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February 2024 by Lyndsey Bruce
I got a flat tire driving into work today and I was able to have my car picked up at my office, brought to AAA, and they put a patch on the tire all within six hours definitely have to stay on top of them with communication, but they did a great job and quickly
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February 2024 by Randall O.
Good on the intake, bad on the pickup. There are just some customer service basics that a fundamentally missing, just been a while since I have been treated like that. Ill take my little pennies elsewhere, would probably be fine for others.
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January 2024 by rudy iglesias
I usually go to my local Toyota dealership for regular 5,000 mile maintenance on my 2017 Toyota RAV4. During these inspections when something out of the ordinary was pointed out (code for it's going to cost a lot to repair), I would have the work done at the AAA Columbia Car Care Center b/c I know it would cost a lot less and it would be done right. However, during my most recent 5,000 mile maintenance (Jan 2024), I decided to use the AAA Columbia Car Care Center b/c the appointment at my local dealership was too far out. I got the appointment online, confirmed by text and I was set to go. After this most recent experience, I have decided to forego any further maintenance at my local Toyota dealership b/c the service here is outstanding and has always been that way when I used them. In summary, great communication via app and in person, great service and documentation, great use of LYFT service to get me home and back to the Service Center, better prices and a brand (AAA) that I have trusted for many years. Thank you AAA Columbia Car Care Center for being such a trusted service for so many years - you are exemplary.
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December 2023 by Chloe Dinardi
I had my medication in the car and was told I was put into a priority case and that someone would arrive in 15-20 mins. an hour and a half later someone calls and says they're on their way. while my tracker says they got there already for that whole time. terrible service and communication. I could've died.
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November 2023 by Marissa Collins
This is our go-to place for when we need basic maintenance on our cars, especially tires. It has a nice waiting area with a closed-off room for little kids to play with toys. The only negative is that it can be a long wait even with an appointment; my most recent trip, I don't think they got started on my car till an hour after my appointment time. So I was just waiting a lot longer than I'd anticipated.
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September 2023 by Larry Townsend
The experience was dreadful. Avoid if you care about your vehicle at all. I took my car in for an oil change and was told it needed an alignment although it drove fine at the time. I said ok and after picking up the vehicle the steering had to be turned about 30 degrees to the left to go straight and there was terrible wheel shake above 50 mph. I took it back to have these items fixed and was told the alignment was fine and the tires were bad. The tires had less than 10,000 miles on them and had no issues previously. When I complained I was provided a quote for new tires.Services: General repairs & maintenance
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September 2023 by Nayna Agrawal
Alex apologized for the long hold and was very gracious in honoring my time. He gave me options re: service, recommendations and shared ways I could save money. Thanks, Alex!!!Service: Oil change
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August 2023 by Nicholas Hannah
My experience with them has been awful. While the staff is nice they don't seem very knowledgeable when it comes to car Maintenance. Was having issues with my car starting while I was on vacation visiting family in Columbia so took it to AAA since in case it was the battery that I had bought through AAA and was still under warranty. After telling me at first it was just loose terminals on my battery it turned out it was the starter. After quoting me a price of about $600 and me saying to go ahead and do it, I received a phone call less than an hour later and the price had jumped over $1000! I paid it and got the car fixed and back home to Florida where the starter promptly dies a week and a half later. Now I have jumped through hoops to try to get AAA to honor my warranty and that has been a nightmare. Don't take your car to them as your mechanic. Go elsewhere and get better work for probably better prices done.
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July 2023 by B L
This AAA location was downright awesome! I almost didn’t even realize it was there. After I accidentally hit a curb this past Saturday, and blowing out my passenger side tire, I was able to purchase a new tire there for a reasonable price. Unfortunately, while in the process of having my new tire placed on, the person in charge of my car repair, Soto informed me of other damage to the strut (car part) that his team noticed upon inspection. He stated that AAA could order the part, check the alignment and do a complete final inspection there with no problem but he also gave me the option to call my dealer and look into any factory warranties that could cover the part cost. AAA provided me a really helpful report with pictures of the damage to take to my dealership as well. However, when I went to the dealer, they informed me that my warrantee wouldn’t cover the Strut replacement. Additionally, the dealer suggested/hypothesized that additional damage may have been done (without even seeing the damage on my car) and that I would not only need the first car part but another part connected to the Strut. Then the dealer told me that they were booked out and would not be able to work on my car in until approx. 3 weeks later. It was a blower! I decided to call Soto back and have him and his team do the repairs instead of the dealer. I also informed him of the additional part the dealer suggested may need to be replaced however, Soto assured me that if anything else needs to be purchased or replaced he would let me know after the inspection but for now he wanted to just do one thing at a time so not to run up the bill any higher than it absolutely needed to be. He and his team was so helpful in ordering me the new part and moving quickly to replace it. When I say quickly, I MEAN IT! I spoke to Soto around 12pm. He ordered the part maybe 10 minutes later. The part came in same day. I dropped my car off to AAA before 1pm and I was expecting the repair to take maybe 1-2 days. No! Not if Soto had anything to do with it. He and another mechanic, Alex, worked on my car and called me back around 5pm later that day. My car was finished! I asked about the additional part and if they saw anything else wrong with the car. Alex assured me they did a thorough inspection and nothing else needed to be done and my car was ready to go. I picked up my car minutes before they closed at 6pm. The price was a little high but I mean, what car repair/part replacement isn’t. I’m still positive it is was WAY LESS than what my dealer would have charged me especially with their suggestion of needing an extra part replaced. Overall, the service was amazing!!!! Although I’m sure not every experience may go as quickly, I had a GREAT first impression and will be back if I need anything! All the employees, even the front desk people were super polite and friendly. I also loved that they/Soto did not try to pressure me or upsell me. Quick, Helpful, Knowledgeable, Quality service!Oh and if you are a member of AAA (I am), you get a 10% discount.Definitely worth trying if you need auto repair!
