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November 2023 by M Farah
Bad job and dishonestBe careful if they Realy put you new pieces or rebuilt.I went last 11/9/23,asking for to change the starter in my car because it doesn't turn on,they gave me phone quote and i left my car, i had been calling asking, later call me your car is ready, my car was exactly like i left it there,i complain, they told me because its the ignition and go to the ford to do it, Im not sure if they chage the piece because they didnt show me any bag or box for my piece, it must to be rebuilt it they realy did it, they didnt give me warranty, and they didnt want me to take my (suposed bad) old piece, I went to the next place, it was not necesary to chane it it was not the problem in the starter, they could call me and told me the thrue before do it(they didn't know)and tell that my real problem was that, if did I still want to change that piece o we charge you the review and you go to the othet place like All Other Places Use to Do, but they didn't, and i could be happy but they where Dishonest for earn more money, the dealer cost almost the same or less for rebuilt pieces i didn't go there for to do it soon, but I spend mor money for a wrong job.And a couple years ago i did my state inspection with them, they chatged for things i didnt need but i had to, because it was the inspection, at least they gave me that time my old pieces and I used later again, my car was running perfect before, but after what they did it felt it forced until I did the next oil change somewhere else it was back to normal.be careful there.
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November 2023 by The Toledo's
If you ask me dishonest people not trustworthy to my opinion. Be careful, very careful.
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November 2023 by Sheryl L.
I took my Model-Y in to get my tire PATCHED 11/16, it had a slow leak. A bit of back story, my car was just at Tesla 11/10. I was told I needed two new front tires on the phone when the center called. They offered 2 Uniroyal tires for the front BUT my car has Continentals. I asked why would I have mismatched tires and can they just patch the tire. The REFUSED to patch a bald tire. I said I am OTW to pick up my car. I showed the technician my car was just at Tesla SIX days ago and the tires were checked. Why wouldn't Tesla sell me tires if I needed them. BTW, it went from 2 new tires to 4 tires from when I was on the phone. At that point I knew it was all GAME. The technician proceeds to tell me that they get cars from Tesla "all the time" because they don't know what they're doing. At this point I am past angry and just want to leave. Oh, FYI, Uniroyal DOES NOT HAVE TIRES FOR MY CAR! I searched for my specific model and their website says, "We have no result for your search". This despicable shop was going to put tires that are not rated for electric vehicles on my car!
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November 2023 by Kristin Adams
I called this morning to ask about bringing my car in to either have my tire repaired or replaced because there’s 3 punctures in my tire. I was told that as long as i can bring the car in before 10:30, if they need to order a tire, it can be here same day. I SPECIFICALLY ASKED if I needed an appointment, i was told no, you can just bring it in now. It took me all of 20 min from that conversation to get here and I’m told it will be a 2 hr wait and they can’t even look at my car to see if I need the tire replaced or not. Now I have to drive all the way back home on this tire that I was trying to avoid in the first place because it’s dangerous. I only have 2 stars because the guy at the desk was nice (who sounded a lot like the guy that told me the wrong information but he says it wasn’t him..). THANKS FOR THE WASTE OF TIME!!!
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September 2023 by Gregory Harrison
Always excellent, professional, and honest service! It's reassuring to know l have someone dependable to work on my cars.
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August 2023 by Mandee Johns
Fast, lower priced and honest.I failed my MD inspection with 6 days until my temporary registration expired. I gave them a huge list of things I needed fixed and a super unrealistic timeline. They finished my car in 2 business days and even called me to tell me what didn’t need to be done- super honest and they actually care. Their inspector is also honest and will tell you exactly what you need. I passed my inspection and got my registration the day it was due. I HIGHLY recommend this place.
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August 2023 by angel
aubrey & shane are always great. front desk intake with hazel eyes is rude every time.
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August 2023 by Harrison Dixon
Did work in a timely fashion period period price of his exactly what they predicted it to be.. very courteous and friendly people
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July 2023 by Exer J
I've been going to this location for over 15 years and I've always had a good experience, it is always good when I go to see a familiar face. But this visit, the intake person did not provide good customer service, he was rude, mean and just wasn't welcoming. Just to give an example, the shop opens at 7:30am and he unlocked the door at 7:28 so the lady in front of me went in and he told her you have 2 more minutes, that was the beginning of his rude, mean and just not welcoming self.
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July 2023 by Exer Jefferson
I've been going to this location for over 15 years and I've always had a good experience, it is always good when I go to see a familiar face. But this visit, the intake person did not provide good customer service, he was rude, mean and just wasn't welcoming. Just to give an example, the shop opens at 7:30am and he unlocked the door at 7:28 so the lady in front of me went in and he told her you have 2 more minutes, that was the beginning of his rude, mean and just not welcoming self.
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July 2023 by Alexander (Alex) Canseco
Shane Sherman and crew always take care of my tire needs , my grandfather also used to come here back in the day , grear service in and out timey matter
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June 2023 by Army Wife
This is my least favorite Mr. Tire location. I did not find the person working the front desk to be very pleasant. This location reportedly does not offer any military discounts on labor. They are the only Mr. Tire in the area with that policy. They refused to adjust the bill at all. The pricing was not competitive. We paid nearly $300 to change a tire. I’d suggest you look elsewhere. Even a modest amount of effort would have gone a long way . Thanks for.
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May 2023 by T M.
The worse service ever. They were not honest with me. Damaged my vehicle, I had to take my car to a dealer to get it fixed. Don't take your car to the Mr.Tire shop location in Fort Washington, near the Harley Davidson Motorcycle shop.
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May 2023 by Tina Fendell
I have been coming here for a few years now. I have always had an excellent experience here at Mr. Tire. Shane and Mr. Ronnie are always willing to go the extra mile to assist me with all my repair needs even when other dealerships would try to take advantage of me. I just want to say thank a million to you guys for all of your hard work!!!!!The Audi lady
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April 2023 by vernon harrison
This location was a big let down. I came for a tire plug and instead of checking the tire to see if it needed to be pluged they wanted to charge me for a brand new tire. I knew i need a tire plug for i do know about cars. It was pretty obvious that they wanted more money. But i took my vehicle to another tire shop and had it pluged with no problem. My tire has been great so far no problems. Just another jankey shop in my book. Dont waist your time!
