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July 2024 by sean fletcher
Beware of billing!!
I visited Elite Urgent Care in January of 2024, and must warn you that while the medical care that was provided was very professional, you will be blindsided with an unexpected bill weeks or months after your visit.
Regarding strictly the day of visit experience, the waiting room and patient examination rooms are very clean and well kept, the “front of house” reception staff is very polite, the wait time was reasonable, and the doctor provided adequate and professional care.
What soured my experience with Elite Urgent care, however, was their unforthcoming billing practice. At the time of the visit, after filling out all necessary new patient forms, and providing and verifying that the visit was covered though my insurance provider, the front desk staff confirmed that per my insurance coverage all that would be due for the visit was a $50 copay. I then remitted payment before seeing the doctor. Again when leaving after the examination was completed, I confirmed with the staff that payment had been completed and no additional charges would be applied.
Then, months later I received an invoice from Elite Urgent Care for $115.
The phone number that the invoice directs you to call in the case of billing questions is their office telephone number, which is apparently not the appropriate number to call with billing questions.
To add insult to injury, after going back and forth attempting to reach the billing department in order to find out where the disconnect was between being told that the copay had settled the visit cost, and then receiving an unexpected invoice, I received an second notice in the mail with an added “late charge” added.
If clear cut expectations for cost and billing are not important to you, I can say that the care provided was sufficient. Otherwise, I may recommend Patient First, or Teledoc.
UPDATE :
After receiving a call from Elite Urgent Care’s billing department, billing specifics were clarified, and billing was adjusted to be more in line with what the expectations were as set by office staff on day of visit.
I commend Elite Urgent Care for their response to this issue.
In particular, Jennifer with the billing department was very thorough and professional in her assistance.
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July 2024 by Mike Mondy - Keller Williams Realty
On a late Wednesday afternoon, I was in and out in about 40 minutes. This is a clean facility with a professional staff. Overall, it's definitely an efficient practice. Met with Dr. Manny who explained things clearly and they sent my prescription off before I'd even walked out the door. Hoping that I don't have to come back but if I do, it's good to know I've got a place I can count on.
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June 2024 by Kelli Palmer
Wonderful experience, quick care, great physician who even personally call to follow up. Definitely recommend
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May 2024 by Gurdeep Singh
Best Urgent care I've probably ever been to. Very informed and kind staff, quick turnaround time, nothing but good things to say.
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May 2024 by Irina Sbornova
Friendly staff, attentive providers, clean rooms and virtually no wait. Exactly how an urgent care should be.
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January 2024 by Lexi Pacileo
All urgent cares should strive to be this great! I really appreciated the phone call to check in on me. Thank you to the entire office !
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January 2024 by Steven Larrick
I had a great experience with Elite Urgent Care. They were prompt and professional, and as others have noted, called to follow-up later. The facility is very spacious and nicely painted.
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December 2023 by Jocelyn Fleischer
Amazing! I will recommended to anyone in my area looking for an urgent care. First impressions. This facility is gorgeous, well kept, and clean. I felt like it was a sanitary environment which makes me feel like they are taking my health seriously. The front desk associate was amazingly kind and helpful. She was patient with me as I had lost my voice and was trying to communicate best I could. They have amazing hour and the Dr. is happy to speak with you on the phone if needed. Dr. Manny was so thorough, patient, and kind. He made sure to let me know everything I needed to know and how to get better. He was honest in what he did not recommend I take or he prescribe and wanted to see if lesser measures could be taken before trying significant drugs to help my get over what I had. I ended up coming back. He remember our conversation and again was patient kind gentle and happy to answer any question I had. I recommend this clinic and will be happy to return when needed.
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December 2023 by Danielle M
Starting with an excellent website, my first experience here was efficient and helpful. The online appointment worked great. The text option was so convenient too. Fast friendly care from the moment I walked in the door. It was clean and quiet. With family friendly (old school)Family Feud playing on the TV. -P. A. Ataei was very informative and thorough. Thankfully today there was no wait time. I highly recommend.
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December 2023 by Lakeila
I wasn't feeling well for over a week and decided to go to Elite Urgent Care. I had an excellent experience! The facility was clean. Dr. Ataei was great! He was kind, polite listened to what my issue was. He explained what test were going to be run to figure out what the issue was. Once he returned with the results he provided some very helpful information for how to care for my issue. This place was way better than the ER and other Urgent care facilities I've been to. I would highly recommend!
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November 2023 by Sarah Singleton
Pretty good experience at an urgent care. I was in and out. The doctor was knowledgeable. I had to do x-rays, and I was given a link that I can provide to other offices so they can view the x-rays! Very handy. Everyone was nice. The place was clean.I called me husband while leaving and even said, “That was the easiest urgent care visit I’ve ever had.” I was expecting to be there for hours. I was there for under an hour for a knee injury.
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November 2023 by Amber Rizer
I returned from a vacation in Cabo with a side effect of things spinning whenever I tried to lay down. Not fun! I’d never been to an urgent care but thought it would be the best option to be seen quickly. I looked up Elite Urgent Care online and was able to make an appt really easily through their website. (Gotta love easy tasks, especially when you can’t see straight!) I received a text update about the appt as well as an email. When I walked in for my appt Sandra at the front desk knew who I was and was super sweet. I left my ID at home but thankfully had it on my phone, so she let me email her a copy.I met with the PA Manouchehr “Manny” Ataei and explained I thought it was either an ear infection or vertigo. He explained everything as he did it and then explained the further testing he did once we established it was vertigo. He was kind, patient, funny, and knowledgeable. He provided me with printouts of info on vertigo and explained certain maneuvers I could do that may help.Manny called me the next morning to check on me and again was extremely kind. I hope u don’t need to go back to an urgent care again any time soon, but if I do, I will definitely be going here. They made it so easy!!
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November 2023 by Ryan B
Had a very good experience with them. I came in for an abscess I had on my face and Dr Ataei was able to examine it and get me prescribed very quickly. He even called me the next day to check and see how I was doing. The abscess got worse so I decided to get it drained. He did a very good job and I was in and out. Everyone there was very friendly and professional. I highly recommend
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November 2023 by Jamshid Lotfi
I am relatively new resident of the Columbia. on September 23rd I did not feel good at all, and decided to go to an urgent care. I just googled for one in Columbia area. I called Elite Urgent Care. The receptionist was very kind and helpful. I drove to their office, and found the clinic is new and very clean. Dr Ata spent enough time to diagnose my symthom, and prescribed the medicine. It was very interesting that Dr. Ata personally called me next day to see how am I doing.I strongly recommend the Elite Urgent Care for anybody in need of medical/Urgent care.
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October 2023 by Smarc
Pretty good experience at an urgent care. I was in and out. The doctor was knowledgeable. I had to do x-rays, and I was given a link that I can provide to other offices so they can view the x-rays! Very handy. Everyone was nice. The place was clean.
I called me husband while leaving and even said, “That was the easiest urgent care visit I’ve ever had.” I was expecting to be there for hours. I was there for under an hour for a knee injury.
