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January 2024 by Jason A.
These crooks at Apple Ford maintain innocence after striking your vehicle with no tags and no proof of insurance, which is what happened to me in October, and they are ignoring me and denying me any responsibility after one of their employees came out of the gas station and struck my vehicle, which this won't end until damage is PAID! F- customer service F*CK THIS PLACE!
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January 2024 by Brian O.
I'm delighted to share my positive experience with Jeremy, the service writer at Quick Lane, Apple Ford in Columbia, Maryland. His exceptional service and prompt attention resolved an issue with my 2019 Ford Raptor efficiently, showcasing his professionalism and dedication to customer satisfaction. Jeremy's commitment to ensuring a smooth and hassle-free experience has left me thoroughly impressed. Highly recommend his service!
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January 2024 by Joe G.
I have purchased four cars from Apple in my lifetime, each time the customer service has dropped considerably. One of the major selling points was the lifetime oil change and service perks. The last three times I have tried to get my "quick lane oil change" done I dropped off my vehicle before 9am and it was not ready by 6pm... the dealership kept the car overnight and it was not looked at until til after I called the next day at noon. The second and third time I simply picked up my car and had the oil changed at a service station in under 30 minutes. When I was called and asked what happened the service director told me "this is highly unusual". After three bad attempts it's in me for trying to get my "free" oil change. Don't be a sucker and go somewhere else
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January 2024 by Don K.
First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations... well, mine and my sons' generations.One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn't make much money, but he was determined to fix his vehicle.He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot.
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December 2023 by Mike D.
Just bought my 3rd truck from Apple Ford. Bought several trucks for my company. Plus multiple cars for my family. They are the best!!!!!! Customer for life ! Love this dealership.
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November 2023 by Peggy F.
I bought my vehicle from Apple Ford fairly recently and it is already having major problems. I called them to make an appointment to get the vehicle serviced and had to wait weeks for the next available appointment. I took the vehicle in days early and expected for them to call me once they started looking at the vehicle on the day of my appointment but I had to call them and ask for an update. When I came in to pick the vehicle up after being serviced, they gave me very little information on what they did and when I got in the vehicle I noticed that it had been driven well over 30 miles when the service provider said they drove "under 20 miles" and that there was trash left throughout the car as if they drove it to go on a food run. Not only was this experience bad enough but the vehicle is still having the same problems that it had before it was "serviced."
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October 2023 by Gabriel Garcia
Expensive to buy parts from Ford, but the service at the parts department is above and beyond. They helped me find the right parts with me only having pictures. They didn't rush me. They were informative and overall really friendly! Love when I get to post a positive review!
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September 2023 by Kris L.
Beware of this dealership. You've been warned. Review everything before you sign anything.
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August 2023 by Matthew M.
Like another reviewer, I can also attest that they do not in fact properly implement Ford Certification. That or the certification is garbage. I've bought 4 vehicles here but never again. They sold me two cars, both "Ford Certified". Both were missing critical components if you have a flat tire. Car number ones "tire service mobility kit" was missing. Went to use the spare from my other Ford and no tool remove lug nuts or use the Jack. Called to let them know they lost a customer and "Ned" didn't respond. Customer for life? I think not.
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August 2023 by Ahmad A.
I have been coming to this dealership March 2022. This is the first time I had a bad experience. I had a check engine light come in my lincoln. So I called the dealership in early July and they told me the first appointment available was in a couple of weeks. So my appointment was scheduled for Tuesday July 25th. I dropped off my car tuesday morning along with the paperwork from the warranty company. The advisor told me he would call me that afternoon to give me an update on what is going on. I did not hear from him until Thursday afternoon. He told me both of the turbos are blown and that he contacted the warranty company and they will be sending someone to do their analysis and provide an approval according to him it should take a couple of days. I waited another day with no response. I called the warranty company on Monday, and they informed me that they approved the claim and they emailed the dealership. So I called my service advisor at the dealership multiple times with no response. Tuesday morning I recieved a voicemail from the service advisor. In the voicemail he was telling about a rattling noise in my car that he couldnt find. I was confused by the voicemail, so I called back, and apparently he confused me with another customer with the same car. SO when we straightened everything out, he says "Good news, the warranty company came by and did their analysis, and now we are waiting for their approval." I told him that I spoke with the warranty company and they said they emailed the the approval. So thats when he looked in his email and found the approval. He said the next step is to check on the availability on the parts and he will get back to me. Well here comes another 2 days of trying to contact him and get an update. Finally I was able to reach him this afternoon, and he confused me with another customer again. So once we straighten things out again, he said he would check on the availability of the parts while I stayed on hold. I was on hold for about 15 min, and he finally came back and said "The parts are special order and will take 5 to 7 days". So at this point I'm thinking "why hasnt the parts been ordered yet". So we got off the phone and I called back the dealership and spoke to the parts department. The parts department confirmed that they did have the parts in stock, however they told me it is readily available in the warehouse and takes 1 day to ship. I have been without my car for 10 days. That's fine, but what is making me upset is the lack of communication and the lack of customer service. Who knows if the parts have been ordered and who knows when I will actually get my car back. Update:I received my car back on august 19th after they replaced both turbos and both exhaust manifolds. I drove my car for about a week, and my check engine light came on again. Looks like I'm taking it back there.
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April 2023 by Guy H.
I was looking to sell my car and was getting consistent quotes from dealerships that priced below Carmax. I posted on Facebook Marketplace and Apple Ford thought they could offer me more. it was a bit further from me, but I met with Daniel Weissberg and he was very friendly and easy to work with. Even when I ran into a snag with the processing, he took the time to place a courtesy call for a personal touch and we were able to get it worked out. I ended up getting a great deal! If you're in Columbia and need someone you can trust ask for Daniel - he won't let you down!
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January 2022 by Beverly Noffsinger
Had a recall for an airbag, which they took care of, and had them do an oil change and check the fluids, etc. They took care of it all easily and had the car ready on time!