options without a royal price tag, at least look here first. There are so many options., you’ll enjoy your time here. They even have payment plans.”

“My husband and I are very excited about our Sleep Number bed and can’t wait to have it delivered. Tamara Garcia and her team at the Columbia Mall in Maryland are all outstanding representatives of the brand. They were patient and provided very useful information and top notch expertise about the bed and bedding.”

“Gina at the Columbia Mall in Maryland, went over and beyond Customer Service!I was looking for something in particular for my granddaughter for Christmas.She looked through the store, plus the storage area then called two places to finally find someone who did have the item. She waited plus helped the other colleague from another location to make the sale plus deliver to my address. God Bless Gina for being such an Angel and showed her true spiritual meaning of kindness during a busy time. Thank you Gina words cannot express how grateful I am. Merry Christmas ??❣️”

“Update July ‘24. I had posted a two star review for the reasons below. After posting, someone from the social media response team replied and offered to send me completely new chairs, skipping the repair process altogether. The first delivery yielded one new chair in perfect condition and one that was worse than the chairs I already had. The second delivery brought me another perfect chair, so now I have two, which I really love. I appreciate that Arhaus replaced the chairs, but I waited through several lengthy delivery windows each time, missing work to do so. No discount or anything else was offered during the 5 months and 4 delivery appointments I waited through, but I am glad to have the chairs, so I’m changing my rating to a 4 for the merchandise and the fact that ultimately, the company stood behind it’s product.

Original post:
We purchased 2 Harvey swivel gliders and 4 swivel counter stools 1.5 years ago. We had a few bumps with delivery, and waited through several delivery windows to get things right. Once we did, we were very happy with our chairs.
A year or so in, though, the swivel glider mechanisms started to become loud and creaky. I contacted Customer Service (CS) in February 2024, and it took a month, but Arhaus sent a tech out to look at them and he said they were faulty. From there, a long, drawn out headache has commenced. I’ve invested a lot of time contacting CS when there hasn’t been timely (or any) follow up from Arhaus for the next step in the repair process, including this past Monday morning going over everything again at length with the agent, who assured me I’d be hearing shortly from the delivery company and also a customer service supervisor, Helena, within the hour. It’s now Friday morning and despite a follow up email I sent on Wednesday, I’ve not been contacted by anyone.
We’ve made purchases in the past few years from several other companies such as Saatva, Pottery Barn and Crate and Barrel, and when we’ve had any issues, all three of these companies have worked very hard to make things right and the process easy. I’m sorry to say that in the 3+ months that I’ve been trying to see if my Arhaus chairs can even be fixed, no one has even apologized for the inconvenience we are experiencing and they no longer seem to be following up at all.”

“I have to give this store a 4 star rating because I love the workers all very friendly very cool and welcoming! Shoutout to the employee JUSTIN! He’s absolutely funny and a cool guy were friends now but the Part where i give it a 4 star is in the fabrics station in the middle of the store. Most of the workers at the station are amazing…then there are a few that are just straight out rude and roll there eyes at you and give u attitude. Other then that I love this store”

“I love shopping at Ross and this particular Ross just opened in Columbia. The one problem I have at this location is everytime I go there it is only 1 cashier which means standing in line much longer than expected. I don't understand why for a new store you don't have more cashiers. I usually shop during to the week so I am not sure if there are more cashier on duty during the weekends.”

“Joey is a 10/10, as soon as I walked through the door told him what couch I needed he went above and beyond doing the measurements on his iPad for me to find the perfect couch. He’s highly patient and just an all around perfect salesman. We will be back in the future Joey.”