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April 2024 by Mila
The lady working today (04/16/24) at 3:30pm was extremely rude, the service was not good at all. The lady was just staring at me while i was picking what flavors I wanted and showing her, she then proceeded to just give me two scoops of the same flavor. Poor customer service! DO NOT GO THERE!
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February 2024 by LaShawn D
Service from the young lady that worked on this afternoon (2/24/2024) was very rude. I didn't even get anything because of her total disrespect. I didn't get her name but she has an afro and she started off ok but ended horribly. Poor customer service.
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February 2024 by Patricio Briceño
Aqui no atienden con amabilidad, lo demas bien
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February 2024 by cashmir woods
Purchased a 45 dollar ice cream cake and the staff was not willing to simply write happy birthday on a blank cake?? They both claimed to not know how to do it and I know they heard me say that was cap multiple times. So all in all just a lazy experience really. We were the only ones in the store so it wasn’t even busy. DONT GO TO THIS ONE!
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September 2023 by Ashley Thomas
Great service and options
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May 2023 by Dres Wife
I haven’t had ice cream in so long. I got the Mom’s Making Cookies scoop and it’s delicious!
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December 2022 by Mela fuentes
Horrible service. Went for my sisters birthday, worst experience. The lady kept making faces after every order.
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May 2022 by N ..
This location is owned by Wasi. Their practices of giving small portions and no refunds or exchanges is not in line w other locations. The service is poor. The selection is great. The manager Shanell gave me a kids size portion when I paid $6 for a 2 scoop sundae. When i told her thats not what they do in waldorf bc ive been 2xs this week alone she sd i can buy another scoop for 1.99. Service in the black neighborhoods is so terrible.
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April 2022 by Gee R.
Lady who was making the orders was rushing everyone and even rushed me and my husband like dang...super rude
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August 2021 by Nelle
86° of course we're going for ice cream! Our babies were overjoyed to see this location had the creature creations! The cashier was instantly irritated. So much so that my son's ice cream was forgotten. So while the location is convenient and the choices are endlessly, the customer service sucks.
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August 2021 by Kimberly A.
About three weeks ago, I came to this location to get some ice cream for my little 2yr old brother and sister. We walked in and there were no other customers but us. We started looking at the ice creams cake deciding weather not to buy one. The lady that was there asked us "are you buying a cake?" We said no the lady then asked us okay well what are y'all getting. We felt Like we were being rushed and mind you there were no other customers there. We started to look at the flavors and asking my little brother which one he wanted. I told the lady that we were ready and my brother saying that he wanted strawberry. The lady started acting like she was busy when she was basically just a playing with the ice cream. We waited for her to look up and assist us but never did. My brother even tried getting her attention and nothing. So we decided to just walk out cuz at that point she just had a attitude against us. She knew what she had done and didn't say anything as we headed out. Never going there again!
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July 2021 by Travia Barringer
Associate Asad was excellent he gave great customer service and had a great attitude best one I've been to so far with great customer service.
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June 2021 by Ben Matlock Jr.
This location doesn’t have any ice cream. (Global ice cream shortage) They should simply close this location temporarily!
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May 2021 by Alana Harris
The girl had a horrible attitude she kept trying to rush my order and she was just disgusting
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May 2021 by Sandra Romero
Girls seem to be fast but very unorganized and unprofessional. I was skipped and the person behind me had their order taken first and by the time I asked for help, the young lady seemed annoyed and I heard her say “Ugghhh this irritates me” when she went over to grab a banana for my order which was a banana split.