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“Professional and easy to contact! Everything was so easy it felt a little miraculous. I was contacted on the phone after signing up for renter's insurance online in case I needed to contact them again, and lo and behold I did need to add something extra and one minute on a call resolved it. Not sure about any of the other departments but my experience was short, painless, and easy to access.”
“I had an excellent experience working with Jenny Alvarado at State Farm! She guided me through every step of the process with patience and professionalism. I was unsure about some details, but she explained everything clearly, answered all my questions, and ensured I understood my options. Her communication was prompt, and she went above and beyond to ensure everything went smoothly. Thanks to her.”
“Nicole and her capable staff, including Roy Guzman, are very efficient in handling my auto and homeowners’ insurance needs. I can recommend them unequivocally.”
“Ricky McClinton was the agent broker who worked with me this morning in my insurance inquiry for replacing my current insurance company which is going out of business. I found her professional, pleasant, and profession.”
“Sandra is very kind, she gives us a very good explanation and helps us with every question we have ☺️...! thank you very much for such nice customer service”
“Keeren was incredibly patient and helpful while assisting me with adding Renter's Insurance to my Auto Insurance plan. She has absolutely helped ease the stress of moving to a new city. Thank you Keeren!”
“I have been really pleased with the level of service! Quick response times and always eager to help track down answers for me. I have had my homeowners with them for quite some time and now my auto too.”
“Absolutely amazing!! John was so wonderful. I popped in today to do the whole shabang at 4:00pm. lol. Tags, title, registration and insurance. The process was pretty fast. The MVA could never be half as fast. Big insurance companies seemed like they wanted my left kidney as collateral. lol. But here, I got a great price with no hassle in my opinion based on searching around at multiple insurance companies. I was so frustrated yesterday with all these high quotes I was getting. This place is so calming and easy. I was able to take a deep breath after speaking to John over the phone and in person. He did the insurance portion. The lady that did my tags, title and registration was amazing as well. I’m so glad that I decided to call Roadway. Please call for the address because the location has changed and Googles address for them isn’t updated. They’re in Laurel. But 10 out of 10 I’d highly recommend.”
“My husband and I recently bought our first home. There were a lot of confusing terms and we did not know what policy would best suit our needs. Raymond explained why we would need certain ones over the others in a way that was easy to understand. We had never been through this process before so it was helpful to have someone explain. Highly recommend working with him!”
“I worked with Robert Brown, and am so glad that I did! He was extremely knowledgeable, responsive, cared about my needs in auto insurance. Rob truly went above and beyond to make sure that I had all the information required to help me make the right decision for auto insurance!! I highly recommend Rob-Thank you Rob!”
“I’ve used Barry for insurance since I started driving. The office staff has changed over the years but the addition of Gabriella has really boosted my satisfaction of continuing my service through this office. Life has changed with vehicles coming and going and she always gets back to me super quick with the changes and what needs to happen right away. Thanks!”
“Bill Waugh and Allstate have been very good at taking good care of my needs like insurance/tags and titles and they have been very good at taking care of my family thank you for every thing keep up the good work ?”
“Today I had a Great experience with Ms. Lynette Jones. She was very attentive and personable.I’ve never been to the Office and have no Idea how big it is but it certainly has a “Mom and Pop Shop” Vibe.”
“I have been a customer of Mike Jones at State Farm for well over 10 years. Recently, I had an issue with my mortgage company that required immediate attention from Mike Jones' office. My initial communication with his associate, Justin (with a very long email address...lol), got off to a rough start. However, by the end of our conversation, Justin went above and beyond to provide excellent service, ensuring that my issue with the mortgage company was resolved and that I had nothing to worry about.”
“Elody is the best insurance agent i’ve ever come across, she has helped me fully and throughly understand my car insurance and how it works. She has maximized all the help she can give me within saving to perks and advice on how to make the entire process better for me. I even asked her to me my personal agent just because of how great, informative and knowledgeable she is. Elody actually WANTS to help you and loves and is great at her job and she showed me that while helping me. Every other insurance company never made me feel more welcomed or even did the simple task as explaining and breaking everything down to me for me to understand like she did. She actually cares about her customers. I’d say she needs a raise, State Farm you have a great employee on your hands. You really do, Thankyou Elody!!!!!!!!!”
“Always a pleasure to work with Mr Ball and his Team of agents. They are very nice and professional and that makes for a good long term relationship. Thank you all for years of service. I would recommend this Insurance Agency.”
“Tim LaCasse and John Moritz at State Farm have gone above and beyond to make sure I was taken care of during a recent emergency. It's been a stressful last few days, but without their help it would have been insurmountable. What you want to know when crisis happens is that the safety net of your insurance company will be there for you. Tim and John made sure it was. I'm very grateful and Tim and John have my full recommendation.”
“The Staff is extremely helpful, knowledgeable and understanding. They extend payments like no other company, I am sending all of my family members to get the opportunity to save money and have great service available to them.”
“Friendly and very knowledgeable people working here.My agent's name was Violet, and she was able to review my current policy and explain all my risk and coverage needs. Simple things like knowing that for a few more dollars a month would change my deductible from $500 to $100.00. In other areas she showed me some coverage I was paying for that I really did not need, or the cost did not justify the risk.I recommend this company and my agent.”
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“Ryan at Allstate is an excellent, upstanding person of his word. He worked closely and patiently with me. Thank you for being a great person Ryan!! Five starts all the way!!”