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August 2024 by Erin A. Cannon
I usually like this location since Columbia isn’t far from my house and the selection here is different than the one at the outlet. I went to make a return and I got there at 7:50pm and they close at 8pm. I was disappointed when I saw the gate closing at 7:50 after I had driven out of my way. I asked through the gates if the employees could just let me drop my return off, I wasn’t planning to do anything else. The store manager Zion comes to the door to let me know that he had already closed the registers I assume at 7:45 and wasn’t going to help me since no one had been coming in they closed early. I understand people are ready to go home at night but as a company I would think you can close the registers at 8pm and still get out of the store by 8:05 especially if no one else had been in the store before that. I know stores have been closing early since COVID times but come on this was such a disappointment and not customer friendly at all.
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March 2024 by Kayla D
Kaylyn was so helpful and had great customer service ! If you guys ever need help ask for Kaylyn !
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February 2023 by Sara Thacker
The BEST express in the DMV. I went to Tyson’s and felt forced to select a suit I didn’t love because of limited options. when I got home I knew I had to return it. Went to Columbia and they had everything pulled and helped me with different shirt options because I changed suit colors and was amazed at how many more options they had and everything laid out perfectly! Life savers!
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January 2023 by Nelson
Customer service is the worst. This female Hispanic employee kept asking If I needed help while following me around the store. Her fourth time speaking to me, she asked if I spoke Spanish when I was speaking English to her the whole time. I was just there to stock up on nice clothing during my break hour from work. I felt like I was targeted. You can't just go straight to someone and assume you speak this language or that language. It is so rude. I am never coming back to that store.
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January 2023 by C J
We were here on 11/26/2022, 11/30/2022 and 12/2/2022.Came here on a Saturday, 11/26/2022, so it was a little busy but we needed to find something to wear for an upcoming Xmas party. While there I kept seeing the same young man and female in our vicinity but no one said a word aside from the manager (Luis) and a young lady while my wife was trying on her clothes in the back. I brushed it off because they were a little busy so I chose to be understanding of the situation. My wife purchased her outfit then we left.Came back again on 11/30/2022 because she wanted a creme turtle neck to go with her previous purchased pants. I looked around and spotted a two piece fit that I liked but I didn’t see my size in the top so we left.Came back again on 12/2/2022 during the day. The store was pretty slow so I felt like I had more time to really look around and decide on my outfit and not feel overwhelmed. No one was really on the floor (at first) then all of a sudden I was able to clock at least four people but not one person greeted us or asked if we needed any help. Ironically, they showed up wherever we were.I ended up seeing the manager (Luis) that somewhat assisted us on 11/26/2022. I asked him if they kept any additional tops in the back because all I was seeing was (xs and s) tops and (L and XL) bottoms. Luis was nice enough to go check in the back and he was able to find a size L top. Perfect!!! I did mention to him that not one person spoke or asked if we needed any help but was following us. Soon as I said that, all of sudden, there were people walking by asking if we needed any assistance.I just want to drop this little gem. Every black person that walks into a somewhat “pricey” store doesn’t steal!!! Every black person that walks into a store wearing a medical mask (covid is still a thing and it is also Flu season) with a hat (people have bad hair days) is not out to steal. People who want to steal will do it REGARDLESS and no piece of clothing is worth potentially losing your life!!!! To walk into a store that we have spent hundreds of dollars in is a slap in the face and a daily reminder that as a black person we will ALWAYS be seen as a threat even with something minor as shopping. I want to play devils advocate for a second and give the benefit of the doubt that people are just socially awkward and unfortunately customer service is dead. I want to bring some sort of awareness just in case staff is unaware that when you huddle around people without speaking, showing up where they are without speaking or acknowledging them and appearing to be watching and still not speaking. You give off the impression that they are being watched.The only reason for the two stars instead of one was because of the manager. He was very apologetic and the only one that speaks. Please provide staff with better customer service training and discernment before Express is hit with a discrimination law suit.
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December 2022 by Kim Pruitt
Attentive staff. Great styles but limited, very limited, sizes and quantities of items.
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October 2022 by Tinika W.
Express is one of my favorite places to shop. It's always giving corporate casual/classy. The quality of the clothes is great, the store is well organized, and the staff is always ready to help you shop and give recommendations. With quality comes with moderate to high prices. I usually budget for my retail therapy. I can spend some serious money in here. Everything is cute! If you are a frequent shopper here I strongly suggest downloading the Express app for additional savings and express cash.
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April 2022 by Shoaib
I was not allowed to return my online order because it was going to hurt their sales on paper. Even though they had the capability to offer returns they didn’t want to take the hit. Their management should follow corporate policy and allow returns rather than directing us to other express stores. This particular store should care less about their numbers on paper and more about their customers.
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September 2021 by Shah Md Mayen Uddin Chistee
For both men and women, they have a nice collection of products. They offer good discount on most products. The original price sometimes may seem a bit high but the discounted ones are good buy. Most products fit really well.
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September 2021 by nery ramirez
good clothes
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September 2021 by Mithun Hossain
My fav store, and this one is spacious and always clean.
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October 2020 by mithun11
My fav store, and this one is spacious and always clean.
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September 2020 by Deanna Dell'acqua
Posted store hours are 11:00-7:00. It's 11:15 and they are still not open. They answered the phone but not the doors. People are waiting outside.
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September 2020 by Gloria Estrada Carvajal
Great variety of clothes...
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August 2020 by thuuyenduc ngochanhquy
I love the great selections, designers, Staff is always very friendly and helpful.
