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September 2024 by Tim Ryan
The entire staff is customer service oriented and really go the extra mile to satisfy their customers.
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September 2024 by Ian Matthews
I've had my Jaguar F-pace truck for a year now. I've definitely been satisfied and more then welcomed when getting my car serviced. Special Thanks to my guy Yanni who was prompt with communication any issues and being very accommodating. Highly recommended that you use Land Rover Hunt Valley Jaguar
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September 2024 by Daniel McGhee
I’ve owned over 25 vehicles in my life and this is hands down the worst experience ever. I have a 2022 Defender, everything shorts out all of the time. My window controls just suddenly stopped working so I took it to the Hunt Valley Land Rover dealership. They told me that it needed a new motor and that they’d order one and call me when it came in. For three months I called every two weeks and they would tell me that the motor hasn’t come in yet and that they would call me when the motor came in. I decided to be patient. I waited and after 6 months without a functioning driver side window I call up and they put me on hold, then come back to tell me that it’s been sitting in the back for a couple months and to come get it installed.
A couple months later my front headlight stops working. There are no bulbs, it’s a $4000+ replacement when your headlight stops working. I take my car to the dealership again and after sitting there for four hours they come out and tell me what I already knew: that they needed to order a headlight. They gave me the truck back and told me they’d be in touch. Another month has gone by with no headlight and I’ve now been pulled over twice. I call and text customer service twice a week and they tell me that they’ll get back to me and never do.
I am one of those people who NEVER complain, I am always exceptionally nice, and extremely patient. However this is the worst experience I’ve ever had with any car ever. I’ve had BMWS, Mercedes, Hondas, Lexus, Mitsubishis, Jeeps etc and never had such horrible customer service at a dealership, problems with the vehicle etc. and this is supposed to be luxury?? With an insane price tag? I will be telling everyone I know to steer as far clear as humanly possible.
UPDATE: Upon leaving this feedback they responded below and I still have yet to get contacted or get returned calls.
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September 2024 by Mish Mish
Excellent service ! My service advisor, Melina was very helpful. She kept me updated on every step of the service.
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September 2024 by Gary Reif
Service department is terrible. Had my vehicle for weeks before even looking at it and weeks in between phone calls trying to get information.
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September 2024 by Robin Schlachman
I recently took my Range Rover Sport in for service. Jonathon was my customer service representative. The service was excellent and timely, and, best of all, there was no up-sale pressure! I would recommend Land Rover Hunt Valley for your service needs.
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September 2024 by Joe Foss
My repair was done within 24 hours. I received confirmation on a Saturday and I had a superior experience.
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September 2024 by K. Evans
David offered the most extraordinary customer service and shared his wonderful knowledge of Land Rover. He is the epitome of warmth and professionalism. I didn't even intend to buy a Land Rover, but the vehicle paired with David's passion for the brand won us over. And, the entire team made a lasting impression as well. Their enthusiasm for Land Rover is contagious! Thank you!!
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August 2024 by kay mckay
Adrian is always accurate with service expectations and very thorough! Awesome!
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August 2024 by Lady B
Service Department: Unfortunately, the mechanic was unable to find the problem, therefore, could not solve it. My check engine light comes on and off. The check engine light was not on when I took it for service. I was told it takes 24-48 hours to check for "check engine," thus, two days without my vehicle only to pick up my 2013 Evoque Range Rover with an unresolved problem. I will need to take it back when the light comes on again. However, each time I start the engine the panel tells me service required. I give 5 star because I appreciate the honesty of the mechanic.
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August 2024 by Al Davis
I Had an excellent experience with the salesman Mark longlade during my recent purchase of a range rover. Mark was knowledgeable, patient, and genuinely focused on helping me find exactly what I needed. His professionalism and friendly attitude made the entire process smooth and enjoyable. Highly recommended!
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August 2024 by Alessandro Vitale
Great service once again ! George & Annette are fantastic, quick check in , then provided Lyft to go to work. When my Defender was ready the Lyft brought me back. All service was perfect , I have purchased several Rovers from Ken & Bill! Highly recommend! Never an up sell ?
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August 2024 by Anand Panyam
Awesome service experience. Service personnel were very professional, kind and got the job done nicely
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August 2024 by Tommy Curley
David was an amazing salesman. Provided excellent and attentive customer service.
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August 2024 by Sahil Singh
Excellent service provided by service advisor Adrian.
