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“Stopped by to pick up a package , Great customer interaction from young man at register .Stephan I believe , if not something very similar , Immediately I was greeted at the door and was helped quickly and efficiently , while still holding light conversation . Great experience overall , people like him make any job /business flourish . Positive attitude .”
“They have the best customer services. Mainly the black woman, she is impressive, very respectful, patient, and world class assistant ? I think Ups is doing incredible job interms of their employees, because the one in silver spring near the t mobile, they have the best customer services as well, the indian guy in there is great at assisting customers”
“Excellent service at this location. The agent was handling a large shipment when I arrived, still was very friendly and professional, made the wait easy, for me and the other people that arrived--we could see she was fast and very competent--Thank you Kira for the superb service. You are a gem!”
“Logistique shipping process is very simple and efficient. Great customer communication and fast delivery. I have shipped multiple times with them and all my packages were delivered on time and intact without any drama.”
“Kazim was phenomenal to work with on our band merch shipping needs! We played the anthem venue next door and needed to expedite shipping a large quantity of boxes ahead of us to the next show in a tight timeframe. He made it a seamless process via his top tier customer service, kindness and overall knowledge on best shipping strategy. Thank you again Kazim!”
“This is the only location i would to!I have 2 locations that are within 8 mintues from my home. I will drive 25 mintues to get to this location because of the customer service. I absolutely love this location!”
“Great customer service and fast shipping at this UPS Store-Silver Spring on Colesville Rd. I've been a customer here for over 5 years. Paul is the best! He has helped me with selecting the right shipping choices. Stop by and ask for him.”
“The attention that this company gives us is the best, and also when ever I purchase something on Amazon it always comes the next day, so I have to give them what they deserve.”
“I went in here to get a couple of documents notarized today. Service was excellent and super efficient! I wish I had taken down the name of the good gentleman who helped me out -- thank you so very much!”
“This UPS store is the best that I've attended! The attendants, Brian and LJ, were so competent, attentive and efficient. They knew by rote memorization exactly the dimensions I would need based on a specific country's requirements, and provided me with excellent service. Truly the best service I have ever received from UPS. Thank you so much, Brian and LJ - you are so commendable!”
“Great customer service (i.e., prompt, answers all my questions, helps me choose the correct service), and they always greet me like I'm a long time friend. Staff is never rude; always smiling and pleasant.”
“I am giving Courtland a 5-star review for his exceptional customer servce. He was attentive, patient and 100% undestanding.On Sunday, I went into the store to pick-up a print order that I placed online, on Saturday.Of course, as usual, it had not been printed. Their usual procedure is to call (the manager) on the phone and she will send the document to print. By the way, the manager is ALWAYS rude and dismissive. This doesn't make sense, but oh, well.I was told that she is unavailable on Sundays and that Courtland did not have access to print a one page order that I had paid for.As can be expected, I was NOT happy. Well, Courtland apologized and the gave me the Store email so that I could resend the document. It was on my laptop, not my phone so I had to go all the way home to do this.Courtland asked me to call him when it was re-sent and assured me that he would print it right away...which he did.UPS needs more employees like Courtland. Courtland, I appreciate everything.The process there, for online print orders is ridiculous!!!”
“I went for Notary services. I went to this shop because they had helped my husband with a large package return. There was no wait, even though there were other customers there. Femi was quick and efficient. I realized later I had made an error and returned to the shop. Awa kindly offered to help me until Femi was available. Plus, I was then able to ship my documents from the Hyattsville location. They appreciated my honesty and taking responsibility for my error. They were easy to talk to, very friendly, and happy to be of service. Should I need anything in the future, I will return to PostNet Hyattsville, which just happens to be my local store.”
“Johanna, JJ Metcho, and the other employees were very kind and helpful during my need of service. They took the time to explain the process. They put extra care to my belonging as they picked it up from my home to the Cargo box. I am very much appreciative of their service and care. I would highly recommend ??”
