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September 2024 by Alexandra Fitzgerald
Rude and unprofessional staff. I was supposed to have a package delivered to me at 6 pm today that I was supposed to sign for. Around 3 pm, I received a status notification that said, “No Access to Delivery Location”. That confused me, because as far as I knew, there was nothing blocking anyone from accessing to the house. I called the post office, and the woman on the phone claimed she was the one who tried to deliver my package. She said the reason it wasn’t delivered was because I didn’t answer the door when she knocked. I didn’t hear any knock, and I worked from home in my room the whole day. I did a test where I put my phone on record, left it in my room, went to the front door, and knocked softly, medium, and loudly. The only one I couldn’t hear on the recording was the soft one. I can hear the front door just OPEN from my bedroom; so if she knocked, it would’ve had to have been one of the softest knocks on planet earth. I unfortunately don’t have a doorbell–not my fault, because I only rent a room on the property; I don’t own it. All properties I own would have a doorbell. The point is, this woman had no problem getting to the house. So they screwed up on the status notification, because that’s not the message you would send if someone was not at the door to sign for the package. You would send one that says, “Notice Left (No Authorized Recipient Available)”. I know all of this stuff, because I can’t trust many workers these days to know or care about anything. Anyway, I was trying to explain about the correct status notification that should’ve been sent to me for the woman on the phone. But I guess she doesn’t like it when customers are intelligent, because she wouldn’t let me finish. She interrupted me and went on this rant about how she knocked on the door and waited outside for 5 minutes and how either I didn’t hear her or I wasn’t there, blah blah blah. That’s not how you talk to a customer. And as I tried to explain to her before she so rudely interrupted me, that’s NOT the status notification you’re supposed to send if you knock and no one comes to the door like she claimed. Simply put, she behaves like a scumbag. So I asked the woman to hold the package at the post office, since I wasn’t going to be home to sign for the package the next day, and she agreed. So I went to the post office in the morning the next day to pick up the package, and they tried to claim it wasn’t there after like ten minutes of looking. They said someone would get in contact with me when they could locate the package. I had asked them to hold it there on the phone. So they couldn’t even do what I asked them. I’ve been trying to call them now all morning and they haven’t answered the phone once. I’ll avoid them at all costs from now on.
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July 2024 by Mohamed Beshir
Went to the post office to send something priority international but first I said let me see if the mail clerk familiar with her job I asked her about my package if I can send it regular she said we do not have that.... the funny thing is you can send regular mail international.....did it before. This why the post office losing money they have people with no training.
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July 2024 by Rem
I have an Etsy shop and I ship my handmade items through USPS to my customers. I've had a few of my packages go missing here. I started to go to the Beltsville branch, and never had that issue for years (even during Covid, had delays, but never lost a package).
It would've been nice if I could go to this one College Park, because it's within walking distance. But can't take the chance on losing another package. They don't really investigate and just tell me they send it off to the warehouse, but so does the other branch and that's never been an issue there. It's strange that the packages just disappear.
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June 2024 by Cymphonic Inc.
Margo was a great assistance. I really appreciate everyone at the College Park office from those in the store to the postal carriers! They live up to the slogan "whether rain, sleet, or snow" they're always there!
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June 2024 by Sayantan Tarafdar
Staff was not helpful at all!
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June 2024 by lanaij G.
Awful service, the lady didn’t attempt to help with anything and was too lazy to check the computer and give me estimated pricing.
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February 2024 by Sam Ayane
Severely understaffed. Sent an envelope via certified mail and it’s been “in transit” for 20+ days. Idk if they lost it or what but this is a gross display of tax payer $ at work. Not to mention, I stood in line for 20+ minutes. Very disappointed and I wish I never made the stop to mail something at this location. If you have important business, avoid this USPS location at all cost.
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February 2024 by Mark Ronerts
This is a GREAT unit, a hidden gem, my new fave since Bladensburg went handbasket-tripping.I love the USPS but making it harder to get everything at every unit is ridiculous. Install mailing machines at more locations, plus at grocery stores, 7-elevens, etc., and efficiency would leap. Fix automated bulk sort from the shipper's docks to your mailbox finally and it would be even better, but we can go over that another time.
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January 2024 by Amir Ashfaq
Poor service. Front desk service needs to learn manners. My package is missing for a week and dam care. On my continuous request for Supervisor. I was given wrong number. The lady asked me to contact driver! How would a customer know the driver phone number? A lot of people had same issues with service!
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December 2023 by LeJuane R.
No handicap assesibility, no ramps in violation of the disability act. Numerous steps to climb.
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November 2023 by Mike Jones
Just wasted my time he did not even check his drawer this lady came around the corner really late huffing and puffing visually just over her day turned down 2 people before me because they needed their addresses printed and she did nit feel like doing that….asked what i was doing i said a money order and she said “oh we dnt have it” before even asking how much so insaid “huh” she corrects herself and says “i dnt think we have it” then proceeds to walk over and whisper to the guy so low he says “huh and has to lean in which clearly was her telling him not to cash my money order…it was only for 150$ it makes no sense why be here if you dont want to work miserable lady
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November 2023 by Samiru Sudharaka
Today I went this post office and lady helped me.
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November 2023 by ShuYi Tseng
Horrible service. All the agents here are really rude.
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November 2023 by YM “Mel” Lee
Great service.
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November 2023 by Steven Fox
Employees were very friendly and efficient
