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September 2023 by David Koonce
Just took my mother to have her watch band fixed. They were a quiet sort, but to the point and had watch fixed in 20 min. Turns out the band was a little tight...so after trying on he told us to come back in 15 min and he would add another link. Done and happy!!I was hesitant after reading a fee reviews but happy with our visit.
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September 2023 by Elias Meseret
I went there recently to resize my watch's bracelet, and I went back today because one of the pins fall off. The person I met (a younger one) was literally shouting at me as I was explaining to me. Why? Don't recommend this place at all. Respect your customers!
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September 2023 by Fantahun Worku
Bad customer service at the front desk. Plus poorly done jewelry fix and pretty expensive price. I wouldn't recommend it.
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June 2023 by Jay L.
I had to repair a watch that had a lot of sentimental value. The two people there were somewhat disinterested in helping what should've been a simple and straightforward job. They ended up fixing the watch, but it wasn't a pretty job. Additionally, they were a little rude and dismissive. Will look elsewhere if I need watch repair in the future.
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June 2023 by Nathalie Polanco
Resized my ring from 4 3/4 to 6, and replaced the battery for my watch in under an hour. They take all forms of payment. Prices are reasonable as well. Highly recommend. Professional service!
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February 2023 by Solomon Mahone
Highly recommend this place if you need any help for your watches. They are very efficient, and professional. Save your time and money, no need to worry about being over charged.
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November 2022 by Jen Montgomery
What a fantastic little shop, so glad I found them. Was able to get a watch battery replacement quickly. Customer service was excellent.
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October 2022 by Drake Carpenter
Great little store, I use them for watch battery replacement. They even replaced the battery in an older solar powered watch when it failed.
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September 2022 by AEB Com
Highly disappointed. I took my watch in for a repair due the mishandling of the stem by a friend. I was told that the watch could not be repaired. That much I understand but he left the second hand loose rattling around in the crystal and he took my battery. I was told that the battery may need to be replaced but I knew it was a new battery. Not only did he try to replace the battery, but he took the battery that was in the watch. I would give him no stars if I had the option!
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August 2022 by Christopher Bope
They were very straightforward with resizing our wedding rings and got it done in just a couple of hours. Totally recommend.
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July 2022 by Arthur
Took my 30-year old watch in because it wasn't running. Within a few days it was returned - running fine and the cost was quite reasonable.
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June 2022 by Matt Fairchild
needed the battery replaced on a couple watches along with a few links removed from a Swarovski necklace. They were very quick and the pieces came back in perfect condition. You can't even tell that the necklace as shortened. Good customer service
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June 2022 by M “Missy Impalla” Impalla
Got a ring here and asked to size it. They took gold off and would not return it after Even though it was to size down. They then charged me additional without telling me and despite return policy they wouldn’t give me my money back. Definitely do not purchase here. Very bad service
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February 2022 by Derek G.
This was the only place I would take my watches for minor repairs. I went to inform them of an issues I was having with my watch, which appeared to be a battery issue. The person working on my watch told me that someone put the wrong type of battery in my watch. I let them know that they were the only people who worked on my watch. They said that wasn't true and apparently did not believe me. As a customer, I am relying on the service provider's word that they completed the work that they said they completed. Essentially they told on themselves, which is the fact that they put in the wrong type of battery in my watch that led to my watch not working properly. All in all, I would not recommend anyone going to the establishment for watch repairs because they do not provide HONEST work. I am off to find another watch repair shop. If anyone knows of an honest watch repair shop in Columbia, MD, please let me know.
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February 2022 by Kennede Johnson
I went in here to get my links removed from my watch. But they replaced my battery instead and made me wait even longer to get the service I needed. My watch was returned dirty and smudged. Then the woman proceeded to body shame me for having small wrists. Telling me I need to eat more and she bets my mom tells me to eat, as if I’m a child who still lives at home. I don’t store fat in my wrists and I’m certainly not underweight. But if I said she was fat it would have been a problem… The irony in society lol.
