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“We had such a wonderful experience with Sommer and Akilah. Love everything we chose, and appreciate all the help they both gave us. Cant wait for my new living room set to get here!!”
“Kevin didn't waste any of my time and was straight to the point when I came in to purchase a bed frame and box springs. He was also able to get me free shipping and next-day delivery, which made my move-in much easier.”
“I was on the store twice and received stellar service from both Rula and Damian. They were knowledgeable, patient and kind. I couldn't have had a better service experience. Thank you both!”
“My fiance and I came to try the love sac couches. The store was tidy and clean. Jewel was the best and so very informative! Thank you Jewel for making this a pleasant experience”
“Keron was extremely thorough, knowledgeable, and helpful; he is great at his job and made it an experience. The process was easy, and the mattress warehouse is clean. I am completely satisfied and would definitely recommend the Mattress Warehouse in Columbia.”
“My girlfriend and I stopped in for the first time and even though today she only got a couple pair of readers! We will definitely return to purchase. They have more things that than we could count that we both loved!! Great store!!”
“The salesman Ed is consummate professional. Very knowledgeable about the products. Once we decided to purchase it was smooth all the way. Can’t recommend going to see him enough if you in there.”
“I came in the look for a leather sofa for my living room and was warmly greeted by Gwen the sales person. She showed me several pieces but they didn't either match my taste or budget. Gwen proceeded to ask me if any other styles would be suitable and showed me other sofas.Then as she showed me other styles and colors, Gwen asked how did I like this one, nothing else was said except, "I love it!"Gwen was so patient and friendly (as were Nittlo and Ginny) and never once gave me the feeling of being pressured to make a decision or buy anything. My husband and I had the greatest experience and will definitely go back . Not to mention the unbelievable selection and styles available at Divano Designs.Thank you so much Gwen, Nittlo and Ginny.Suzanne N.”
9:30AM - 9:30PM
6225 Columbia Crossing Cir, Columbia
Furniture Stores
“Excellent quality and service was provided for my purchase from managers Steven and Luisa. They were able to find me a couch at another location that had just sold before I arrived. They treat their customers with respect and always willing to help. They really care about their staff as well and you can tell with how engaged the staff was and willing to help!”
“My husband and I are very excited about our Sleep Number bed and can’t wait to have it delivered. Tamara Garcia and her team at the Columbia Mall in Maryland are all outstanding representatives of the brand. They were patient and provided very useful information and top notch expertise about the bed and bedding.”
“Great experience here. They have a lot of sofas to choose from - and many are modular. We found the perfect sofa with great back support. It is one of the most comfortable places to hang out in the house!”
“Bob’s has mid-grade quality at thrift pricing! If you’re seeking nice decent options without a royal price tag, at least look here first. There are so many options., you’ll enjoy your time here. They even have payment plans.”
“Glad to share my wow experience with high end Italian sectional sofa I got at my 20+ favorite furniture store in Columbia, MD. Thank you, Eva and team, well done!”
“Update July ‘24. I had posted a two star review for the reasons below. After posting, someone from the social media response team replied and offered to send me completely new chairs, skipping the repair process altogether. The first delivery yielded one new chair in perfect condition and one that was worse than the chairs I already had. The second delivery brought me another perfect chair, so now I have two, which I really love. I appreciate that Arhaus replaced the chairs, but I waited through several lengthy delivery windows each time, missing work to do so. No discount or anything else was offered during the 5 months and 4 delivery appointments I waited through, but I am glad to have the chairs, so I’m changing my rating to a 4 for the merchandise and the fact that ultimately, the company stood behind it’s product.
Original post:
We purchased 2 Harvey swivel gliders and 4 swivel counter stools 1.5 years ago. We had a few bumps with delivery, and waited through several delivery windows to get things right. Once we did, we were very happy with our chairs.
A year or so in, though, the swivel glider mechanisms started to become loud and creaky. I contacted Customer Service (CS) in February 2024, and it took a month, but Arhaus sent a tech out to look at them and he said they were faulty. From there, a long, drawn out headache has commenced. I’ve invested a lot of time contacting CS when there hasn’t been timely (or any) follow up from Arhaus for the next step in the repair process, including this past Monday morning going over everything again at length with the agent, who assured me I’d be hearing shortly from the delivery company and also a customer service supervisor, Helena, within the hour. It’s now Friday morning and despite a follow up email I sent on Wednesday, I’ve not been contacted by anyone.
We’ve made purchases in the past few years from several other companies such as Saatva, Pottery Barn and Crate and Barrel, and when we’ve had any issues, all three of these companies have worked very hard to make things right and the process easy. I’m sorry to say that in the 3+ months that I’ve been trying to see if my Arhaus chairs can even be fixed, no one has even apologized for the inconvenience we are experiencing and they no longer seem to be following up at all.”
8AM - 10PM
6111 Dobbin Rd, Columbia
Furniture Stores
“This location is on the cleaner side and is more consistently stocked. Fewer SKUs than other locations but you can usually find what you're looking for. Definitely understaffed though”
“Staring down death or worse at the hands of the maniacal Dr. Sivana and the gargoyle-shaped 7 Deadly Sins, Billy Batson (aka Shazam) makes a decision he rarely has had the opportunity to make after being given up to foster care: to share something of his own--in this case, the superpowers granted to him by the Wizard at the Rock of Eternity. One by one, his trouble-seeking best friend, Freddy Freeman; the protective Mary Bromfield; the youngest, Darla Dudley; the techie, Eugene Choi; and the shy Pedro Peña transform; and, together, with distinctive abilities, they take down the Seven Deadly Sins and rescue all of the carnival-goers, even the bullies. But what if, after acquiring their superpowers, they decided to take a road trip (no car necessary, of course) to the Target located at 6111 Dobbin Road in Columbia, Maryland? What if each foster family member discovered the lavishly-furnished Kids' Corner, overflowing with toys that they could snuggle with, share secrets with, or purchase? Would they ever return to the streets of Philadelphia where their loving guardians, the Vasquezes, gave them a home? The threat to the success of the Shazam family stamping out all evil would be greater than you might think!”
“Joey is a 10/10, as soon as I walked through the door told him what couch I needed he went above and beyond doing the measurements on his iPad for me to find the perfect couch. He’s highly patient and just an all around perfect salesman. We will be back in the future Joey.”
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“My wife and I had an incredible experience with Donté from this location. His customer service was immaculate and he went above and beyond to help us out with an expedited order. We owe it to Donté for working his magic and making us feel like valued customers. Can’t recommend him enough!”