Gramophone, a trusted name in the custom installation industry for over five decades, has consistently delivered exceptional home theater, high-end audio, smart home, and electrical services to its clients. With a focus on the latest technologies and trends, Gramophone offers a wide range of products, including world-class HiFi speakers, A/V components, and smart home automation solutions. The company's outdoor AV entertainment scene and state-of-the-art conference room showcase their design expertise and commitment to innovation. Gramophone's direct-to-consumer eCommerce platform, SKY by Gramophone, allows customers nationwide to access their prestigious brands and products. Customers praise the company's professionalism, knowledgeable staff, and flawless installations, with one reviewer describing the team as "absolutely amazing" in baselining requirements, communicating promptly, and delivering a seamless experience. Another customer highlights the exceptional service provided by sales representative Ricardo Valles, who guided them through their audio purchase with expertise and professionalism. Whether you're in the market for a home theater system, high-end audio equipment, or smart home automation, Gramophone's team of specialists are dedicated to helping you achieve audio bliss and a tailored, exceptional experience.
Had an issue with a previously installed speaker system. Ricardo was great over the phone to set up the service call. Appointment was set with Kevin who diagnosed the problem and fixed it quickly. Ricardo followed up to make sure everything went Overall great customer service and experience.
May 2024
I’ve shopped from this team twice so far and the experience was top notch. Ricardo was the sales representative that I worked with and his level of professionalism is a quality that this business can’t ignore. I would absolutely recommend potential customers to shop here.
May 2024
A big shout out to Ricardo Valles at the Columbia location! His guidance, knowledge and professionalism has led me to audio bliss in the form of McIntosh amplification and B&W speakers. Recommended if you’re in the market for audio purchases!
