Arhaus is highly praised for its wide selection of furniture and quality products. Customers appreciate the variety of options for sofas, chairs, and tables, often mentioning the helpful and knowledgeable staff. One staff member, in particular, is noted for providing outstanding customer service, especially during the process of choosing sofas, with another team member recognized for helping locate pieces and being a valuable asset to the store. Many customers highlight the excellent service provided by staff members at different locations, showing a strong commitment to assisting customers and making their shopping experience smooth. However, some reviews mention issues with product durability and delivery delays. One customer experienced problems with faulty swivel chairs that took months to repair or replace, which involved multiple delivery appointments and lengthy wait times. While the company eventually replaced the chairs and showed willingness to stand behind its products, the process was frustrating and time-consuming, with no discounts or compensation offered during the delays. Despite these issues, the customer expressed satisfaction with the final outcome and the company's efforts to resolve the problem. Overall, Arhaus is celebrated for its attractive options, quality items, and attentive staff, with a few customers sharing experiences of delays and product issues. Still, the company's customer service and dedication to making things right are noted as positive aspects, encouraging customers to consider shopping there for stylish and quality furniture.
I have been going regularly to this location and would like to give a shout out to Latonya Wilson. She has always helped me out with locating the pieces I want and is a great asset to the Arhaus team at the Columbia store.
October 2022
Loving the bag Very good customer service and material
March 2022
Amazing store. Super friendly staff. Great quality. Big variety. Recommend it.
