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“Al Jackson was so kind to me. He took time in explaining many aspects of my phone to me.
Was patient and exemplifies what Verizon should be all the time. I have not had this experience in other stores especially the corporate stores .”
“Worked with Aliayah, and she was very thorough and informative! She greeted me upon walking in and made sure that I was helped to the best of her ability. Thank you so much for your help, keep up the great work! I will definitely be visiting this location in the future! #CollectedConsciousMediaLLC”
“My fiancé and I moved to the United States recently and we had to setup our phones from scratch but Jen who helped us was incredibly patient and helpful and made the whole experience great!”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“I have been in the T-Mobile store located on Market Street in Northeast DC for years, either to try to purchase a phone or because there was some glitch. In my cell phone I just have to make a special mention about. One of your employees Greg Julián, who on several occasions has gone above and beyond in assisting me with whatever issues I have with my phone. I appreciate his knowledge, his professionalism his patience and his overall wonderful attitude is just great.
Kudos to Greg!! Thank you.”
“This is an AMAZING T-Mobile location! I had the privilege of working with Associate Jonathan who went above and beyond to assist me with my T-Mobile phone. Jonathan patiently explained what was happening and also called a tech to assist! Now my phone is back working and I'm feeling great about this experience had to share!! Go see Jonathan and the rest of the team at this location it's a guarantee they will help! They all are awesome!”
“Excellent customers service. Not a long wait time. Was in and out in under 15 mins. Needed a new Sim card for my new phone. Everything was set up in the store. Excellent pricing.”
“6/17
Had to return after Sam helped me. Ended up getting a new phone. Kim helped me she was amazing and patient. This location is the place to go if you want exceptional customer service!!!
Sam was amazing at quickly changing my Sim card to an electronic Sim card. I went in right when they opened and both of the gentleman were very pleasant. Welcoming! Thank you Sam!”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
10:30AM - 7PM
3720 Georgia Ave NW, Washington
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“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“Had a wonderful experience at T-mobile on 14th. Chance (hope i spelled right) was very knowledgeable about T-mobile services and was extremely helpful and patient solving our issue. Had to switch to other provider for now, but will definitely coming back to T-mobile soon because of ur amazing customer experience!”
“I am very happy to come to this store Giovanni and Yesenia are the best in the store I felt very happy and very cared for come they will help you with the best for you Blessings ???”
“This was my 1st time at this location. I received excellent customer service from the time I walked in the door. Everyone was very friendly, helpful, and professional. I went to get a new box, and the representative even went over my bill with me, and I was able to save money on my bill. I left a happy customer.”
“Maria crushed it! She helped my mother port her number over to T Mobile after her previous carrier was doing a disservice to her. Maria was patient, poised and extremely helpful. Thank you!”
“This review is for the store and not Comcast and no I'm not dissatisfied with Comcast but my experience at the store was above and beyond considering the amount of misinformation I received from Comcast over the phone. The young lady was not only knowledgeable about what I needed she probably should have been the first person I contacted as it would have saved me an entire day of being misinformed. I don't even live in this area so I may not have reason to return but I may find an excuse simply because of the excellent service.”
“Bruce was great from the very beginning! He was quick to respond to my inquiry. He tried to help me over the phone right away in case it was something simple. When it turned out to be more, he came to my house to diagnose the issue. When it was found to be more than he could fix quickly in-site, he took my laptop with him to repair. He kept me updated along the way and made me feel very comfortable.In our initial conversation he told me, "I respect your data and will make sure to keep it in tact", this was what solidified my decision to use him. The repair was secondary, recovering my data was my top priority- and he did just that!! My laptop is back up and running and all my data has been restored. Thank you, a million times, THANK YOU, Bruce!!”
“Had to drop off a modem as a part of disconnecting services. There were other people on line but the person up front was able to get it squared away in two minutes and I was on my way!”
“Came in due to an issue with my phone, and with Mercedes' help I was able to get a sweet deal on a new phone and watch! Great atmosphere in this store and alot of team work. You don't see much of that at other locations. I will be returning to this store for future needs!”
“Top notch people from the sales and support to onsite techs. Knowledgeable and seem to want happy customers instead of just paying customers, unique to their industry!”
“I know, it's a Verizon store, so if you're coming here it's probably because you have some phone or account issues to deal with...I had to come because my phone fell in a pool and I needed to get a new one and try to trade in the old (pool) one. I thought it would be a meh experience and that I would probably get nothing for the old phone, but an employee named Gavin walked me through everything, got me set up with a new iPhone, and even got me trade-in credit for the old phone! Thanks Gavin for helping me out and making my experience a good one.”
“Came in for a billing issue, and the manager was very understanding. Emmy took care of fixing my account and hooked me up with a free tablet. silver spring T-Mobile is where it’s at! Definitely coming back.”
“Ross is amazing! Was very impressed with his customer service today when I went in to get my phone replaced. He went above and beyond to ensure I got the best deal.”
“Went in for an upgrade and dealt with DJ. He is a very knowledgeable employee who made the whole process very quick & seamless. I was in & out and back on my way very quickly!”
“✨ I have been with Verizon for over 25+ years. All I needed is always at this store. I have had no problems. I'm about to see them today. Have a Safe and Blessed day ?”
“Today my husband and I had the pleasure to work with Cory. He was very professional and patient. He was very knowledgeable when i asked questions regarding my upgrade. I will definitely visit this location again to work with him. Kudos to you Cory, keep up the good work.”
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“Naya was super helpful and efficient with my new phone setup. I was in and out in 15 minutes - a big change from my 3-hour hellish experience a few years ago. As for Verizon Corporate's online help with phone setup, they need to do much better. Their instructions are hopelessly opaque, I thought about volunteering to edit their copy.”