-
February 2024 by JENNA ARNOLD
First I’d like to emphasize this review is not meant to reflect my experience with the front desk staff or vet technicians. After getting new birds, I spent hours finding a quality avian vet in the area as I felt my birds were displaying signs they were sick. NVA was able to get them in same day, which I thought was a good thing. They were preemptively treated with baytril while we waited for results of their fecal to come back. I was never told what the baytril was even for. After a week I took them back because they were displaying signs they were regressing in the treatment being given. I was finally (after I asked) told the results of their fecal was negative and they were “fine”. A quick physical exam by Dr. Willens was done and we were sent home. His bedside manner made us feel as if we’d overreacted and I felt none of my concerns or seven days of progress notes were addressed. These two visits cost us roughly $300. Nonetheless, over the course of two weeks one of our budgies condition continued to deteriorate. He was puffed up, had undigested seed in his droppings, and I again was adamant something was wrong. We rushed them to a Fairfax emergency vet 40 minutes away to address their condition. We found out they ARE in fact sick, and have AGY and had to live in discomfort for two entire weeks because we were told they were “fine”. This condition is not only deadly if left untreated because it is so invasive, but also very hard to identify through a fecal. I would expect a doctor who has “extensive expertise in avians” to know this. Further, budgies in particular do not usually present signs of illness therefore when they do it should be taken seriously. EVEN IF the birds are not demonstrating signs of illness at the vet, if an owner has photos and videos of this, they should be reviewed. Obviously under a stressful situation, such as a vet visit, they may not be puffed up and/or appear normal. Our $700 emergency vet visit could have been easily avoided if Dr. Willens had listened to our concerns, taken more time to address their condition. Going to a vet is incredibly stressful not only on the owners but on budgies as well. We took them to NVA because WE care, but it truly felt the vet, someone who is supposed to care about animals, did not.
-
February 2024 by Pam Shoff
Dr. Nancy Petro is a superb veterinarian. She listens to my concerns and values my opinion when formulating her treatment plan for my cats.I trust her explicitly with the care and health of cats.
-
January 2024 by Ashley Mei
My dog came in for an ear infection. As a first time client, every staff is super nice and welcoming. Dr. Petro took care of my dog and gave me advice on how to prevent it. She even listened to any worries I had. They called the next day to see if my dog was okay, which I appreciated. His ear got better within 3 days! I may consider having my pets move to her care in the future
-
December 2023 by Gurvikram Boparai
Highly recommend this practice, the staff is very friendly and accommodating, took excellent care of our dog, and the providers took their time with each visit, explaining several options and treatments. Highly recommend Dr. Gulani in particular.
-
December 2023 by Jaimie Ninan
Every time I come here for any of my pets, I am extremely happy. Good customer service, love for the animals, great experiences with all the vets I have had interaction with. I haven't been with 1 of the vets, but the rest are amazing. Practical and realistic. A little expensive but comparable to other places. I think prices have just increased everywhere.
-
December 2023 by Deborah Smith
I was pleasantly surprised to be able to make a Sunday appointment for our Siberian husky who needed to be seen promptly. As a first-time client I was very impressed with NVA. The receptionist who made the appointment was pleasant and professional, as was the receptionist at the front desk when I checked in/out. The seating area and fish tank are nice, though we were immediately placed in a private room. Lloyd, the vet tech was kind and I loved his interaction with my dog. Dr. Gulani was very thorough and had a nice bedside manner. I also used the restroom and was shocked at how clean it was. The website is also very informative. I received 10/10 service. Follow up care has been excellent.
-
November 2023 by Connie Vavosa
Dr. Willens and staff are just wonderful! I took my cat there last month for a yeast infection in his ears and back this month for a dental cleaning. Everyone is so friendly and caring and I knew Hercules was in good hands. They took excellent care of him. My other cats will soon be switching to NVA soon as well. Very happy with this practice.
-
October 2023 by Terri Binder
I used the DIY wash station here in Clarksburg. It is a lovely area, nice and clean and full of supplies. My reason for a low rating is they raised their prices ($25) quite a bit. I will not be returning.
-
September 2023 by Miss
The staff and Scott Willens were very compassionate with my 16 year old Dog. They were very thorough and found things my old vet didn't find 3 months prior. Dental and a mass removal went very well. They kept me informed step by step. It was comforting and I would highly recommend their services. Very professional and caring. My pup feels so much better and has more energy. Very grateful for the experience and services.
-
September 2023 by Karla Urbina
We had a wonderful first visit with the avian vet, Dr.Willens. Received excellent care and educational feedback.
-
July 2023 by Patrick Valentine
They are amazing. We had an emergency with our goat in marriotsville MD and not 1 place would see her or come out. NVA said to bring her in and they were able to clean her up and fix her up they were beyond amazing. All the staff was friendly and understanding. They called me today checking on the goat. They care so much I was beyond happy to find them thank you guys again so much
-
July 2023 by Leigh Anne
I can't say enough about the staff and Doctor Nancy Petro. This was my first time going here and I wish I went years ago. Cindy is amazing and always willing to help out with anything needed when I call. I would refer NVA to anyone I meet or come across. I can't thank them enough for the care and understanding they have.
-
July 2023 by Laurie zanders
What an awesome place to bring your pets to get proper care! I was referred to this place for my dog by Adelia. Adelia promised that our dog would be treated like their very own! Adelia was right and very very professional. Front desk will make you laugh and have wonderful personalities, which is necessary for people like myself who walk into the clinics nervous about our pets. Dr. Petra has been in this line of work for 30+ years which will put many at ease of who handles their furry loved one/s. I recommend this place 100 percent!!!
-
June 2023 by Dawn Payne
Dr Scott Willens is the most amazing veterinarian ever! I sadly had to send my beloved Koa over the rainbow bridge. Dr Willens was beyond comforting and compassionate. I would never had made it through that without him. Please trust Dr Willens to love and care for your pets. Not all reviews are accurate. Thank you Dr Willens for helping me so much.
-
May 2023 by Debbi Downs
Amazing place to take your pet. My tortoise was treated so well and the staff provided so much information on continuing to care for my sweet tortoise. Great service and I’m smarter about how to care for my pet. Highly recommend! Have a great day!
