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November 2023 by Kelly
**Do not rent from Extra Space Storage** We moved in a few boxes on July 10, starting November 10 my monthly fee will increase nearly 30 dollars from $46 to $73. Naturally, we are moving out. Read the negative reviews and you will notice a trend.Very shady business practices. Beware!!
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October 2023 by Reva Gambrell
9201 Guilford RD Columbia provides excellent customer service. The facility is clean and well maintained. The staff is on-site and available to answer questions. Storage was a major component of my recent move and this Extra Space location helped reduce the stress around completing the process. Stephanie is amazing!!!
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September 2023 by Candace Beasley
I have had my things at this location for a year. They go above and beyond and make the experience so much better. As a teacher, money is tight and they make sure my students supplies, extra coats and clothes that I collect are safe. Thank you for your support not just for me but all of the students I serve.
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September 2023 by Tom Macri
The facility is always clean and well lit. Access is easy and there are plenty of carts so you do not have to go hunting. Pricing is competitive with the rest but a better because everything is new and still works well.But the best part of this new location is the staff, especially Stephanie. She is pleasant, courteous and on top of her game. I have rented at several locations but Stephanie is the first one who understands and accommodates our storage needs without forcing us to play the rental game.We just began our third year at this location and look forward to many more.
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August 2023 by DL Wilson
So far, my experience has been great. I received the web rate for my unit, reserved online, and went into the facility to view it. Both Stephanie and Catherine were kind and very helpful. I don't anticipate that changing!
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July 2023 by Delmas Jordan
Went here to help a friend put things in their storage. This is the cleanest storage facility I've ever been in. The manager, I tonk her name is Stephanie was so nice and professional. The building sits in a nice area and has a nearby park Others that were moving mentioned similar comments to us on how they love the facility.We need this standard in all storage facilities.
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July 2023 by Kofi Tarharqa
This storage facility is the best; thanks to Stephanie she goes above and beyond in keeping the facility looking nice and clean and if there is any issues she will do her best to resolve it, which is the main reason why I have my things here. Keep up the Great Work!!!!
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June 2023 by Jennifer Weathers
My husband and I recently rented a unit here, and so far, we’re very pleased. We’ve used 2 other facilities in the area, and this one far exceeds the others in appearance. While it’s a few years old, it still looks brand new, and it’s clean and smells great, so it’s been maintained quite well. The building is easily accessed and very secure. Stephanie is the manager here and she is very welcoming, knowledgeable, and quite personable. She made the registration process a breeze. Thank you for all of your help, Stephanie!
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June 2023 by Silas Baker
They’re doing a fantastic job managing this business . The customer service and care at both locations were fantastic. The manager Stephanie even helped me bandage a cut on my thumb and called me back hours later to make sure I made it to the emergency room and received care. I’d give 6/5 stars if I could.
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June 2023 by Kim Shepherd
I honestly don't have words for how wonderful my storage experience has been. I have had my things in storage nearly 3 years due to a roller coaster of circumstances. This company has gone above and beyond helping my keep track and keep up.They are very personable and truly care about their clients.
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June 2023 by Sean Bertoni
Stephanie, the manager, was very personable, and just from a short interaction you can tell she takes her position very seriously. The entire space was spotless, and the 4th floor where I’m renting a unit was just as clean. I will update this review in the future accordingly.
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May 2023 by Martin Iftikhar
Clean facility ! Friendly staff !
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May 2023 by Gretchen Church
Awesome facility and Stephanie is amazing. Great deals and location! Rent here and you won’t regret it!
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May 2023 by Jude Lopez
I highly recommend this place. The facility is super clean well lit and the customer service is great. In particular, Stephanie was so courteous and helpful. I will definitely use them again for my moving needs!
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May 2023 by Richard Perez
Having a safe location for my stuff was a god send. The place was neat, the location convienent, and safe. The main issue I have is with the constant raising of the prices. They claim it's what's going on around us that's affecting it (economy, taxes, etc.). But if I started a new account, it'll cost me half the amount. That means they are just upping the cost at will. There is no difference in what I'm paying for and a new person. Would I rent a unit again? Yes but only for a year at a time. Thank you
