-
August 2024 by James Battle
Great atmosphere
-
August 2024 by De!Ge!Pe!
The customer service agent phone experience is unprofessional and rude. I called the Clinton store in the afternoon, and no one answered after 20 rings. I called the next day, and this customer service agent answered with a Hello greeting as if it were a residence. I had to ask if this was the UPS store. I requested a delivery confirmation. She stated in a rude getting on my nerves type voice that she was busy, and it would be awhile before she could check, and I said I would wait, thinking she would put me on hold. She hung up. I called back, and no one answered. This is not the first time I have experienced this particular agent's unprofessional phone etiquette.
-
August 2024 by Alexis Janel
I needed to return a package and I had the QR code ready to go. The issue was that I didn’t have the right packaging and was unaware at the time. However, the lady working at the front had already scanned my QR code. There is absolutely no way she could have missed the packaging for the return being wrong. It has created a big mess for me and I’m pretty pissed. I will not return to this location. I just so happened to be in the area but never again. And, it is unacceptable for only one person to be working at the front desk, particularly during the busiest time of day in the evening.
-
August 2024 by 247 Lipscomb
Antoinette is very helpful and professional, she is an outstanding lady and deserves every single bit of praise and a raise, thank you for your hard work !!!
-
August 2024 by Sandra Young
The UPS STORE had everything I needed and they were most helpful.
-
July 2024 by Tony P
I use this place quite often when I have to do a return. The staff is always efficient and gets me in and out of there in less than a minute. I can't always say that about the customers who for some reason never seem to have their act together. It would be nice if they could have a separate line for these folks, you know what I mean?
-
June 2024 by Edwin Arg
Old lady charged me for an amazon return label when amazon had already said the label was free.
-
June 2024 by Racquel Witter
ALL the staff welcomed me as soon as I entered. Nytia the person who helped me assured me that my package will be delivered in a timely manner. All the staff have great customer service.
-
April 2024 by Jose Arias
Rude lady o man, I don't know how identified because she was racist with my person. I try return and the box only needed tape she wasn't helping today, saturday, March 30 2024
-
March 2024 by CARLA LAWSON
Always a friendly staff on board
-
March 2024 by Marzipan Trousers
Friendly and efficient service
-
March 2024 by L S
It would be nice to ask your staff to not wear air buds when taking customers, that’s the only thing I can say about this location. The manager and the young lady with the earbud heard me explaining they thought it was quite funny. But I commend the young lady who waited on me because she kept it professional, respectful, while I’m trying to keep my composure, because nothing a customer says is funny where you need to laugh, or raise your hand as if your gesturing stop! I spoke with the higher manager and assured they was laughing at the new lady ? no. But I kept my composure with that also. Thank you young lady, “new girl” as she stated for not thinking the situation was funny!!!!!
-
February 2024 by Michael Miller
Came in the store to return a product but had chosen the wrong return location. But Benenita was so patient and helpful walking me through the process. She gave service with a smile and a very cheerful attitude. Something that is rare these days
-
February 2024 by Anita Rosser McNair
This store is always awesome!!! Star & Antionette do a great job. They are swift, professional and extremely helpful!! If there’s a line it will go quick and they are worth the wait!!
-
January 2024 by Zarin Jones
Dear Carol B. TomeChief Executive OfficerWhen I visit your store Ms Benita Graham,Ms.Amber Smith, and Mr.Derick Bowls all was Amazing, they are very Professional,Caring,Kind, Very Patient and Excellent Customer Service.Thank You All for your Support and Team Work Together. Store Location in Clinton MD.If you want fast and Excellent Customer Service for any drop off packages this is the place to be.
