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August 2024 by Tony Oh!
Al and his brother John are the best and most honest auto repair owners ever! I have brought mine and my family cars here for years, and I have referred many friends. Trust them with your car, as well!
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July 2024 by Brian Wilson
I own a local repair business and have had multiple clients come to me with horror stories about how these guys have taken their money and been very unpleasant to deal with. And thir vehicle is still not fixed after coming to my shop from theirs. You can't do business like that. They don't know how to properly diagnose vehicles and are basically just part changers. Shops like this give good mechanics a bad name
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July 2024 by Mark Gabriel
I would be aware that these guys are arrogant and if you argue or try to go against what yhey say you will be black listed. I tried to explain something to them and they cancelled my order snd lied to me telling me their unit did not fit in my car. It in fact does. It’s listed for both of the only two options my car comes in. Buy from someone else. Save the frustration.
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July 2024 by J Martin
I have had the most unpleasant experience with Phoenix Auto in Hunt Valley, MD. Please proceed with caution when working with this shop.
I was told by one shop that my alternator needed to be replaced, so I took my car to Phoenix after price-shopping around.
Phoenix had my car for two days while they attempted to diagnose the problem with the battery not holding a charge.
I was told the alternator was fine, but they wanted to keep the car overnight to diagnose where the electric drain was occurring.
I called the next day and I was told "honestly ma'am, there is nothing wrong with your car." So I paid over the phone & picked the car up later after hours.
Once I left Phoenix' lot, I headed straight to a gas station where my car broke down right as I was pulling up to a gas pump. In addition to Phoenix, I had to also pay for the tow of my vehicle. This ordeal kept myself & two young kids pretty much up until 2AM (we picked the car up around 7:30PM - it must have been a busy night for tow trucks).
Fast forward to today...
I just got off the phone with Phoenix & I was told I was lying & to "be honest with myself." I was accused of "leaving something on", even after I explained over & over that the car was never turned off enroute from the shop to the gas station.
It eventually degraded to a very childish argument when the owner turned it into a wording technicality - "Well, I told you the alternator was fine."
I again reminded him that I was told nothing was wrong with the car, whether alternator or not (after spending two days in the shop) & I took his word for it.
Defensive. Rude. Slightly threatening ("Where do you live?!! I'll come get the car!").
I am in shock that people think it is appropriate to conduct business in such a way. I will not be visiting Phoenix Auto again, & from others I've spoken to, they have also had similar experiences.
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June 2024 by Farzin Ahmadi
Amazing service!
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June 2024 by Ian Jones
John did a thorough job of fixing our car’s starting issues at a fair and honest price.
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April 2024 by Anam Ardeshiri
Honest and professional! Have been their customer for 14 years, they take care of your car better than the dealership.
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April 2024 by Michael Lautenschläger-Miràbile
I was referred to Phoenix Auto by a good friend at least 10 years back because I was having trouble finding a good honest mechanic with reasonable prices that wasn't trying to shyster me into getting work done I didn't need. After my first visit to the shop coming from a repair shop that said I needed like $1200 worth of work done to my car, Ali looked over my car, and did the necessary repairs for $300. That's a quarter of the price. And it's been that way ever since. Ali is the most honest mechanic I've ever met and a super nice guy. He's even turned down work when funds have been really tight for me advising me of more cost effective alternatives. This shop deserves 6 stars! I wouldn't want my vehicle going anywhere else.
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September 2023 by Robert Mulqueen
Honest, friendly, quick, and accommodating
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September 2023 by Briana wilton
Very helpful and honest
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September 2023 by Ryan Deise
Great mechanics
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August 2023 by Megan Falk
I had the pleasure of visiting Phoenix Auto for a service on my car today, and it was truly exceptional! From the moment I walked in, the brothers running the shop were incredibly friendly and helpful, making me feel right at home.The service was impressively quick, and they handled everything efficiently without compromising quality. The cost was fair and transparent, and I had complete trust in their honest approach. They took the time to explain everything to me, providing valuable insights and recommendations for my car's well-being.I am thrilled to have discovered Phoenix Auto - a trustworthy and reliable automotive shop. Highly recommended for anyone seeking top-notch service from genuine professionals.Thank you, Phoenix Auto, for an outstanding experience!
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September 2022 by Wei Lin
My cars has been repaired here for so many years, the service is as good as ever, the prices are reasonable, everyone is nice, it's a trustworthy shop.
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September 2022 by john qp
They are honest and transparent when dealing with customer.
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September 2022 by Chris Sarbu
Great service.
