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June 2023 by Yolanda B.
I rarely post a review but today although there where employee in the store there was no customer service initiative to help customers. I tried unsuccessful to exchange paper for another color and the gentlemen walked away from me because my receipt had been emailed. I also informed the gentleman that I was a member of Staples Reward program which meant NOTHING to him. I left the store with out making my exchange.
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December 2022 by Charrel Speaks
They are really helpful and quick
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October 2022 by S Mara
Customer service vastly improved. Smart-mouth young female employee who was there during Covid restrictions is gone. These workers are friendly and respectful.
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September 2022 by Marilyn Jackson
Great customer service
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September 2022 by Smiley S.
Box store there when you need something right away. Has great wide selection of products especially in a pinch.
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August 2022 by Carolyn Adams
I didn't visit the UPS Store - I was in the vicinity.
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July 2022 by Kellie W.
I visited the Clinton location looking for thermal paper for my adding machine. I didn't see it in the aisle , only regular adding machine paper. I approached the rude non mask wearing young lady at the counter to ask a question and she belts out that the check out is on the other side. I informed her that I wanted to as a question regarding if they had any thermal paper. She came over to the aisle where I had already searched for the thermal paper. She then said this is all we have. Never even checked the computer. She was not familiar with the inventory , obviously. She asked another employee who showed us both that it was one shelf over from the regular adding machine paper roll . She could have much more polite . I did inform her that jus because wut I had in my hand said adding machine roll did not mean it was specific for my needs because it did not say thermal , which is wut i needed. She could use her free standing time at the register when no customers are present to familiarize herself better with the inventory rather than jus telling me that's all they had, as if to say take it or leave it. Do better !
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June 2022 by Mia P.
Absolutely unreliable. The worst customer service. Please, please close this staples. They piss me off every time I walk into here. If I could do 0 stars, I would
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June 2021 by Hyku Vava
Slow and mean spirited when I attempted to help them speed it up. Manager was all over the place!!
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April 2021 by Sir Rodney Scott
i was told thati had to leave my vaccination card overnight to limanated. I appreciate the free service but im not leaving my personal valuable information over night that can be copy and sold else where.
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April 2021 by Regina C.
I only come in here to mass print for my job. Every time I go in Niecey in the printing departmentis always working hard trying to meet the demands of clients asking questions and taking care of other tasks. All while helping clients in the self service section. She helped me to refill my printer all while tending to customers. She is true multi tasker all while maintaining great customer service! She even helped me with putting my prints in a box so they wouldn't fly away (it was windy that day!). I'll keep coming back as long as she works that section. She does a great job and it reflects great for Staples.
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September 2020 by Charlie
They were very quick and helpful today, with my package.
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January 2020 by Corwin Lemon
Please note that this is a designated UPS shipping location, and NOT a UPS Store. They have very helpful employees who can help you with UPS shipping.
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December 2019 by Charles Lane Jr
They were very quick and helpful today, with my package.
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October 2019 by Erica L.
So this Staples has some potential. The store is organized and clean and from my last two experiences at this location the customer service has been very up and down. They get 2 stars for willingness to agree to rush my print jobs. I often have to print government proposals which are costly and fairly large printing jobs especially when getting multiple copies. With that being said I usually place my order over the phone but before paying I always call and verify the store can handle that size order the same day before closing. Timeliness is everything. The first time I did this a young woman answered the phone was super helpful asked me exactly what my order would be (I hadn't placed it yet to ensure it could be done). She assured me she could get it done and it would be ready around 8:30PM. I asked her what time they closed she told me 10PM. I showed up slightly early and they were printing and binding and I noticed the door said they closed at 9PM. There were 2 girls working on the binding and I was finally finished and ready to go around 9:30PM and sure enough people were still coming in and out. Yesterday, I did the same thing. I called before ordering to verify the job could be done. A young man answered the phone, Eric. I asked him if it could be done before closing and he responded "should be able to" well before placing a $300 printing order I needed to know. I also asked for verification what time they closed. He told me 9PM. He finally gave me a yes to getting it done that day. After arriving (I headed straight from the office because DC traffic), I saw a young man sitting in the "copy & print" section who appeared bored (again this is just speculation because i'm not sure what he's supposed to be doing). I walk up and told him I was there to pick up an order gave him my name around 1.5 Hours after placing the order. He then began to print, this was around 7:30PM. Around 8:15PM he flags me down to tell me my order was ready. I walk over and I'm watching him put all 400 pages of my documents in a box without binding. I politely remind him that there are 6 documents there and they should all be bound with covers. He looked at the order form said "oh.. that might take a while" Needless to say, he finished around 9PM exactly but I'm grateful i got there early to walk him through getting my order completed. Also I went to ask the cashier a question about returns on envelops I was buying (if they didn't fit my proposal they would come back), she cut me off mid sentence to tell me she knew nothing about the "copy & print" center. I kindly told her I wasn't asking about that, but about the envelopes in my hand. I think the intentions are good here maybe just some more customer service training.