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July 2023 by Rusty Patch
Great service. I originally went to Mr. Tire in Lochearn, Baltimore County. They told me my battery could not be changed because it was "put in wrong." I knew this was not true and did not want to risk damage to my vehicle due to their incompetence. I looked for another place with a good reputation. AAA Car Care in Columbia took 15 min to change my battery and they were $50 cheaper than Mr. Tire. And free bottled water, coffee and snacks. Pleasant waiting room with a view of the mechanics working on your car.Service: Auto battery replacement
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July 2023 by Brianna Leonard
This AAA location was downright awesome! I almost didn’t even realize it was there. After I accidentally hit a curb this past Saturday, and blowing out my passenger side tire, I was able to purchase a new tire there for a reasonable price. Unfortunately, while in the process of having my new tire placed on, the person in charge of my car repair, Soto informed me of other damage to the strut (car part) that his team noticed upon inspection. He stated that AAA could order the part, check the alignment and do a complete final inspection there with no problem but he also gave me the option to call my dealer and look into any factory warranties that could cover the part cost. AAA provided me a really helpful report with pictures of the damage to take to my dealership as well. However, when I went to the dealer, they informed me that my warrantee wouldn’t cover the Strut replacement. Additionally, the dealer suggested/hypothesized that additional damage may have been done (without even seeing the damage on my car) and that I would not only need the first car part but another part connected to the Strut. Then the dealer told me that they were booked out and would not be able to work on my car in until approx. 3 weeks later. It was a blower! I decided to call Soto back and have him and his team do the repairs instead of the dealer. I also informed him of the additional part the dealer suggested may need to be replaced however, Soto assured me that if anything else needs to be purchased or replaced he would let me know after the inspection but for now he wanted to just do one thing at a time so not to run up the bill any higher than it absolutely needed to be. He and his team was so helpful in ordering me the new part and moving quickly to replace it. When I say quickly, I MEAN IT! I spoke to Soto around 12pm. He ordered the part maybe 10 minutes later. The part came in same day. I dropped my car off to AAA before 1pm and I was expecting the repair to take maybe 1-2 days. No! Not if Soto had anything to do with it. He and another mechanic, Alex, worked on my car and called me back around 5pm later that day. My car was finished! I asked about the additional part and if they saw anything else wrong with the car. Alex assured me they did a thorough inspection and nothing else needed to be done and my car was ready to go. I picked up my car minutes before they closed at 6pm. The price was a little high but I mean, what car repair/part replacement isn’t. I’m still positive it is was WAY LESS than what my dealer would have charged me especially with their suggestion of needing an extra part replaced. Overall, the service was amazing!!!! Although I’m sure not every experience may go as quickly, I had a GREAT first impression and will be back if I need anything! All the employees, even the front desk people were super polite and friendly. I also loved that they/Soto did not try to pressure me or upsell me. Quick, Helpful, Knowledgeable, Quality service!Oh and if you are a member of AAA (I am), you get a 10% discount.Definitely worth trying if you need auto repair!
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June 2023 by Toni Tates
I’m a repeat customer. The AAA staff and mechanics always provide top-notch service and alleviate the stress that comes with car repairs. Thank you!!Service: General repairs & maintenance
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May 2023 by Lee Ann Salter
The service and atmosphere are both remarkable. The service representatives are kind and welcoming; it's such a happy place to be!
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April 2023 by Pat Hawkins
Visited them to obtain tickets for Baltimore National Aquarium. The representing was great about accessing the information and providing me with a printed copy of tickets. I could overhear them giving information to another traveler. They are more than auto repair and towing!
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April 2023 by Heywood Johnson
The personnel are extremely friendly, courteous, and professional. Most of all they appear to know what they are doing. They were able to balance two tires in 15 minutes that another location couldn't do in 2 hrs.
