I waited 2 hrs 15mins for an oil change and tire rotation that NEVER came. They knew I was waiting with my truck, but no indication of how long I'd be waiting. I was at least another 45mins out before my turn. It's obvious that waiting customers aren't given any consideration.
September 2022
Trash responsiveness. Whatever department I try to call and talk to someone no one is available to talk and it goes straight to voicemail.Update- don't try to message them either- you still won't be helped
July 2022
(UPDATE) Not a fan of the redecorating. The business area is uncomfortable and noisy.One of the best, even under COVID-19 restrictions. The key to waiting customers is managing their expectations. The Service Department did this well.
Ourisman Chrysler Dodge Jeep Ram Service Center proudly serves Clarksville, Maryland, and the surrounding Columbia area. Our certified mechanics and technicians are dedicated to keeping your Dodge Challenger, Jeep Wrangler, or any other model in optimal condition. Schedule an appointment today for routine auto maintenance or extensive repairs. For additional lifetime benefits and rewards, including a lifetime engine guarantee and same day service appointments, become a member of "The Ourisman Promise" program. We look forward to serving you today!
