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January 2024 by Brian O.
I'm delighted to share my positive experience with Jeremy, the service writer at Quick Lane, Apple Ford in Columbia, Maryland. His exceptional service and prompt attention resolved an issue with my 2019 Ford Raptor efficiently, showcasing his professionalism and dedication to customer satisfaction. Jeremy's commitment to ensuring a smooth and hassle-free experience has left me thoroughly impressed. Highly recommend his service!
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January 2024 by Don K.
First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations... well, mine and my sons' generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn't make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot.
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January 2024 by Joe G.
I have purchased four cars from Apple in my lifetime, each time the customer service has dropped considerably. One of the major selling points was the lifetime oil change and service perks. The last three times I have tried to get my "quick lane oil change" done I dropped off my vehicle before 9am and it was not ready by 6pm... the dealership kept the car overnight and it was not looked at until til after I called the next day at noon. The second and third time I simply picked up my car and had the oil changed at a service station in under 30 minutes. When I was called and asked what happened the service director told me "this is highly unusual". After three bad attempts it's in me for trying to get my "free" oil change. Don't be a sucker and go somewhere else
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December 2023 by Mike D.
Just bought my 3rd truck from Apple Ford. Bought several trucks for my company. Plus multiple cars for my family. They are the best!!!!!! Customer for life ! Love this dealership.
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November 2023 by Peggy F.
I bought my vehicle from Apple Ford fairly recently and it is already having major problems. I called them to make an appointment to get the vehicle serviced and had to wait weeks for the next available appointment. I took the vehicle in days early and expected for them to call me once they started looking at the vehicle on the day of my appointment but I had to call them and ask for an update. When I came in to pick the vehicle up after being serviced, they gave me very little information on what they did and when I got in the vehicle I noticed that it had been driven well over 30 miles when the service provider said they drove "under 20 miles" and that there was trash left throughout the car as if they drove it to go on a food run. Not only was this experience bad enough but the vehicle is still having the same problems that it had before it was "serviced."
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September 2023 by Kris L.
Beware of this dealership. You've been warned. Review everything before you sign anything.
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August 2023 by Sean L.
Great place to buy a car with great prices I highly recommend them a salesman that they call the wizard helped me great experience
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August 2023 by Matthew M.
Like another reviewer, I can also attest that they do not in fact properly implement Ford Certification. That or the certification is garbage. I've bought 4 vehicles here but never again. They sold me two cars, both "Ford Certified". Both were missing critical components if you have a flat tire. Car number ones "tire service mobility kit" was missing. Went to use the spare from my other Ford and no tool remove lug nuts or use the Jack. Called to let them know they lost a customer and "Ned" didn't respond. Customer for life? I think not.
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August 2023 by Ahmad A.
I have been coming to this dealership March 2022. This is the first time I had a bad experience. I had a check engine light come in my lincoln. So I called the dealership in early July and they told me the first appointment available was in a couple of weeks. So my appointment was scheduled for Tuesday July 25th. I dropped off my car tuesday morning along with the paperwork from the warranty company. The advisor told me he would call me that afternoon to give me an update on what is going on. I did not hear from him until Thursday afternoon. He told me both of the turbos are blown and that he contacted the warranty company and they will be sending someone to do their analysis and provide an approval according to him it should take a couple of days. I waited another day with no response. I called the warranty company on Monday, and they informed me that they approved the claim and they emailed the dealership. So I called my service advisor at the dealership multiple times with no response. Tuesday morning I recieved a voicemail from the service advisor. In the voicemail he was telling about a rattling noise in my car that he couldnt find. I was confused by the voicemail, so I called back, and apparently he confused me with another customer with the same car. SO when we straightened everything out, he says "Good news, the warranty company came by and did their analysis, and now we are waiting for their approval." I told him that I spoke with the warranty company and they said they emailed the the approval. So thats when he looked in his email and found the approval. He said the next step is to check on the availability on the parts and he will get back to me. Well here comes another 2 days of trying to contact him and get an update. Finally I was able to reach him this afternoon, and he confused me with another customer again. So once we straighten things out again, he said he would check on the availability of the parts while I stayed on hold. I was on hold for about 15 min, and he finally came back and said "The parts are special order and will take 5 to 7 days". So at this point I'm thinking "why hasnt the parts been ordered yet". So we got off the phone and I called back the dealership and spoke to the parts department. The parts department confirmed that they did have the parts in stock, however they told me it is readily available in the warehouse and takes 1 day to ship. I have been without my car for 10 days. That's fine, but what is making me upset is the lack of communication and the lack of customer service. Who knows if the parts have been ordered and who knows when I will actually get my car back. Update: I received my car back on august 19th after they replaced both turbos and both exhaust manifolds. I drove my car for about a week, and my check engine light came on again. Looks like I'm taking it back there.
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July 2023 by Michael R.
