-
December 2023 by Joy B.
I was so happy to find the latest Ugg styles and a ton of different sizes. I tried on several pairs and the service was great. The salespeople were so helpful in finding styles and sizes that I needed. I had a hard time deciding which pair to buy, but ended up with a cute short black boot with grey fur around the top. I really wanted to match my granddaughters, but the shoes didn't fit me properly. I am very happy with my purchase and they are so comfortable. They were 30 percent off, which felt like a real deal. I almost bought a baby pair for my grandson, but it is hard to choose a size for an infant. They also have cute socks and sweatshirts too. I highly recommend this store and I can't wait to wear my new Ugg boots.
-
October 2023 by lisa scherphorn
The staff is quite rude. My daughter and I were gently looking and pulled a stack of boxes forward. Doug rudely asked what we were doing then exclaimed to the shoppers around us that we were destroying the entire store. I will not shop here again.
-
October 2023 by Lade Spare
It was my first time in this store and Doug was soo helpful getting me all the good deals! I also got assistance from JJ when i called the store and she was very polite and knowledgeable! Great customer service yall! We need more people like JJ and Doug in the retail world!
-
April 2023 by Mugurel Laicas
Always good deals, but not everything is always in stock, but staff is very helpful.
-
April 2023 by Mic Ma
Famous labels with good prices. A lot of parking space
-
March 2023 by argiro ramakis
Very nice staff,good variety of stock!
-
January 2023 by Stephanie Kalena
Had a decent shopping experience here although many items were out of stock. I was looking for a specific slipper I saw online and an employee overheard my conversation and actually walked me over to the item. If she had not stepped in I probably would’ve walked out without realizing they were there! I will say that besides her and a Latino male employee no one else seemed to be attentive to guests. That was disappointing to see but not surprising given the holiday retail season.
-
December 2022 by Xiangwen Li
Terrible experience，no customer service, manager there doesn’t want customers in their store
-
October 2022 by Nataliia Kolomiiets
I was yesterday at the store and returned wrong size shoes for my daughter. Sells employee Jordyn helped me to get right size. I am very happy with this store.
-
September 2022 by La-Kia Kommeren
Hubby brought me here since I have been wanting/ needing a new pair of Uggs. The customer service was pleasant, but only one female CSR rubbed me the wrong way because of our encounter about the color boots I wanted. I like black shoes since they go with everything and I don't need to made to feel slighted for my choice. She voiced her opinion to say she don't like the black because they always look ashy to her. I respect her opinion but the delivery threw me off. I would definitely be back for more shoes.
-
September 2022 by Lynda Witenstein
Love the store and great items to choose from.
-
August 2022 by Eagles Heat
Normally u can find really amazing deals once or twice a month. I normally have a good experience with I take my daughter & wife
-
March 2022 by Lucy Liu
This might seem ridiculous but I honestly feel scared to shop at this store and likely won't be back despite being a customer since their opening. Prior visits were all fine. During this visit, I felt extremely targeted by the salespersons and it felt like they were watching me as we were browsing. I'm not sure why we were being treated so negatively and it was the first time I've had a shopping experience ANYWHERE where the sales people made me feel like I wasn't allowed to shop there, that they had to watch us.For this specific visit, Empty when we came in. We were looking at some shoes so took out a few boxes and didn't want to knock over their stacks so had to take off the other boxes stacked on top. It was apparent the two customer reps were annoyed, passively making comments while putting back the shoes as we were trying them on/putting them back in the boxes.One rep was essentially saying if we wanted to look at anything that we should ask her to take it out, implying we were making a huge mesz (we were not and we were putting the boxes away when they decided to "clean up after us." I'm surprised at this rudeness especially given that they were basically empty. It was very unprofessional and uncalled for, especially for a "high end" store. I've seen shoe shops where customers actually make a mess and even then the reps aren't on the customers backs telling them essentially not to touch the shoes.
-
March 2022 by Jenny Laughlin
Wish I could give them a 0 Star.. Had a horrible experience here when I walked in no one said hello or like ask if I need helped with anything. When I was ready to check out I got no hello how are you doing she didn’t even have a smile on her face.. if I am spending money I want good customer service UGGS Outlet in Clarksburg is not worth it don’t worst your time here I won’t be BACK you lost a customer
-
February 2022 by Nadia Khan
I came to the store last week to do a christmas return and the employees asked if I had a mask which I didn’t and politely asked for one. They said they didn’t have any and to go get one somewhere else. I just wanted to do a return on an item I already had with me. I can respect any policy in place by the store but I think if you’re going to require a face mask then you should be able to provide one! I went and got the mask and came back but when I went to check out the employees were lacking knowledge in the return. There was a reward applied to my item and the first employee told me that I could pick out another pair of shoes and use the reward on it but then after doing so her co worker said I wouldn’t be able to. I just received store credit and ordered them online but you should know your stores policy and procedures on returns before misinforming the customer on a $20 reward. I think she should have honored what she said by issuing the $20 credit anyway.
