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January 2024 by Mae Wagstaff
This review is specifically to commend Qweisi and Addie for the excellent above and beyond service! Unfortunately the PIN code on my gift card was not visible/unable to be read after the staff tried to reveal it. This occurred in the middle of my transaction and I spent over 40 minutes in the store with them as they tried to resolve the issue in order to get the payment completed. It was an ordeal indeed, but Qweisi and Addie continued to troubleshoot so that I could leave satisfied. In the end, they took my information and committed to shipping the merchandise to me as soon as possible. Addie planned to resolve the issue with corporate during the week so that I would not have to wait any longer in the store. Thank you both for putting customer experience first!!
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December 2023 by Lisa Righter
Great shopping experience. Sales reps were extremely helpful and friendly.
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October 2023 by Karmic Girl
Staff is amazing here! I was up on a trip from Florida and popped in to make a return and peruse the store as I don't have one near me where I live. Joey and Adi were super helpful and sweet. All staff was great, but those two stood out in particular. My mom has been back there and has said the same. Just a great shopping experience and the powers that be have the staff to thank for that!
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April 2023 by Julia Mann
Impressive, immaculate store offers good-looking, well-tailored clothes that command attention without being too trendy. Outstanding customer service. Thank you, Jesse!
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December 2022 by Kaan Balimtas
Robert was very helpful and polite! Another associate was also hustling around helping multiple people including my girlfriend but I didn't catch her name. But overall everyone I interacted with at the store was very kind and asking if they could help in anyway! I visited around 6 pm, black friday 2022.
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June 2022 by hyun Kim
Bad customer service and management is useless!! They are ready to fight with a customer not help with customer.
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January 2022 by Kate L
No sales anymore. In years past, they would have amazing deals.The store was empty of customers two days before Christmas. They are losing sales because “the company has moved away from discounting clothes” Okay, good luck with that. I’ll miss you BR.
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January 2022 by Greg S.
Lanette, Surge, and Quentin were an outstanding team of employees. They we extremely helpful. With all the sales going on they still managed to be patience, efficient, and polite. They all did their do diligence to help me with my purchase. There was no attitude and no one rushed me to make a decision. I witnessed this illustration of excellence not only with my purchase, but with other customers as well. I'm definitely coming back here. They made me feel like I was the only one In the store. Thank you!
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December 2021 by Kathy C.
I've been very disappointed in BR ... I opened up a credit card because I shopped BR quite a bit. The past 2 months and especially this past month, nothing has gone on sale except clearance. The store is bare and almost all merchandise is over $100. A basic sweater jacket was over $200. I guess they're rebranding and I cancelled my card yesterday. I don't plan on going back, I'm very disappointed in the direction they're going, plus they have cancelled military discounts. I recently visited a BR factory at Arundel Mills and I received my discount! I don't get it!
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November 2021 by Melissa Talbot
Good quality clothes that fit!
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March 2021 by Rabia A
Bad customer service and management is useless!
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January 2021 by farwa sajjad
Worst customer service . They sold me a pant in sale for the regular price . When I checked the bill I asked them to fix it . She said she will return it and did not give me a receipt as a prove . And said she can’t print one too. Now I’m stuck with 69$ purchase.
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January 2021 by samantha s
bad size range (probably on both ends but i’m specifically talking about smaller sizes). if i’m 5’7 i’m clearly too tall to wear a petite, but the only size that fits my waist are petite sizes. also, the workers aren’t very helpful. every time that i needed to try on a new size, i would need to change into my regular clothes and walk out to get it myself. also didn’t even offer any help when i walked in.
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October 2020 by Shahan Vohra
Worst costumer service ever I have seen, The Black Lady manager is worst, DO NOT GOT THIS STORE AVOID IT.
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January 2020 by Arleen Forbes
Always have stylish clothes and sales sometimes.
