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July 2024 by chris uceda
Horrible customer service stay away. They do not help you and you got to wait a long time so they can assist you and they do not help you. They want you to do everything when you came in so they can help you not you doing the stuff just horrible experience they need new employees, they are working at the store with no effort not good customer service other thing too, Verizon Company is horrible. They give you a price and then they be charging you more and more
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June 2024 by Ellen Kennedy
Naya was super helpful and efficient with my new phone setup. I was in and out in 15 minutes - a big change from my 3-hour hellish experience a few years ago. As for Verizon Corporate's online help with phone setup, they need to do much better. Their instructions are hopelessly opaque, I thought about volunteering to edit their copy.
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May 2024 by Dany Moncada
super bad customer service they made me wait 2 hours and it was better for me to leave the store no one wanted to help me they are very coughing
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April 2024 by Karen and Mandrake Sumners
The team at the College Park corporate location are friendly and communicative. When I entered the store I was greeted and told someone would be with me shortly. Alec helped me by activating my phone and he is a Verizon superstar! He was patient, kind and explained what needed to happen, step by step. I was able to get my phone activated in very little time. Alec even called customer service for them to co-assist me with a separate issue. I highly recommend this Verizon location for kind, competent, professional customer service!
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March 2024 by Thomas Kellman
I went in to pick up my new phone and the service was amazing ??... store manager Alisha and her staff was amazing
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January 2024 by steven humphrey
Went here to see about home internet, they sold me on the 5g. Got the box today and it’s not connecting. Called support and they said the service isn’t available where I am. So beware, they will try and sell you things that you can’t use. Would not recommend coming here.
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December 2023 by Anh Nguyen
I do not believe any verizon location better than other verizon location. HOWEVER, you will have better chance at a Corporate store than authorized retailer store FOR SURE. It is the people you get to interact with and helped from. I am lucky that Johnathan W. helped me through my issue I did not know it end up being that complex, and I end up found out by overheard that he STAYED OVER TIME when I was walking out the store; so Thank you soo much for taking care of your customer until the end and getting questions and issues resolved. I was originally came in via appointment after calling customer service for checking on my phone and get it traded in. Johnathan was patiences with my poor memory on trying to get my password right. He was able to figure out my apple watch connectivity, network, and over plans. He tried his best to explain this complexity of the Number share, yet he did not have to. He checked my overall plans and see if there anymore ways I can save more monthly on my ends. At the end, he recaps what I need to keep an eye out for in billing, reminds me to notify Verizon if plans have issue, and print out for me the bills and notes with explanations for them with the recaps. I walked out a happy customer, knowledgable customer, and an aware customer and that was probably thanks to 100% Johnathan excellent service. Will update more once the plans set in motions throughout months. However, this Verizon store is very lucky to have Johnathan helping out customers with kindness and empathy. 11DEC2023.
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August 2023 by callie barkwill
The store manager, Alisha, is our superhero! Long story short, Verizon tech support made a massive mistake that caused us to lose our phone service. Alisha took care of us and solved the entire issue! She was so nice, helpful and knowledgeable. It wasn’t her mistake, but she made sure it was fixed and taken care of. Thank you, thank you, thank you!!
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August 2023 by Rajesh Chopra
I was the first customer of Sales guy Christian, I explained him of the issue. He was not at all intreasted to help me. people like him do not need to be in customer service. Very dissapointed.
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July 2023 by Elanee Gashaw
Great customer service
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July 2023 by rudi huynh
Great team work service and helpful to the holidaymakers season
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July 2023 by HOLA SOY PHILIP LEARSI
BAD SERVICE IN SPANISH THEY NEED MORE STAFF
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July 2023 by Hector Garcia
I reached them for a common phone issue and was successfully fixed
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July 2023 by scotty cowan
Sells Verizon products but claims they are not an authorized retailer? Doesn't have basic items in stock even for their latest model devices
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July 2023 by Dorukhan Ardağ
They helped me swiftly despite store being busy.
