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June 2023 by hua yuan
I left my Tommy Hilfiger blue shirt in the store. When I returned, the store was closed and the clerk was still inside. One of the clerks with several long black braids said she saw my shirt. But when I pleaded with her several times to help bring it out, I was refused. She asked me to come back the next day, though I explained that I'm not likely to come back soon since I lived far away. The next day I called and asked the clerk if she could send it to me. Astonishingly, the clerk said again she couldn't find my shirt. I am so annoyed with this service attitude that I will not go shopping here again.
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June 2023 by Brittany H.
I came in to purchase a gift card for my mom's birthday. They told me they wouldn't sell me one unless I was "in the system." I am but I never heard that policy before and it sounded shady so I walked down the street and purchased my gift card at Calvin Klein instead. It is National Outlet Day and I as planning on returning today with my mom...which I will to Calvin Klein.
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March 2023 by Marissa Quay
The manager Kate was so lovely! I called the store looking for a specific bag and she went above and beyond to help me locate it. Unfortunately it’s completely out of stock, but her help and time was deeply appreciated!
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March 2023 by Sarah McDougall
It's a great outlet, a lot of inventory at great prices.
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February 2023 by sharon b
Not great deals for an outlet. Older white lady working there is very rude
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January 2023 by Don Couts
Didn't have a lot in stock. Most of the men's clothing was messy on the floor. The Mens belts/accessories were in worse shape at the bottom of the display rack and very disorganized.
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January 2023 by Wendy Hagans
Came here and google said they open at 11 am. Never opened. I called and no answer! Lazy employees! Not coming back!
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December 2022 by Lensa I.
Words can't express how disappointed i was with the customer service. I came to look at some shoes for my daughter. i asked a tall man with glasses for help and i was told to wait because he was on the phone and was too busy to help me. I continued to wait but was never attended to and when i went to ask for help again i was greeted with a condescending tone. I will not be returning and i hope Michael Kors expects better from their staff.
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December 2022 by Leilanie Summerville
I went there yesterday customer service they gave me awesome caitlyn who assist me finding my size ,when i pay the cashier is very helpful love the store i will be go back again .
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December 2022 by Mini Sebastian
Super rude and discriminating associate, I asked her for a different size bag and she said we don’t have any, while she was arranging some bags of the size I was asking about. So don’t expect any help from Nadia ! Another other associate was helpful, but completely ignored my comments about Nadia
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December 2022 by Diana K
Thank you Kaitlyn and Diana for making our shopping experience so memorable at your Clarksburg, MD store...Keep smiling! Keep shining! See you again soon!! A+
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November 2022 by G G
They have a really good selection here and great prices. The staff were also very friendly and helpful!
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October 2022 by Vernon Robinson Jr
I love Michael Kors stores. I stopped here to look around... Found an item or two but no one seemed to want to help. Disappointed!
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September 2022 by Laurna K
Thank you Kaitlyn and Diana for making our shopping experience so memorable at your Clarksburg, MD store...Keep smiling! Keep shining! See you again soon!! A+
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July 2022 by Manar Almoraei
Absolutely the worst customer service I’ve seen in the US. Asked for extra bags for my 6 purchases cause they’re gifts and they refused! Had to return all of them.