“It is every time I visit this store, "Yolanda" always welcomes me to the store and make it a point that I have the best customer service experience duration. Thank you always "Yolanda" for being who you are and displaying your utmost service oriented demeanor! It means the world to me and others to see that "Customer Service" is key and being utilized in all the meaningful ways. Keep up the good work "Yolanda" and stay true to who you really are.”
“This is hands down the best UPS I have ever been to. Every single staff member is incredibly helpful, friendly, and efficient. I'm always amazed (as customer facing jobs can be tiring) because it is like this every single time - regardless of which staff are working. My only regret is that I don't have the names of the employees to give them a shout out.”
“I've taken documents for church meetings to this store, and they do wonderful work. I continue to use the printing and mailing services, without any problems or issues. Thank goodness!”
“Joy was so helpful and friendly! She didn't mind spending extra time with me, answering my questions, and making sure I got the exact products that I needed! Thank you, Joy!”
“This the most friendly UPS Store. The customer service is absolutely ? beautiful. Every time I go there they are so helpful and very kind. Thanks for being such a personable service.”
“This post is long overdue as I’ve been going to this location for the last 3 years. I wish every UPS location had staff as friendly and helpful as the L St location!
From shipping to purchasing package materials, friendly conversations, and navigating package mix-ups during the holidays, the staff at this location have been nothing but helpful and kind.
10/10 recommend, 5 stars, all of the highest ratings!”
“The staff all around was very ecstatic to help me and they did it in a timely and professional way! I want to especially thank ms.Priscilla for being so kind and understanding. Stop by this location whether dropping off or shipping off they’re there to help you get in and out precisely! Thanks again guys ”
8:30AM - 6:30PM
3220 N St NW, Washington
Shipping Centers
“This is absolutely the best UPS store I have ever been to. The staff is so incredibly friendly and positive--it makes you want to send packages. For DC, it is easy to park quickly and get in and out.”
“Dropped a package off today and received excellent service from Ketan. I have used several local UPS stores for shipping and have always received good service, but my experience with this store is always - without exception- excellent service. I would highly recommend them.”
8:30AM - 7:30PM
2227 Bel Pre Rd, Silver Spring
Shipping Centers
“The UPS store # 6985 is amazing!Always fantastic customer service; they are very thorough and always very knowledgeable about any question someone may have!I won't go anywhere else!!??”
“I didn’t catch his name, but the guy working at FedEx was incredibly helpful and kind. A few of us were sent there from the DMV and he had great customer service.”
“Had a very easy time printing, Romel was incredibly helpful and walked me through the whole process. I didn't even think that what I wanted to do was possible for under $10 but Romel helped me do it for under $1 in under 5 minutes”
“I truly appreciate the customer service of the young man(w/curly dark hair and a distinct silver finger ring) at the shipping desk. I wish I caught his name because he was so kind, efficient and informative about the shipping services. Thank you for your exceptional customer service!”
“Worked with Fausto today to ship a refund back. I unfortunately did not have my return label cut out of the paper and when I offered to do it if he let me borrow some scissors he said he'd take care of it himself, which not many other places have done. He had a great attitude and was super helpful. I also like how close to the metro this location is, it's so convinent.”
“KTG shipping provides exceptional service every week when I use their services. From the moment I book my shipment until its timely delivery, every step is always handled with utmost professionalism and efficiency.
The KTG team provides clear and consistent communication, ensuring I am updated throughout the process. The packaging is always secure, and my goods arrive in perfect condition, even ahead of the expected schedule. This level of reliability and care in handling shipments is truly commendable.
I am particularly impressed with the customer service team, who are always courteous and responsive to my inquiries. It’s rare to find such dedication and attention to detail in logistics services today.
Thank you for your outstanding service. I look forward to continuing our business relationship and will highly recommend KTG Shipping to others.”
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“I came to this location to print a banner. Patricia was very helpful throughout the process and I noticed she put in extra effort to make sure my needs were fulfilled. Would highly recommend!”