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January 2024 by Callista T.
Warning: If you make a service department appointment, make sure you get a hold of someone that works directly there. They use a third party that will tell you parts are there or tell you are due for service when you are not. I had called to make my service appointment and was assured they will make sure my part is ready for when I came and that if there was a problem, they'd call me. I ended up wasting my time driving to my appointment for there to be no part and service blaming it on the third party. They told me next time they will have martinis and caviar waiting for me... I'm left having to call them to check on my part instead of them calling me when it's available and met with no apologies. If the service department is aware of what seems to be an on going issue, then they need to be double checking their upcoming appointments themselves.
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January 2024 by María G.
Bought a used car from this dealership, and the follow up customer service has been terrible...Salesman was great before the sale was closed...After that, his customer service skills went down the drain....Was looking at another vehicle there, but after this poor service, I don't think so.... Very tempted to contact BBB...
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January 2024 by Josh Kaplan
Didn't disclose used car body damage, was covered up with poorly done touch up paint. I should have examined car closer all over, if you buy from them don't trust they will disclose damage. When I brought it up to them afterwards, they just told me the law and that it's my fault for not examining it closer.
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December 2023 by Douglas Quamme
Bare minimum service, damaged my vehicle and are doing everything they can to avoid fixing it.For routine service, many reputable service centers will add a lot of 'nice-to-haves' such as topping off fluids, and maybe a quick vacuum or window cleaning. Not at Koons. An oil change is just an oil change, plus they'll take twice as long and charge you more than other locations.But the real reason for the 1-star review is because back in August their technician left my door open when lowering my truck off the lift and put several deep scratches in my door. Despite promises at the time to "make it right", they still haven't fixed it 4 months later and are now avoiding my calls.When I picked up my truck after the incident, Cassandra said I could bring it back the following Tuesday when their "paint guy" is in. I asked for there to be an appointment in their system so whoever was there that day would know it was to repair damage caused by Koons, but she dismissed the idea because she's "always there". After several minutes of pulling teeth, I got her to write a note, but no appointment.I come back on Tuesday and sure enough, Cassandra is nowhere to be found and no one present knows about them being responsible for the damage (despite the note). The rep there at the time recommended I call back later to get things sorted out, so I left.After several rounds of phone tag leading nowhere, I requested an appointment online. A couple days later I got a voicemail from Keith stating they wouldn't be able to accommodate the day I chose, but he'll call me back when he had a time that would work. He even left his cell phone number! Which he never answers, nor responds to voicemails or texts.November came and I was due for an oil change. So I again went online and requested an appointment, adding that I also needed my door fixed. They accepted, but when I showed up they stated the damage was worse than they remembered, so they will have to coordinate with a 3rd party body shop for repairs. Cassandra assured me Keith was working on it, and he'd give me a call later that day to let me know when I could come back. (SPOILER: he never called)So I went back online and requested another appointment a couple weeks out to give them plenty of time to figure things out. The day before the requested date, I had a missed call from Koons (didn't leave a message), so I called back. The rep stated she was just calling to let me know I was due for an oil change (just got one 3 weeks prior at this location, but okay) and when I inquired about my appoint the next day, she said there was nothing in the system, but she'd leave a message on Keith's desk to call me back first thing the following day. (If you guessed that he never called, you'd be right!)So now I'm here in December with some giant scratches in my door, freshly packed with salt brine from the recent snowfall, starting an insurance claim because Koons Clarksville has a complete lack of integrity.
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December 2023 by Lynda Biaou
I always have a great experience. David Hammond is usually my advisor and he is very helpful, funny and patient. Thanks Dave!
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December 2023 by Arthur Olverson
I accidentally scheduled my appointment with Koons Westminster and showed up at the Clarksville location. It was a Saturday and Kayce found my filter and got me done right away. Her team went overboard with her to serve me.
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December 2023 by James Everly
It appears my tires were not rotated as my passenger side rear tire showed scratches that I discussed with my Service Advisor. Also valve stem cap was left off. Not a good experience.
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December 2023 by Hanna Haddad
I couldn't thank the Koons team enough. The entire process was first class. Ray, Josh and Hemza are a elite crew. I definitely recommend and will be back for future business.
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December 2023 by Susan Bunce
I love Koons Clarksville!❤️ They continue to exceed my expectations. Al Cecchini as my Service Advisor/Service Manager always takes good care of me & my vehicle. I came in to ask about how to remove pine pitch off my vehicle. Al had the pine pitch removed & my vehicle detailed all while I waited. I drove off w/my vehicle looking as good as the day I purchased it!
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November 2023 by Matthew H.
Service department messed up my truck when I brought it in for service and now can't figure out what they did to it and I have been without a truck for a week. Not sure if because I am under warranty they don't seem to care because they aren't making money. Frustrating and I will never bring my truck to this location again... if I ever get it back.
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November 2023 by Alan Frazier
Got more than I asked for for less than I expected to pay, (we're talking about an actual dealership here...). That was a pleasant surprise. Only knock was I didn't recieve a courtesy car wash. I'll be sure to request that next time I go in for service.-Alan T. FrazierServices: Transmission
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November 2023 by Cemone Priestley
If you’re a young lady who knows nothing about vehicles come here for service- they make you feel comfortable and they are very knowledgeable! I never have had an issue! Love this team!
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November 2023 by TANYA ROBINSON
I always have an Excellent experience with Koons Clarksville. Kacey always ensures that my vehicle is taken care of in a timely manner. The employees are always courteous and professional. I would rate Koons Clarkville as 5 stars. Special thanks to Kacey who always greets me with a smile and keeps me posted with updates concerning my vehicle!!!Service: Oil change
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November 2023 by Steve Kelly
I would recommend the service department. They got my car in quickly and I was able to wait. The team was friendly and efficient. Casandra, my service advisor, did an excellent job.Services: General repairs & maintenance
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November 2023 by Andrew Evans
Was greeted promptly. Vehicle service was completed when they said it would be. Everyone took the time to make me feel like I was part of the Koons family.Service: Oil change
