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November 2023 by swimboy456
They understood our needs very well during our initial visit. They were friendly and very helpful showing us the different products.They were able to give us a great price on their bulk stock product that doesn't skimp on any quality either. Their estimators were friendly and explained the whole process very well. The day of the install went so smooth, and the team made the whole process seamless. We found we were missing plywood subfloor during the install and they were willing work with us on price to keep us within a good budget. I couldn't recommend this team more. Pricing was cheaper with their bulk product than even home depot and their team was executed the install flawlessly.
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November 2023 by Shaun Fair
Terrible communication.Terrible customer service from sales people to the owner.The owners response to this review is completely false. I have the thread of the lack of communication regarding the situation.I did not demand anything in 24 hours. All I asked for was some common courtesy in regards to when I could expect to receive a proposal. The original proposal ( which was incorrect) was from a visit to our home on the 8th of November. They sent a corrected one after I responded questioning the price. They were also supposed to send a proposal for the same area using a different material which they never did. They said they would immediately work on it Nov 13th. and send over by email. I merely asked today if I could expect it shortly. Considering I asked for this last week along with the original proposal I do not feel that it is too much to ask. I asked if they were too busy and I could call someone else? The salesperson and owner responded that I should go ahead and call elsewhere. I realize people are busy I did not expect or demand anything in 24 hours.Common courtesy that is all.
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November 2023 by Jason F
Great place that helps way beyond contractors and other flooring companies in the area. They do it all here with out a high pressure sales pitch, providing superb workmanship. From receptionist to installer to CEO; folks who care and deliver quality. Thank you.
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August 2023 by susan strahan
I've hired A+ twice for carpet cleaning and carpet restretching. The quality of their work is excellent. The carpet that needed restretching had a lot of bulges over a large area, but A+ rose to the challenge and did a great job. They were on time (early even) and were helpful and communicative. Great price too.
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August 2023 by Sean Moran
install appointment was late and had to reach out to three different people over 2 hours to try to get an update which I never got until the installer called to say he would be there in 30 minutes. broke my $5000 sleep number bed and got a "well that is in our clauses" response. really, you have a clause to say you can break stuff? then the installer wont put the door back on because the carpet is too high. no heads-up on that from the estimator, or the installer beforehand. they want to charge me more to fix the door. no thanks, I'll use my handyman who is reliable. I dont hardly ever post negative reviews but this was the worst service ive had in a long time. Edit: evidently the fine print was a sticking point here and I find it odd that the estimator did not mention anything about it, and also regarding the door it was only noted after the install was done that the door wouldn't close. The vendor response to not take ownership of the poor communication is not surprising.
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July 2023 by Susan Andersen
I highly recommend A Plus Carpet and Flooring!I have used A-Plus for more than 25 years on my own properties, plus recommended them to all my real estate clients - for both wood-flooring, carpeting and restoration projects! They have always done a fabulous job and their prices are great!My last project; changing my carpeted stairs to Maple Wood Stair - Looks Fantastic!
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July 2023 by Donna Dodson
Great experience! Can't say enough about the install crew. They were on time, did a great job and had everything back in place before they left. Eric went above and beyond to make sure I was completely satisfied. I will definitely use them again.
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June 2023 by Tiffany Mai
Thank you A Plus Carpet for a quick and efficient job of my house! Eric was extremely professional and always responded to my questions or concerns in a timely manner. This is a company of high integrity and work ethics. They will not charge you if they can’t get the job done right. They offer great customer service and the best prices!! I will refer everyone I know to them!
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June 2023 by Brian Bulsak
If you are in need of replacing your floor, Brittany at A Plus is amazing. She is knowledgeable about the different grades of Vinyl Flooring. She listened, understood the needs for my project and found the perfect floor. I would 110% refer anyone in the Columbia/Ellicott City area to speak with Brittany. She made the difference when it came to winning my business!
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June 2023 by Lori Rocheleau
We were very happy with A Plus Carpet and Flooring. Our two installers arrived on time, were professional, and did an excellent job installing our carpet. We will definitely reach out to A Plus Carpet and Flooring again when we have flooring needs!
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June 2023 by Aleks KB
I had a vinyl plank installed with a subfloor leveling. Excellent workmanship, excellent customer service, excellent response time. Best prices. Very professional service from A-Z. I would strongly recommend this company.Services: Install flooring
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April 2023 by Jeanne Chase
I selected A Plus Carpet & Flooring because they were a local company that had been in business for 20+ years in Howard County with a great reputation and I was replacing the wood flooring in several rooms. From my first meeting with Thomas, who helped me select the new flooring and encouraged me to take the sample home to see how I liked it during different hours of the day, to Eric, the owner, and the demo/installation crew, everyone associated with A Plus Carpet & Flooring were friendly and professional and made the experience enjoyable. I love my new floors! A Plus Carpet & Flooring lives up to their name.Service: Installation
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April 2023 by Mike Boyce
Eric and APlus Carpet have been my guys for almost a decade now. The crews are incredibly professional. No one compares to them when it comes to refinishing floors period.Great price and great people to work with.Services: Wood floor installation
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March 2023 by Chase J.
I selected A Plus Carpet & Flooring because they were a local company that had been in business for 20+ years in Howard County with a great reputation and I was replacing the wood flooring in several rooms. From my first meeting with Thomas, who helped me select the new flooring and encouraged me to take the sample home to see how I liked it during different hours of the day, to Eric, the owner, and the demo/installation crew, everyone associated with A Plus Carpet & Flooring were friendly and professional and made the experience enjoyable. I love my new floors! A Plus Carpet & Flooring lives up to their name.
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March 2023 by Damien L.
We replaced carpet in two rooms. Visited the showroom. Brought homes samples to pick the color. Made the order. 1/3 down. Job was done about a week after that
