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June 2024 by Corey Henry
Very dishonest
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June 2024 by Jim Daniels
Have used PJ in the service department for the past 2 years. He'll take care of you and let you know costs with crystal clear clarity with all the choices and whether critical or can wait. Highly recommend him. It's worth the drive all the way from downtown Baltimore. Honest and available.
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May 2024 by David Nelson
David and Than were very nice salesmen. I like online smart path shopping. The finance department delivers a very hard sell on the extended warranty
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May 2024 by André247
Excellent service center!
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May 2024 by Gavin Carter
PJ took care of me, my family has delt with antwerpen toyota for decades. Never a problem purchasing or servicing
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April 2024 by Kevin Chasse
They were straightforward and patient and helpful during the entire process
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April 2024 by Erik Aarstad
Friendly,helpful and totally professional.
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March 2024 by Jennifer Ch.
They give me the best car service. They are very honest when they are fixing your car. Exelente customer service, they have an amazing team of people working, (thank you Joshua and Brian) FYI you always get a carwash ticket.
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November 2023 by Melinda A.
This service department is an absolute abomination. My son took his 2016 Toyota Corolla in after a check engine light came on. He now lives about an hour away from our regular mechanic so he took it to Antwerpen which is much closer for a multi-point inspection. These scammers came back with almost $3100 in repairs on a car that is regularly serviced. I told him to immediately go get the car, but he had already approved them changing the spark plugs ($350). We took the Antwerpen list of repairs to our regular mechanic, and he said **none** of them were necessary. None!! Not even the spark plugs!! The dashboard light could've been due to something as minor as a loose gas cap! Antwerpen operates an outrageous and disgusting business! Stay far away unless you want these vultures picking your pockets!!
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October 2023 by olakanmi laseinde
It's a good place to service your car and they sell new and used cars
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October 2023 by Sarah B.
They tried to sell me a new Toyota a couple of weeks ago with a huge markup. They acted like they were doing me a favor by lowering the markup slightly and jacked up the out-the-door price. The manager even talked down to me for using a calculator to figure out what it should have been. The vehicle didn't even have some of the features I wanted, and wasn't my favorite color. I ended up finding and buying a different, more in-demand PHEV at another local dealer under MSRP. Antwerpen Toyota still uses old-school sales pressure tactics while adding the markup... Toyota dealers have gotten so bad because they know someone will buy these reliable vehicles even when treated like garbage and overcharged during the buying process. While all Toyota dealerships in my experience have gone downhill since 2020, some have improved from their rock-bottom state in 2021-22. This place is just awful still. Sheehy, Heritage, and Safford have their issues, but are all superior to this establishment.
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September 2023 by Quinn N
I definitely would not recommend Nissan Security Antwerpen. It's full of false advertisement and rude workers. The facility does not do shuttles, as mentioned on their website. If you come get a repair, they do a diagnostic of $170, but then they tax on around $25 for "shop fees." When you try to get a manager to discuss their false advertisement tactics, your complaints fall onto deaf ears. If they are willing to do this to Nissan owners, imagine what they would do to screw over new Nissan owners.Currently, I have waited 2 days for a sensor to be fixed. A mere sensor. When you call them, they say, “calling us won’t make it change it quicker.” Yet, they quoted me yesterday when I decided to do my services here.After revisiting to check on my vehicle, service became even more horrific. After I wrote a negative google review, Mr. Scott Steinberg, came to me at the dealership, giving his unprofessional, unsolicited opinion about my review. He ended his comments with, "well you ruined it. you made a decision, and you will live with it."After working with this dealership, I learned that even the service manager (bald white larger man who has a slight temper) refuses to follow NHTSA bulletins. Instead, he would make recommendations that will only increase your bill. Instead of following the recommendations (which involved a seized EGT sensor), he recommended replacing the entire manifold (which would cost additional $1700). When I suggested the NHTSA bulletin, he states, "that's it." He grabbed my paperwork and went towards the payment desk, "you can take your stuff to another dealership. we will not be servicing you here," as he required me to pay the diagnostic fees. This place is ridiculous. I have reported this place to Nissan corporate. I recommend people go elsewhere, as this place is utter trash.
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September 2023 by Shari Roberts
AWFUL experience-not worth 1 start-deserves ZERO stars! DO NOT give this ENTIRE AUTO GROUP business. Saw a car online, 8am Friday, 9/1. Filled out a form. Got a call from the Business Development Mgr, made an appt for 11am to see the car, he confirmed the car was there at the location showed online-5717 Baltimore National Pike location. I then received a text from saying my appt is at Clarksville to see the car. Great-no problem there. Got an email at 9:54 confirming the appt, and showing the appointment location to see the car was at Auto Drive, Clarksville, MD. Called him at 9.58 to confirm the location I was to go to, he confirmed the car is in Clarksville, the sales man was driving it to that location for me to look at (at this point i don't know why he was bringing it there, never asked him to, no one asked if a location is better, they had no idea where I was driving in from.) Got a call back from same Business Development Mgr, at 10.11am where he said again, confirming the car is on the way to Clarksville. ok, great. I show up at 11.05am to Clarksville, meet the sales rep, ask to see the car, he say's IT ISN'T THERE! I thought it was a joke. He said to save you $1,500 we had you come here, but now we need to go see the car, only 15 mins away. WHAT! are you kidding me. He said I will start to appraise your car. I went out to him, and said, I don't need my car appraised, I am here to TEST DRIVE a car, I don't care how much my car is worth if there isn't a car here for me to buy! The car I am here to see isn't here, after 3 times being told it was. Why wouldn't you bring the CAR HERE-YOU TOLD ME TO COME TO THIS LOCATION, (I did not ever yell, would never yell, at someone in this setting, am only using CAPS because I am still angry!) why would i spend my time to come here, I could have spent that time driving to to the location where the car was. THEN I said, ok, so you will chop $1,500 from the price I see online when we arrive where the car actually is. He says NO, thats not how it works, we are saving you $ by not adding $1,500 if you showed up to where the CAR is. OMG! I WAS LIVID! He said this car is being sold at a loss of $4K to the dealer, so we can't go lower, (that is not my problem!) AWFUL EXPERIENCE. We said, this isn't how business works, this isn't how you communicate with people, we are leaving. so we left. Disgusted. NO ONE CALLED me the rest of the day to apologize. OMG what a horrible customer experience. At least now I know one less place to look at cars, and, I actually bought a car from them many years ago-ha, Never again. I hope I hear from someone from the auto group, but am not surprised if I don't, why would you NOW properly communicate with someone, and why would you want to admit to this horrible run business operation and realize what is going on to your REPEAT customers. Thanks for reading, other car buyers, just stay away from here, your will be better off ANYWHERE else.
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September 2023 by Arlene A.
Fast and easy. 90 minutes was projected as my wait time and 90 minutes later I was driving off the lot with my car after it’s appointment. They have gotten better with appointments and wait times.
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September 2023 by Krishna Debata
Great Service
