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October 2024 by Froydis Beckeman
I really like Gadget Guru. The staff was friendly and helpful and got my computer fixed in just a couple of days. I will recomend them to my friends.
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October 2024 by Christopher Sewall
Repaired my computer blue screening and then not starting up quickly and effectively!
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October 2024 by Sebastien Tirino
Friendly, knowledgeable, professional. They were able to diagnose the issue with my Xbox Series X and make the fix within 10 minutes.
Highly recommend and would come back for any future tech issues
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October 2024 by Brenden Martin
The Columbia team is amazing. They fixed my DS and my computer.
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September 2024 by Stacey Peterson
Thanks again Gadget Guru for saving the day! Silly me, I dropped my phone and the screen went black and Google did not have the answer. I called Gadget Guru, they talked me off a ledge (I was getting a bit nervous) after all, our phones are our lifelines. A day and a half later, I picked up my phone with a brand new screen, and it literally looks brand new. Thanks for the quality work and the super fast turnaround.
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September 2024 by C. C.
Extremely fast. Identified a power issue & separately identified/fixed a motherboard issue. Prices are typical/reasonable and the upfront fee will go towards repairs, so.
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September 2024 by Liz Ridenour
Had an issue with my laptop and brought it here. Everyone was very friendly and the problem was fixed super quickly!
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August 2024 by Maurice Hill
They restored the card reader for my 30 year old sega genesis. Great customer service as well!
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August 2024 by Spenser Cruz
Excellent experience. Everyone else told me it would be 3-4 weeks to fix the HDMI port on my ps5. They had it ready they next day. Top flight service.
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August 2024 by Derrell Thomas
My reason for coming to Gadget Guru was two of my PS5 Controllers was having stick drift issue. Gadget Guru staff was great at explaining the services they provide on the process of their troubleshooting routine. I dropped my controllers of late Sunday afternoon, and they were ready for pickup early Tuesday. My controllers work perfectly fine.
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August 2024 by Benjamin Vester
Everyone was extremely nice and professional. Excellent service fixed both of my controllers within the day, which is greatly appreciated. Definitely my new go to for anything/everything regarding electronic repairs.
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August 2024 by Joshua Edmond
Went here to fix my hdmi port for my ps5 A little expensive but there speed makes up for it extremely fast highly recommend only problem is that when they fix it it’s very weak 1-2 months later it broke again but beside that very great staff and very fast working people
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July 2024 by Peter Sloane
Great experience. My iPhone Lightening jack was broken and the expert team at the Columbia Gadget Guru And repaired within 90 minutes at a fair price. The staff is ver knowledgeable and service friendly. What’s your first name? Paul was extremely helpful.
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July 2024 by Vera Kazakova
Fixed our console port in 2 days. Very fair price given the amount of disassembly and soldering required. All staff were on point and even sent us home with very valuable pro tips to prevent future repairs!
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June 2024 by Jasmit Gill
I needed to get my laptop fixed after it suffered water damage, so I took it to a local repair shop that seemed reputable. They charged me a $50 diagnostic fee to identify the problems and provide an estimate for the repair. They promised to complete the diagnostic in 1-2 days.
Two days later, I called for an update and was told that my laptop had water damage and needed a new screen, both of which I already knew. The repair cost they quoted was $800-$900, significantly higher than the $500 quote I had received from Apple for an OEM part. When I asked for a detailed cost breakdown, they said they couldn't provide it until after a water treatment was done, which seemed unnecessary.
When I asked more specific questions to understand their diagnosis better, they avoided giving direct answers. They repeatedly mentioned that they needed to do the water treatment first before they could provide more details. I questioned whether the water indicators on the laptop had been triggered, but they initially said they didn’t check. After further questioning, they changed their response to say that the indicators were probably triggered, and water had reached the logic board. However, this contradicted what I and two other technicians observed; we had checked the logic board with microscopes and confirmed that the indicators were not triggered and the board was unaffected by water.
I told them I would pick up my laptop the next day, and when I arrived, they were unprepared, saying they didn’t know I was coming. I ended up waiting 30 minutes. When I finally received my MacBook, it was not only still open but also covered in scratches and the protective wrap was peeling off at the edges. These damages were completely unnecessary as I had previously opened the laptop myself without causing any damage.
The whole experience was disappointing. The shop did not provide the thorough diagnostic they promised, tried to charge much more than what was reasonable, and were evasive in their communication. They also caused additional damage to my laptop. Their service was unprofessional and lacked transparency, often replying with vague terms like "probably" or "maybe" and avoiding direct answers.
Overall, I strongly recommend not using this repair shop. They overcharge, provide misleading information, and handle customer property carelessly. If you need repairs, it's better to find a more reliable and straightforward service provider.
