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September 2023 by Google user
PLEASE DO NOT USE THIS SHOP!!!!! Tl; dr: My car burst into flames 20 minutes after they “repaired” it. They won’t return my money without me suing them. I took my car there for repairs. Water pump and Power steering pump. They “found” another issue and charged me an additional $400 to “fix” it, bringing my total to $2300. Then when I left the shop FIRST my check engine and traction control lights were on and they werent on when i took it to them. I went back to the shop they didn’t even LOOK under the hood. Then, before I made it home, my car BURST INTO FLAMES. The shop owner is denying liability and I am having to sue him using a lawyer. I will get more than I paid but I tried to guve him the opportunity to be decent and just return my money. He basically stole my money and did horrible work to my car. STAY AWAY FROM THIS SHOP!!!!!! They will trump up charges, do shoddy work, then steal your money. ETA: you supposedly cleaned the power steering fluid that had leaked and caused the blackness in the engine compartment. Also I have included the picture you sent back and edited to show how you aren’t telling the truth. You say you didn’t work where you say the fire started but the serpentine belt is also in that area and you replaced it. The power steering pump is directly below the alternator in the same area. Again, my car was not catching fire before you worked on it. Its bad business to even give me a car that would catch on fire even if by some off chance you lr work did not cause it. But everything you said is a lie and you will have your day in court. I have given you many chances to return my money.
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August 2023 by AnGelica A.
PLEASE DO NOT USE THIS SHOP!!!!! Tl; dr: My car burst into flames 20 minutes after they "repaired" it. They won't return my money without me suing them. I took my car there for repairs. Water pump and Power steering pump. They "found" another issue and charged me an additional $400 to "fix" it, bringing my total to $2300. Then when I left the shop FIRST my check engine and traction control lights were on and they werent on when i took it to them. I went back to the shop they didn't even LOOK under the hood. Then, before I made it home, my car BURST INTO FLAMES. The shop owner is denying liability and I am having to sue him using a lawyer. I will get more than I paid but I tried to guve him the opportunity to be decent and just return my money. He basically stole my money and did horrible work to my car. STAY AWAY FROM THIS SHOP!!!!!! They will trump up charges, do shoddy work, then steal your money.
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June 2023 by Jennifer G.
My daughters car shut down after 10 pm last night and we had it towed to PAS. Saturday hours say 9am to 2:30pm. It's now 10:40, no one will answer the phone, no one has shown up. What a crappy way to run a business.
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March 2023 by Bruce Cummings
Terrible experience with this shop! My car doors was left open and someone was rummaging through my car. Cigarettes was smoked in my car and left cigarettes buds. Car smells like cigarettes and I don’t smoke. Was hard to reach and get in contact with shop. My insurance company doesn’t even want to work with this shop anymore. Brought my car in with ABS light on and ANS light is still on. Terrible experience with this shop!!
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December 2022 by Aeron Nguyen
My sister took her car to this shop after many months of misdiagnostic by other mechanics. The shop identified the problem and the car is back on the road without any problem. My sister is extremely happy with the service at PAS...
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May 2022 by George O.
Decent people. Called in and got serviced in half an hour. You can tell these guys are genuine and pretty knowledgeable . Gave me a fair quote on an oil exchange and some good advice. If you get Roland or Angel know you're in good hands.
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October 2021 by demilitarization denille
great services and quality customer services ,they went above and beyond to help me with my repair. I brought my vehicle for service, I didnt know i still have extended warranty on the vehicle i purchased .they call and get the information and was able to make the repair that would have cost me thousand of dollars but with their help i only have to pay for is my deductible. i cant thank them enough to for this help during tough time like this.if you go there please see Daniel or Roland, these guys will help you outService: General repairs & maintenance
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March 2021 by Rayem Ali
PAS Automotive is my go-to garage. Having been a student at the University of Maryland in College Park, the location of this car garage proved to be vital when I needed a repair on my daily driver. Roland, is a very knowledgeable person and was always there when I had any questions, comments, or concerns. Unlike many other garages, PAS really treats you like family and never tries to take advantage of you. I would highly recommend this place!
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March 2021 by brandy proctor
I have been a customer here for years. Their work is not always the best but they were always willing to correct their mistakes in the past. This last time I went there was a new manager and he was rude and did not repair my car correctly. I took my car in because I got a code indicating that I needed a 02 sensor replaced. They initially said that it would take a few hours. About 10 minutes later they said I was ready to go. As soon as I pulled off the same code popped back up. I called them immediately and was advised to bring the car back which I did. They initially refused to look at the car then they simply used the device to clear the code without doing any repair or examination. Again I left and the code came back. I called and spoke to the shop owner and he agreed to a full refund but never refunded my money. I then filed a dispute with my bank and the shop denied offering a refund. I have reported them to the BBB.They lost a loyal customer of at least 5 years.
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March 2021 by Nicole Proc
I was a long time customer (over 5years) they are not the best repair shop but they were always nice and when they made mistakes with my car they would correct them. This last time they decided not to. I took my car in for repair and when I left I had the same issue I came with. I called them immediately and took the car back. Well there was a man there that I had never dealt with and not only did he initially refuse to look at the car he was incredibly rude. After a lot of b
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January 2021 by Joel Liss
Brought in my car to have my front left axel replaced. The customer service experience was fast and pleasant enough - until I picked it up.Brought the car back to my house, less than a block away. Took it out that night and within 3 minutes, the car begins rapidly slowing down, the tires won’t respond to the engine. I only barely manage to pull the car into a parking lot where I call PAS. They sound annoyed over the phone but send me the number of a tow truck. I call and wait for over two hours in the cold for the truck to arrive. Keep in mind that I’m no more than a few blocks down the road from PAS.I call the next morning and they tell me “we’re looking at it, we’ll call you when we figure it out.” Three hours later I call them again. “We’re done dude.” Tells me that the part he ordered “was too small.” Nothing else.Would definitely not bring my car back here again.
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December 2020 by Elizabeth Kringer
This place does a great job and they are caring and mindful of peoples finical difficulties that often arise with car issues. Understanding and reasonably priced
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December 2020 by stalin rijo
My friend told me never to do business with them. Point blank just bad business
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July 2020 by Brigid Prosser
After purchasing a coupon for an oil change, calling, scheduling online, and emailing, I came to my scheduled appointment which they refused to confirm online and not only did they refuse to do my oil change that day, they refused to give me an appointment. for the next 3 mo. (my coupon is good for 3 mo). The coupon states the shop has to refund me at least the price I paid, but they told me to contact the place I purchased the coupon (they said contact PAS). Do not waste your time with this shop. They basically stole my money and refused to change my oil. Completely unacceptable.
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May 2020 by Cj C.
Brought my car by for an oil change and was met with quick and friendly service. I recommend this shop for anyone, he was even able to help me out with other issues I was having with my car without hitting me over the head with pricing.