I was sold a Hyundai Santa Fe back in March. My wife and I were told the the "license plate machine was broken" by the finance manager. They gave us dealer tags and said we would get a call to come pick up the tags in the next few days. About a month passed and I called to inquire. I was told by April Cornell in finance that in fact this was not the case, but the car I was sold has a problem with the title from the previous owner. The car was listed at 70,000 miles but the previous owners' title said it had over 300,000 miles. April seemed shocked to find out that I would want this information and said "now that you have requested to be informed I will make sure to forward you the emails." They claimed they were working on remedying the title. It has been 6 months now and I am still driving on dealer tags. I am also unsure as to the exact mileage of my car. A few months back, the salesman who sold me my car came to my home to take my car to the MD state police to try to get them to certify the correct mileage on the car. April told me that she was no longer working on this and that I would have to speak with the used car sales manager Josh. I had not received any more information on the problem so I had to call. I called April twice and Josh three times and never received a call back. After finally getting ahold of Josh, he acted like I had no reason to be upset with their service. For a company that states they are a "Family owned dealership", my guess is they wouldn't want their family treated the way they have treated me. I would never buy a car from here again.
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June 2023 by Andrew W.
I purchased a Ford Maverick XLT Hybrid from Apple Ford Columbia 6 months ago. I received a call today from David Fromayan, my salesman. First, it took 15 months to take delivery of the truck. Therefore, I received a 2023 instead of a 2022. David told me that I received a preferential price (i.e. 2022 pricing) instead of paying the increased 2023 price. Today, David called and told me 'accounting' needs an additional signature stating that I work for one of the companies that can receive discount pricing for the car. I told him that he told me the reason for the discount. He said he 'can't recall all the details'. I can clearly recall. What's up David? I asked him not to call me again. I already own the car, and paid the agreed price on the contract. Seems to be quite a few poor and marginal reviews for Apple Ford.
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April 2023 by Bigg Jim J.
Apple Ford Quik Lane service is one of the worst I have experienced. I bought my 2012 Ford Escape from them brand new. It came with the "Customer For Life" plan of free oil changes and tire rotations for the life of the vehicle. About two years after the warranty ran out, they started pushing things like changing the transmission fluid, spark plugs, stated it needed new shocks, et. al. I have a reliable local mechanic that checks my Escape thoroughly. All of these "issues" that Apple finds costs hundreds to thousands. I had went to Apple for my last oil change, and they were less than ten minutes. When I went to the service counter, the manager on duty at the time said that my tire treads didn't meet their "expectations", and they refused to rotate them (breaching the contract). Apple Ford wants to sell you a new car, I get it. But they "find things" wrong with a maintained car like mine, and try to extort more money from me. How many thousands of customers do they do this to? My next vehicle will not be a Ford product, let alone buy another car from the Apple Ford Columbia dealership. I give them no stars if I could. They will rip you off.
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April 2023 by Guy H.
I was looking to sell my car and was getting consistent quotes from dealerships that priced below Carmax. I posted on Facebook Marketplace and Apple Ford thought they could offer me more. it was a bit further from me, but I met with Daniel Weissberg and he was very friendly and easy to work with. Even when I ran into a snag with the processing, he took the time to place a courtesy call for a personal touch and we were able to get it worked out. I ended up getting a great deal! If you're in Columbia and need someone you can trust ask for Daniel - he won't let you down!
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February 2023 by David I.
Was looking to sell a used car. Submitted details to kbb and had several dealerships make offers. Most were in the 5k range. Carmax was much higher than everyone at 8k but when I brought it in they dropped the price dramatically. I'd been in touch with Daniel from the used car buying department. He said "bring it by whenever and we'll give you a good offer". He greeted me warmly, took my keys, and did a Bluetooth obd2 check on the car (reads trouble codes). About 10 minutes later I had an offer slightly higher than other places but not enough to persuade me to sell. He flat out asked what number I wanted. He came close enough to hitting that number that I decided to sell. The process was quick, fairly painless, and I got slightly more than I would elsewhere. I probably could have shopped around for a higher price, but I was ready to be done with it and didn't want to deal with the hassle. I'm only giving 4 stars for 2 reasons. First, the haggling. Not a fan, but I know some people like it. He was pretty low key about it which made things a little easier. Second, he knocked off some because "the brakes felt like they were worn". What he didn't know was that I replaced the rear rotors and brakes a few months before and checked the fronts which had plenty of pad left on them. I let it slide because if they put it on a lift I'm sure they could have dinged it on who knows what else. Despite those two minor things the experience was overall positive and I will stop there first when selling my next car.
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February 2023 by Kevin W.
Staff was great, always kept me up to date through my repairs and ensured I understood costs and reasons. To include future implications had I chosen against a repair. Timeliness of work was pretty quick as well. Was a little disappointed in the cleanliness after the repair, would have assumed the leak would have been cleaned up rather than left. Maybe it is a Maryland thing, but dealerships I have used in other states have provided complimentary washes, vacuuming, or one even refilled my DEF. After spending $3000 on repairs would have just expected a little more.
