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March 2024 by Lorrie Simpson
Shameful service! My sister bought a battery from this Advance Auto and the battery died about a year into its life. Advance Auto acted like it did not want to replace the battery and insisted that it "must be the starter or alternator". The alternator was new!!! AAA advised my sister that the battery numbers were supernaturally low, and my sister had to purchase a new battery from AAA. Shameful!!If you wish to pay over $400.00 in one year just to get a working battery, then feel free to let Advance Auto take advantage of you!!!
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February 2024 by Good Looking
Mike is the Best always exceeds expectations five Die Hard Gold Battery purchased best advanced auto !
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January 2024 by Brian W.
I recently visited Advance Auto Parts and was lucky to have Nick assist with changing my battery. His expert knowledge and willingness to explain each step of the process made me feel confident and reassured. I highly recommend Nick for his top-notch service and expertise at Advance Auto Parts. I have been to many Auto Parts stores and never met anyone as nice and knowledgeable as Nick!
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January 2024 by Someone Unknown
Friendly staffs. They always have parts on stick I looked for.
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December 2023 by Anthony Opon
They have gone out of their way to locate and help with diagrams and repair ideas.
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October 2023 by Aaron Sun
They won't install my battery when I purchase one!Because it take 45min to replace (I saw it ETA) on their system
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September 2023 by dan naylor
Got much better service here than at the Ellicott City location. Employees that were overworked clearly and need help, but still friendly and willing to help everyone they could in as timely manner as possible.Ellicott City location take notes.
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August 2023 by Bhavesh Vora
Had a great experience with battery replacement.Darryle was very respectful and knowledgeable. He was able to perform the battery test and advice the underlying issue and only solution was replacement.. he said you can get a new battery from whatever place you're comfortable with and when I asked for suggestions he explained me various products available in the market and what should I look for that matches my requirements.With this positive attitude, product explanation and customer service I was very comfortable to make a sale with Advance Auto Parts.Shout out to Darryle!
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August 2023 by Linda Boss
I was amazed at how quickly they checked and changed the battery for the car. The mechanic was remarkable and very courteous.
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July 2023 by Pj Mctavish
The daughter broke down at Columbia Mall, and I needed a battery. The Advanced auto team were very helpful, and beyond. Great friendly service. This is not the first time, they are consistent on being customer friendly.ThankPatrick McTavish
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May 2023 by Kara Allen
Came to get a fuse. Was told it was a relay.Show the Man in the picture and he did not understand nor did he offer to come out and look. I come here to not get scammed from repair shops. I trust that they know what’s going on. He clearly did not. Left and still have issues that could only be a 10 fix
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May 2023 by ian stevens
Came in to pick up an order for the mechanic working on my car so he could continue his work. I tell the guy ringing me up the mechanics name for the order, he starts to go get it, the other guy for some reason decides to start telling me what my mechanic needs to do when he orders parts, upset about not getting a PO number.Even after explaining I'm just here to pick it up he kept going on about it. Take that up with the mechanic, not your customers. What a ridiculous thing to do.The best part, even after his hissy fit they gave me the wrong lugs for the wheel studs I got as well.
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May 2023 by willie grant
They gave white glove treatment... help me with picking the best part
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May 2023 by De Smooth
Had exactly what I needed and they have convenient weekend hours.
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March 2023 by Kim Harris
Mike S , is awesome. He delivers the best customer service always suggest additional items you may need to complete the job! He is friendly and thorough. I feel like I am in great hands when I walk into the store and see him. He stands out! Mike greets you as you walk into the door and acknowledges you if he is working with another customer. Thank you Mike S. for taking great care of me always!
