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July 2019 by Sergey R.
I've been buying cars and getting loans all my life but my last loan through This Financial institution is my nightmare The lost my insurance, of paperwork's. I've been making payments for six months already and they say send me emails stating I got to provide extra information Run from this bank just wrong guys
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May 2019 by Ben C.
Don't use this company. Have gone to them several times asking for a password from a club account. They lied to me each time and told me that it was going to be sent within a week. We have not been able to access our savings account and it is unacceptable.
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March 2019 by Davina E.
While this bank may give off a new-age look and feel on the outside, service is far below the industry standard. I have had to order new cards a few times and although I am told over the phone that a card will be mailed out to me, weeks go by and nothing shows up. I have asked to speak to either a relationship banker or anyone to offer me advice on specific topics such as travel but was told that there is no advice that anyone can give me. There are no policies in place regarding phishing scams the way normal banks do. Don't expect a dime from this place if you find yourself a victim to such a scam. Don't expect them to care about your credit score either. The mobile app is slightly dysfunctional too. If you are fan of frequently calling in, driving in, or getting the runaround, then this "bank" is for you.
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October 2018 by Shepherds Driving school Inc.
I Love this bank, go and ask for Ms Cassie or Mr Claude, They will help you open your account and make you keep smiling always, good location!
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July 2018 by Jo H.
They took away all the tellers except for drive through, to presumably save money, yet thety make you call the bank and sit on hold or wait interminably for a return call to complete transactions that should be able to done with online banking. The systems are basic and almost useless. Better to find a bank that knows how to deliver services with good systems and provide good customer service than be trapped in the phone system trying to get help from reps that don't know the products or systems.
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July 2018 by Edith Nayah
This is literally the worst banking experience i have ever encountered. My direct deposit doesn't go through, they don't allow me to withdraw more than $90. The wait time on the phone is the same duration as pregnancy. i regret ever banking here i swear
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March 2018 by Edward Song
They ignore you and they provide the worst customer service
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March 2018 by Megan M
I notice how the owner doesn't say anything on the negative reviews, only the positive ones. I guess ignoring people is SO much more professional.
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November 2017 by Jonathan Brier
Caution: An account will be closed to make any cryptocurrency purchase even if only mentioned and not actually conducted. While my account was recently opened the rep said they handle all accounts with cryptocurrency with the same prejudice. They cite a potential loss to their business, but this was the rudest and most any member policy I have ever heard of and experienced from any credit union. They ignored my interest in other services and were resistant to providing the rational to the policy. Avoid SECU, find another credit union that actually supports legal transactions and don't discriminate on what you may want to purchase with your money.
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September 2016 by Hossein Lavasani
Really helpful manager and bank staff on top of state of the art technology and set up makes banking with Secu a breeze.
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July 2016 by Shraddheya Pathak
Good location!
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June 2016 by king Bull
Marvelous service thanks to Timothy
