Children's Clothing in Columbia, MD

“UPDATE: Talked to customer service for Lifetouch Photography and JCPenny, the managers were SUPER helpful! They allowed me to schedule a reshoot which, by the way, was an EXTREMELY great experience with Austin! He was patient, kind, and gave direction for our family to look our best and feel comfortable. I appreciate the staff who were able to capture and retake the memories with our family. Thank you for your time and assistance with the matter. I give this review 4 stars since I would’ve liked the positive experience to have happened the first time we took photos other than that, I left the studio with a smile on my face and will continue to have my family photos taken at JCPenny! ?

Original Review: Been coming here for over 3 years and never had an issue until today!!! I just had a baby and wanted family portraits. My photographer, Summer, was rude and picked THE WORST photos taken for the digital album. Paid $130 just for my eyes to be closed in some of the photos and my youngest daughter’s face covered and didn’t even get to do the proper family portrait positions. Very unhappy with the quality of the photos since she rushed through it and don’t take the time to make us look our best which is her job. Have not been able to reach a manger or anyone after taking the JCPenny Survey and don’t plan to come back to the Columbia Mall location or maybe any of them for that matter. Look at the photos and tell me that you wouldn’t be upset that out of the 35 taken these are what she picks! These were the only 3 i had with my daughters and each one of them is awful! Eyes closed in one, her face covered in the other, and hair is messed up in the last one. UNACCEPTABLE”

“I had some returns and was in the area. The returns were quickly done. I decided to check out the store and had an armful of clothes. An associate brought me a cart. An amazing experience from start to finish.”

“The manager at this Columbia, MD location is simply wonderful. She is so diligent and helpful to ALL of the customers/guests who come to this H&M. She helped me today (Sunday) find a cute striped skirt and I could not thank her enough. I was so happy, I said, 'How did you do that???' H&M is so lucky to have her as their manager of this store.”

“The manager and other employees were extremely kind to me and my family. The level of customer service we received was above and beyond. They were the best kind of humans.P.S. to the employees if you see this…the family photo shoot went great and we couldn’t have done it without you. Thank you again!!”