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October 2023 by leslielemus est 2011 - 2015
I like this car rental place everyone is so nice made my rental easy !
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December 2022 by RealTalk Sports
Mary RDo not rent from this location: very bad customer service .This was the worse customer service person at Budget car rental named Wondi Tadesse. He does not need to be a part of Budget Car rental. He’s messing up Budget name. He talks down to the customer with his inappropriate attitude and behavior like he’s doing you a favor. Somebody need to teach him how to work as a customer Service person and handle folks with Kindness. I would never rent a car from that location again. I can’t give this place one star .
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December 2022 by Brandi Green
The lady was very rude and disrespectful! She dismissed me like trash when there ended up being a problem with my rental because how do you make a reservation and then they don't have what you reserved? That's doesn't make sense! I will never attempt to rent from Budget every again!
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October 2022 by Sara Carey
Highly recommend this place , they are always nice and very helpful. They have amazing customer service. I tried a different company during a busy holiday and that company gave my rental car away and I came to budget/Avis and they quickly helped me get into a car and saved the day. Every time I’m in need of a rental car now they quickly accommodate me and my busy schedule. Five stars !
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July 2022 by Mohamed Hammad
Rough customer service. Car was dinged up all over. The inside smelled terrible and there were orange stains all over the passenger side seats. I would not return.
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September 2021 by Rama Baaj
STAY AWAY FROM THIS PLACE.I am honestly horrified at what just happened to me here.I reserved a car, called three times to confirm it would be available. Get there, I get charged and a deposit held on my card. We go to the car and the tags expired LAST month. So I'm like cool give me a different car (there are three other cars in the lot with out of state plates, sparkling clean inside but a different "class" then what I selected). The man says no those aren't for rent. I said the website says you have available cars. He said no they aren't for us the website doesn't update. I walk out while another man was walking in. I follow him in it gets awkward and silent so I say just confirming the only car you have is a the one with expired tags? Awkward silence. I go and sit in my friend's car who drove me there waiting to see what is going to happen. They stood there staring at me.Eventually I left but you can imagine how that went.
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August 2021 by Gavish Gulati
Quick service and great experience overall. Left my documents in the car and came the next day and the owner had them ready for me to pick'em up.Thanks and 5 star experience!
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May 2020 by Mimi Taylor
During this time we’re going through a pandemic, I would think Budget would actually clean the cars before renting them back out.
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February 2020 by Nathan
I scheduled a truck rental for a few hours a week ahead of time, scheduling to drop it off after hours. The day or so before, I got a call that the truck I requested was unavailable and asking if it was ok to upgrade to a bigger truck for free. I agreed and the truck was there waiting for me at my appointed pick-up time. I took longer than expected (still within the same day but a couple of hours later than my estimate) and still dropped the truck off after hours. I was concerned that I saw a policy somewhere saying there was an extra charge for after hours drop-off, but when the charge hit my credit card, it was even less than the estimate I was given on their website. This was incredibly cheap compared to other options, and though I had to wait a bit and fill out some unexpected insurance forms when I picked up the truck, it was overall a great way to move. Thank you!
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February 2020 by Sara Gray
I have rented 2 vehicles here and have received the fastest service! Renting a car is stressful, but they have made it easy and quick!
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December 2019 by Phyllis Norton
Prices high as hell but very convenient 2 home
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October 2019 by Joseph Gentile
I rented a car at Newark airport for a one-way trip home to Columbia Maryland, but didn’t notice that the agent had added an additional $41 for a tank of gas that I only used half of. When I return the car to this location in Columbia, Kimberly, the agent on duty, was kind enough to update the rental agreement and save me that $41. I really appreciated her helpful professional courtesy.
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July 2019 by Brandon Spriggs
My experience wit Kim at the cradlerock Columbia maryland location was great! Versu helpful an pleasant an made sure I left out with my rental,couldn't ask for better customer service! Keep up the good work
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April 2019 by Daniel Lindsey
Rented a car for four months and they charged me a $250 cleaning fee to vacuum the car even though the car was nearly spotless.
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March 2019 by Al DuPree
Totally amazing experience. Totally amazing. I reserved a truck earlier today. I said EARLIER TODAY. I was provided with confirmation (via the Internet) that my truck would be available at the appointed time. I arrived at the location only to find: NO TRUCK!
