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September 2023 by David Badejo
Kelvin helped me greatly. Took his time remained calm and extremely professional. He needs a promotion!
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August 2023 by H L D
Shout out to Brandon, Jonathan, and Rosalie. They have assisted my family and I with exemplary customer service when we shop there. I really like how the store has some good sales going on when you come on certain days. Style never gets old and has great selection for men, women, and children. Even met their store manager Melissa who seems really cool and was super sweet to my daughter and mother-in-law. Will always come back to shop here.
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July 2023 by Anthony Lewis
Cool place good people get out and enjoy
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April 2023 by Sarah McDougall
It's a poor representation of a Factory Store with little to no discounts to be found at all.
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March 2023 by SMC LLC
I recently had the pleasure of visiting the Polo Ralph Lauren store, for a return and to purchase new items and I must say, I was thoroughly impressed. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me with my shopping needs.The store itself was beautifully laid out, with a wide variety of clothing options for both men and women. The displays were clean and well-organized, making it easy to navigate and find what I was looking for.But what really stood out to me was the quality of the clothing. Every piece I tried on was impeccably made, with attention to detail and a focus on comfort and style. From the soft cotton of the t-shirts to the luxurious feel of the cashmere sweaters, every garment was crafted with care and precision.In addition to the clothing, the store also offered a selection of accessories, including belts, shoes, and bags. The accessories were just as impressive as the clothing, with a range of options to fit any style or occasion.Overall, my experience at the Polo Ralph Lauren store was exceptional. The staff, the store layout, and the quality of the clothing were all top-notch. I would highly recommend this store to anyone looking for high-quality, stylish clothing and accessories. Whether you're shopping for yourself or looking for a gift for someone else, you're sure to find something you love at Polo Ralph Lauren.
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December 2022 by Set Rule
It's been a very long time since i've been inside of a RL Store. Factory outlets are "brand" basic selections IMO. Super Friday deals of 50% off gave me enough reason to catch some last minute gift buying.
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November 2022 by Branislav Jocic
I received amazing service from Rosalie (or something similar).She helped me to fing everything I needed for all of the family and went two times to wearhouse to check if there is size I was looking for.When I told her that I li e abroad she offered me additional 15% as foreigner.Amazing job with customer service.Keep up the good job.She is a true asset for the store.Thank you for a pleasant shopping experience.
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October 2022 by Chelle IITimes
I have been going/spending my money at this particular Polo Ralph Lauren store since the Clarksburg outlet opened some years back. I have always experienced outstanding customer service. I went to this location again on 10/08/22 and was totally disappointed as to how my fiancé and I were treated. No one wanted to help us, no one spoke to us. But the unfortunate part is, this treatment was only directed towards us. At the time there were Asian, and white people in the store. Of course, they were being assisted, they were greeted with smiles, and was provided with customer service. I asked to talk to the manager because I wanted to know what was the difference between myself an these other customers as to why they were being assisted but we were not. This current staff at PRL needs training and should all of their customers with the same treatment. I spend my money there just like the next person. I will be escalating this issue because it is very unfair to be treated as if you are second class. There is clearly some racial issues going on with this newer staff. On a positive note, the cashier was excellent. I have seen him there in the past and he always provided outstanding customer service. He asked if anyone helped us today I told him unfortunately not, and that he was the first person to even speak to us.
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October 2022 by SAMIRA SHABRANG
Very upset. There is a tall Asian guy he charges the items wrong and he doesn’t add the discounts that listed on their sign. I was with my child and he took an advantage of the situation I was in cuz I was rushed to go. I had to go back couple of times to make a correction. Mangers, please advise. I don’t usually leave bad reviews, but I had to take the time and right about this guy cuz it happened more than once.
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October 2022 by Eke Din Elise
Very nice costomer services , easy to find your items, affordable because of many sales , reduction prices , coupons ,clean, organized and sanitize.
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October 2022 by Montage PR
Greeted at door and help offered throughout my shopping trip by several employees, but they didn't hover. Checkout was a breeze.
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September 2022 by Fatima D
We went there thirty minutes before closing to shop for our last minute trip to Europe. We spent over a thousand on a few items. During the shopping and check out process we found the staff to be very standoffish with the exception of one person who was helping us find the sizes we need. As we were waiting for him we were being reminded be more than once associate that the store is closing in 25, 20, 15, 10, and 5 minutes. Not sure why I spent my money there but I also don't shop in person at all so I have no I reason to go back. Just cautioning others that ordering online might be a better experience.
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September 2022 by Margaret McGowen
Very limited stock and prices online are better.
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August 2022 by ken fiscus
Decent big and tall section. Everything about 40% cheaper than price tag. Lots to choose from women's, kids and reg size men's clothes
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July 2022 by Hamwon Seo
They found my wife’s wallet. Can trust here, thanks again
