Children's Clothing in Columbia, MD

“I don’t know her name, but I just have to say thank you to the incredibly kind woman at this store. From the moment I walked in, I noticed how friendly and upbeat she was smiling, chatting, and genuinely enjoying every interaction. It was so heartwarming to see someone who clearly loves her job and spreads joy just by being herself. My baby had dropped her favorite toy the day before, and when I stopped by to check, this same sweet soul handed it to me like it was no big deal, but it meant so much. Thank you for your kindness!”

“UPDATE: Talked to customer service for Lifetouch Photography and JCPenny, the managers were SUPER helpful! They allowed me to schedule a reshoot which, by the way, was an EXTREMELY great experience with Austin! He was patient, kind, and gave direction for our family to look our best and feel comfortable. I appreciate the staff who were able to capture and retake the memories with our family. Thank you for your time and assistance with the matter. I give this review 4 stars since I would’ve liked the positive experience to have happened the first time we took photos other than that, I left the studio with a smile on my face and will continue to have my family photos taken at JCPenny! ?

Original Review: Been coming here for over 3 years and never had an issue until today!!! I just had a baby and wanted family portraits. My photographer, Summer, was rude and picked THE WORST photos taken for the digital album. Paid $130 just for my eyes to be closed in some of the photos and my youngest daughter’s face covered and didn’t even get to do the proper family portrait positions. Very unhappy with the quality of the photos since she rushed through it and don’t take the time to make us look our best which is her job. Have not been able to reach a manger or anyone after taking the JCPenny Survey and don’t plan to come back to the Columbia Mall location or maybe any of them for that matter. Look at the photos and tell me that you wouldn’t be upset that out of the 35 taken these are what she picks! These were the only 3 i had with my daughters and each one of them is awful! Eyes closed in one, her face covered in the other, and hair is messed up in the last one. UNACCEPTABLE”

“Pretty good location. Lots of inventory. Friendly staff for the most part. Make sure to sign up for coupons. Items seem to be a bit smaller than other designer's items of the same size
Cashier seemed annoyed that I didn't want to purchase a bag, so my item was sloppily tossed onto the counter after I paid.”

“I was in there tonight shopping for my grandson’s birthday and had no clue what I was looking for and an incredible person saw me struggling and approached me. I was looking for a 2t outfit and she showed me many and I found one I liked that she picked out.
Her name tag said Bella.
She also did the check out at the register.
Super pleasant.
I have sales people working for me and I wish they were all so pleasant and helpful.
I don’t normally give feedback but this was necessary. Don’t let go of Bella. Trust me”