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December 2023 by Ryan P.
I live in western Minnesota. Never once have I been in Maryland, much less bought a vehicle there. For some reason, this dealership has called me 7 times over the last few months to "update their records" regarding a vehicle that I traded off over 3 years ago. A vehicle that I bought in North Dakota and traded to a dealer in Minnesota. I keep telling them that it's gone, and they keep calling me. I just don't get it...
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August 2023 by Kimberly O.
If I could give this place zero or negative stars I would. I've brought my car 2009 Sebring convertible (only 40,000 miles on it) in and every time they charge a fortune and it's never actually fixed. This time the car wouldn't move out of park. I saw on YouTube that it is an easy fix, a small piece of plastic connector. Don Whites told me first it was an electrical problem which it wasnt, then they said the console needed to be replaced which wasn't the problem either. They pretty much threw up their hands and told me I could drive it with a screwdriver stuck into the gearshift. I said no!! We called every week and no one would return our calls. 3 months later, they called to say the repair was done. Walked in today $1000 later paid and now the convertible top will not go down. It worked when I brought it in. They said it must have been my fault. I never even left the lot! A warning light came on when I started the car. They told me they can look at it and were so rude! They slammed my keys down and stomped off. I'm still without a working car. Why bring a car to the dealer when they have no clue what they are doing and they are just the worst with customers. I've HAD it! Avoid at all costs!
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June 2023 by Gopal S.
I bought the used car from Don white's. The car had interior trim loose. The floor mats and one charging port were missing. Kevin is nice person but he had to get approval from higher up, where requests were not met. And as such, our expectations were not completely met.
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June 2023 by Keyomi Johnson
Some things can be done over the phone. If I submit an appointment with a specific recall, and there is no remdy, call me.
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May 2023 by Tracey C.
I had a fantastic experience at Don Whites. My husband and I had been searching for a new vehicle at several dealers and finally decided on a grand Cherokee overland. We searched all over for the exact Jeep and Don Whites had it. The dealership is a bit of a hike from our house but we happened to be in the area so we swung by. Trevor was our salesperson and he was fantastic! We were trading two vehicles and only had 1 with us, so we had to come back with both vehicles. We had an appointment with Trevor but after so much back and forth with other dealers I truly wasn't in the mood for games. My husband told Trevor jokingly that I said he has 1 hour to get a deal done. I was tired, so I wasn't really joking. When we went back to the dealer Trevor was ready to make a deal and in the end the deal was done in 50 minutes. They were fair with their offer, friendly, and overall quick! Buying a vehicle is never a quick process, so considering, they were fast! After a hellish shopping experience with other dealerships, I could not be happier with my experience at Don Whites and will 10/10 recommend Don Whites and Trevor!
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April 2023 by Jeff Molner
Always a pleasure to do business with a company that cares about their customers
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February 2023 by Emily Berger
This is my first time actually bringing my car for service at the dealership and I was really impressed! Both people I've interacted with at service department were really helpful. And they gave me a car wash on top of it! The department is clean. Busy. But comfortable, very efficient! Great spot.
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January 2023 by John W.
This review primarily refers to their now shuttered Body Shop. Last March my vehicle was left with a deep impression of a trailer hitch on the front bumper courtesy of a hit and run (or so the assailant thought) at a local business. In early April I arranged through my insurance carrier to get an estimate and work done at Don White's. Because of supply chain issues I didn't expect the work to be done immediately but I also didn't expect to be kept in silence unless I reached out to them for for updates, which I did about every four to eight weeks. I got the same old song and dance, in fact nothing of substance until I reached out to them December 30. I left a voicemail and received one in return stating the Don White Collision Center was permanently CLOSED. It was one of those WTF!? moments! When did they decide to close and why did they keep me in the dark preventing me going to another concern to get the job done? Closures like this don't happen immediately. It was planned months in advance and executed accordingly. Needless to say, my insurance carrier was stunned and a little miffed as well. Bottom line- this experience doesn't just leave a negative imprint for what was a pretty decent body shop (I had work done there before) but for the entire Don White organization from top to bottom. It stinks. Decades ago, White's jingle for their Timonium and North Point stores was "Don White's Treats You Right !" Today, that slogan is nothing more than a bad joke.
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January 2023 by Lisa Gargiulo
Great service ! Great staff ! I had oil change and tire rotation they were very busy but I was done in 45 minutes ! Great job service department
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December 2022 by David H.
I've been a customer of Don's for a few years now and have enjoyed it thus far. To some degree, I think, folks come into dealerships ready for battle or disappointment which, of course, ends up being a self-fulfilling prophecy. I've purchased 1 vehicle and while the sales experience was a little clunky, (they accidentally ordered the wrong vehicle!) everyone I worked with was polite and earnest and I walked away happy with the experience.I've since sold that vehicle and purchased a new one from another dealer (stock was so low during the pandemic that I was forced to look elsewhere) which I take to Don's service department. I was a little fearful that the service team would be a little gruff being that I had purchased from another dealer, but they've been wonderful and I plan to keep taking my vehicles there.Oh, once I had a local Mr. Tire struggle to balance some new tires... they just couldn't get rid of some wobble. Don's service department had me in there the next day and was able to properly balance them without issue. I really appreciated that.
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September 2022 by Bob S.
I've given this place a few opportunities including trying to buy a used vehicle , then a new vehicle then their service department. Each and every time they managed to be a major disappointment!The new car opportunity could not have been more typical slimy "Bait and switch" than imagined After buying my car elsewhere, I tried to let the GM know about my disappointment with the salesman,et.Al, but they never returned my call. Then my son , a newly minted Marine officer, went to their Service department looking for support with our Jeep that needed A RECALL repair resolved ASAP, as he was being deployed that week.They indicated they would call back as soon as the part came in "hopefully in a day or two"Two weeks later after 3 unreturned calls we went to another Jeep dealer who got the part in in 3 days and resolved the RECALL notice in one more day
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August 2022 by Kathy L.
I am actually sad to write this review. I have been a customer of Don Whites for over 10 years. I am on my 4th car from them. I have had family members buy cars from them based on my opinion. I never had a problem until this year. The way they have handled an interior issue with my Jeep is horrific. It's been nearly a year and it still isn't resolved. Jessica outright lied and has provided no help In resolving my issues. She has an awful attitude and terrible customer service. I have left multiple messages for Stan, the service manager. I have yet to receive a return call. Never received a call back from Jeep Chrysler. I just found out they closed my claim the same day I opened it. They closed it without notifying me. Be very careful with this company as when something is wrong, they simply hang you out to dry. Now I know I will get the standard response to this review and will be asked to reach out to them. My response to that is, check your messages. I have already tried reaching out. Don White and Jeep Chrysler have failed is every way.
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January 2022 by Jay L.
Bought our Jeep from Don Whites back in 2012. Must say that sales department was great, but ever since purchasing, the service department has been abhorrent to work with... would not recommend service with this dealer ever.
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March 2021 by Leslie Y.
They were able to accommodate my entire purchase negotiation over email and phone which I greatly appreciated during COVID. Never any pressure to come in until I was ready to actually get the car. I was provided every bit of information I needed to make sure I understood the costs so that I could get a fair deal. When we did arrived at an agreeable OTD price we did all the finance stuff online before hand. When I arrived at the dealership I was able to test drive, sign paperwork and leave in about 90 mins. Did they try to upswell in F&I? Yes. But that's how they make a living and I respect that. It's my job to accept or decline what makes sense to me. I drove from out-of-state so it was really important to work with people who were not going to waste my time and these folks did not.
