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December 2023 by Joy B.
I have always thought of Tory Burch products as classic and elegant. Today, I had the chance to visit their Clarksburg store. The people who work there were helpful and friendly. I was greeted warmly and offered assistance when I needed it. They had a beautiful selection of shoes, bags, and accessories. I liked a particular handbag for my daughter and daughter in law. But, the price point was bit higher than I expected. The store was crowded and well stocked. So, if you are looking for something special, it is a good place to visit.
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September 2023 by Anjelica Hogan
I always enjoy shopping at this outlet location. The staff is so friendly and willing to help track down anything you may want. I visited yesterday and worked with Caroline and she was wonderful! Very attentive and kind, I look forward to shopping with her again in the future!
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August 2023 by Cherish Charles
I’ve been repeatedly ignored every time I’ve attempted to shop here, no matter how I’m dressed, how well my hair is done or how politely I greet the staff upon entry. It’s clear that neither my patronage or money are welcome at this location for whatever arbitrary reason and after multiple occurrences of poor service, I’d rather drive well out of my way to spend my money at places that make me feel welcome and valued. I do not recommend this location and would rather spend my money online or with a competitor than at this location. Absolutely don’t recommend.
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July 2023 by ONUWA M. AKWARA
50% off sale going on, selected items. 14-day return policy.Jaden, Thanks for your help and assisting me with my purchase. Great selections to choose from.
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June 2023 by Senayt Hailegiworgis
I had the worst experience at this location..!! I I walked to the store and One of the associate welcomed and offered an assistant to the white lady who was standing next to me. she didn’t bother to say hi or assisting me ..!! I saw her engaging with other customers who are white and she pretend she didn’t see me.. I have never been discriminated like this in my life..!!! I asked the other associates her name they said her name is (Mary) .. I walked out of the store without buying anything..!!!
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June 2023 by Nicalena Neary
Tory Burch Outlet at Clarksburg Mall is a neat store. It is spacious and inviting. The merchandise is displayed nicely. There are many associates available to help you.
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May 2023 by Han J
When i walked in everyone was staring at me thinking like i can’t afford it. I am a black woman & i’m a dentist. I can afford better than Tory. Also no one helped me if i needed any help. I felt it was prejudice & it was tense so sadly i left the store without buying anything. People should know black people can afford way more than Tory burch. Sad world we live in. Im very disappointed at the customer service.
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May 2023 by c “cp”
Very rude sales associates. The store wasn't even closed yet but they wouldn't let people in because they were "closing in 10 minutes." Meanwhile I see other stores don't have this ridiculous policy, go somewhere else. They obviously don't care about customers.
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April 2023 by ERICA MARK
If you like Tory Burch, this is a great outlet! They have an unusually good variety of items for sale. Leni was so helpful and nice!
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March 2023 by SMC LLC
Tory Burch is a well-known luxury fashion brand that is beloved for its timeless and sophisticated designs. For those looking for the same high-quality products at a more affordable price, Tory Burch outlet stores are a great option.I recently visited a Tory Burch outlet store and was impressed with the selection of products available. The store had a wide range of items, including handbags, shoes, clothing, and accessories. The items were organized neatly, making it easy to browse through the products. The store also had a helpful and friendly staff who were available to assist customers with any questions or concerns.One of the best aspects of the outlet store was the prices. The products were significantly discounted from their original prices, making it a great opportunity to get high-end products at a more affordable price point. However, it is important to note that the selection of products may be limited in terms of sizes and colors.In terms of product quality, I found that the items were of the same high-quality as those found in regular Tory Burch stores. The materials were top-notch, and the craftsmanship was impressive.Overall, I had a positive experience shopping at the Tory Burch outlet store. The prices were great, the staff was helpful, and the products were of the same high-quality as those found in regular stores. If you are a fan of Tory Burch and are looking for a more affordable way to shop, I would definitely recommend checking out the outlet store.
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March 2023 by Shannon Batson
Very friendly & polite staff. They made making my first purchase fun and inviting! The energy and vibe in the store was refreshing!
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February 2023 by sharon b
Average store, staff was pretty entilted and rude to many customers. As well as other customers were rude in general
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January 2023 by Jamine Stowe
I was greeted as soon I as entered which was not the case from previous visit. Had someone helping me throughout my time in the store.
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January 2023 by Kesha Trotter
The sales person looked over at me as I walked toward her with 2 pair of boots that I wanted to try & turned in the opposite direction seemingly in avoidance. Giving her the benefit of the doubt that maybe she didn’t see me, I went up to her & said excuse me miss I’d like to try these. Apparently irritated she said “One Second” & walked away. It was clear that she wasn’t helping another person, but started walking & looking around the store as if she was avoiding helping me. I stood & watched her for about 5 minutes & she eventually went behind the register & started talking to her team mate. Long story short, she never returned to help me. Instead she opened a new register & opted to help a different customer. By this time, I knew that she wasn’t returning to help me so I sat the boots down and left the store. Her lack of customer service was blatant & not a good representation for the Tory Burch brand.
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December 2022 by M G
Tory Burch Clarksburg locations has very good customer service usually I visit with my wife to Tory Burch stores and this location we love the customer service.
