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January 2024 by Winston Kamioner
2 stars is right now the absolute kindest I can be. Today marks the third time APL has very negatively impacted my life. First time was when I joined. Had just got a new job. IT TOOK THEM DAMN NEAR A MONTH TO LET ME ACCESS MY MONEY. Couldn't pay rent, eat, etc.Second time was about a week ago now. Uber Eats issue. They kept saying they couldn't see a charge on my account THAT HAD BEEN POSTED FOR BOUT A WEEK that I was tryna dispute.If that wasn't bad enough, DESPITE ME NOT SAYING IT WAS A FRAUDULENT TRANSACTION, THEY CANCELED MY CARD. I was almost late to work this morning, had to beg my roomie to take me. Here I am again. Can't pay rent. Can't eat. Again. Thanks APL......
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December 2023 by Charles Kim
Can't begin to express how grateful I am for finding APL. Best car loan servicing of all time. I've used APL for my last 5 car loans. Fast and seamless service! Best rates!
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December 2023 by Chris Johns
Anna and her team was so great to work with. All paperwork was done online. Picked up my auto loan check the day to pick up the car. I was in and out of the bank in 11 minutes. Dealer finance person was so impressed with the process and the rate we got, she asked us for a referral.We are definitely choosing Anna when we finance our next vehicle!
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December 2023 by Walter
I recently used JHUAPL to finance a new car loan and the experience was wonderful. I worked with Ana at the Columbia branch and she was able to efficiently aid me in this transaction
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December 2023 by James S.
They have outsourced their customer service and it is abysmal. Really too bad. I really used to enjoy doing business with them.
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December 2023 by Sheri Stevens
My husband and I went into the branch to get a car loan and we were fortunate to get to work with Anna!! She was amazingly patient and helpful. We had several additional questions about our accounts and she answered all of our questions. She’s an asset to the credit union!! Before going into the branch my husband was told over the phone that the only way to apply for a loan was online. Not wanting to do this, we went into the branch and are so thankful to Anna!!
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December 2023 by Debbi Koldewey
APL has made getting car loans very easy and quick, and with financing that no car dealership can touch! Brittany Hawkins and Evan O'Neal have been extremely responsive and a pleasure to work with during a stressful time when we needed to quickly replace a vehicle.
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December 2023 by Ben Cohen
Anna & Nubia were both wonderful, and did a fantastic job helping me refinance my auto loan! I cannot recommend them both, as well as the entire team from APL FCU, enough!
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November 2023 by Christine dubs
Another successful and pleasant experience obtaining an auto loan at APLFCU. Couldn't have been easier!!! Alexius George was amazing to work with. She made the entire process totally stress free, was super knowledgeable and kept me updated over the 2 day process. She is incredible!
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October 2023 by Cristina Rolls
Absolutely amazing experience. I’m new with APL and will definitely be moving my other bank accounts to APL.
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October 2023 by Mike K.
I can't say enough good things about Craig Dickerson and APL Federal Credit Union. I applied in the morning for an auto loan and had a check that afternoon to go to the dealer and pick up my new car. Craig was fast, efficient and very accommodating. I highly recommend Craig Dickerson and APL Federal Credit Union. They are the best!
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October 2023 by J P
Evan O' Neal gave phenomenal above and beyond customer service during the change over. I did not receive my card or know my current card would get turned off. I had experienced horrendous treatment through the card services via phone not even offered in branch service. When I came in branch and explained everything that happened to Evan. Evan went above and beyond to make sure I wasn't scammed due tot he natute of the phone experience and that I walked out with clarity, felt like my SSN and money were secure. As well as made sure I got my card so i had access to my money so my children and i could eat. Evan reassured all of my concerns as well as renewed my faith in the bank because I was going to close out due to the lack of communication, information about the update that my card would be turned off etc. So Evan definitely deserves all the praise he was just so knowledgeable, Empathic, friendly and kind truly an asset to this bank location. Thank you again sooo much for everything Evan if they let you see this review you deserve this !! Keep up the fantastic work!!
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September 2023 by Terese Hereford
Needed to refinance my car to remove a co-owner from the title and Evan was incredibly helpful in answering my questions and working with me through the process. Everything was smooth and quick.
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September 2023 by Derek Griggs
APL FCU is great and has the best employees, Alexius was such a blessing to work with. Buying a car can be frustrating and it would've been so much worse without her help.
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September 2023 by Glenn
APL is the best kept secret in banking. I use them exclusively for all my banking needs. Looking forward to their modernization efforts coming in September.
