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March 2024 by Mara Ellis
Great service. Fast and efficient. Was helped by Jaime, she was very nice, knowledgeable, helpful, and quick. Excellent customer service!!!
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March 2024 by Tobi Akpona
Jamie was very helpful and nice she was able to get me the watches I needed and a nice necklace for my girlfriend’s birthday. Overall great customer service and fair pricing I do recommend
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February 2024 by Steve H
2/4/2024: I called and found they will resolve your watch wrist bad for you. $20. I was in and out relatively quick.
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February 2024 by MySean Miller
Kay Jeweler's awesome experience will be a family member forever.
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January 2024 by Shirley Saavedra
I went with my husband to this location a lovely young gentleman (I guess a new employee) help us a lot. But the manager long hair slim women was so abusive with him treating poorly. I could not stand that the way she humiliated him in front of us. That to me talks A LOT FROM HER. Even though we bought a piece of jewelry a little small by the way because I felt so bad for him that I did not want to ask more questions since he was in a very bad position and I felt pressure to buy it because she was there mistreating him. Even though she didn’t even look at us we pay cash. Horrible experience at this store I DO NOT RECOMMEND people do business with her or them not the brand don’t get me wrong, they have beautiful jewelry is just unfortunate that people like that can be abusive with others. I’ve returned the ring because I do not support that and my surprise was that the gentleman was fired. Hope he finds a better place to work with respect and support. But for this people in charge of this business no comments so disrespectful and abusive that don’t deserve to own anything.
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January 2024 by Darrian Faith
Jamie was so lovely and super helpful! She made our visit so quick and wonderful!
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October 2023 by Isaiah Marshall
I came to this jeweler to purchase an engagement ring and had a horrible experience with this location. Upon applying for financing I was told to wait to speak with someone on a phone call who informed me that my phone number I provided would not work when apply for financing. When prompted for another phone number, I told them I did have another phone number and gave it to them, but didn't have it on me. The representative from financing said that I would need to go and get it unless I wanted to give them a bank statement, drivers license front and back, social security card front and back AND a recent bill sent to my address with my name on it (which I don't even have as I am not a home owner and do not live alone). So I drove the 40mins back to my home and back to retrieve my phone. On the drive back I called 2 separate Kay jewelers and asked about this process and both said that they would never need for me to have my phone on my person to apply for financing. Upon returning, I went through the same process to apply for financing except I spoke with another representative who told me I would need to submit a bank statement and front and back of my drivers license. After this, I waited in the store for about 20 mins expecting to hear back from the financing company. After asking the manager how long this would take they informed me "about a couple of days". I have no idea why they would not inform me that I would have to wait days for this process as I would have left the store already and come back when my application had been approved. After waiting a day or two and talking to customer service via telephone, I apparently STILL needed to email bills with my name and address on it as well as a social security card which WAS NOT communicated to me via the second representative, so my application would have never been processed anyways! I was initially informed that if I (for WHATEVER reason) had my other phone number on me, all I would need to provide them with was a phone number. NOT my social security card, bank statements, drivers license and bills with my name and address! The most ridiculous thing about this entire process is that nowhere in these events did I need to bring my cellphone with me for verification, as the first representative and manager informed me. I did not even need financing to purchase this jewelry and have found the inconsistencies with representatives for the financing plan to be incredibly unprofessional. I will happily be taking my business elsewhere.
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October 2023 by Prisca Anyiam
My Fiancé and I had an unforgettable experience with Jamie. She truly was a pleasure to work with. Jamie took her time with us and gave so much attention to our requests. She is very knowledgeable, thus ensured we made the best decision. I recommend anyone who comes to this location work with Jamie. You will not regret it!
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September 2023 by Shana R.
The store and the staff was so welcoming and great to work with. Jamie was great and super helpful with the purchase of our wedding bands. Thanks Jamie for a great shopping experience and helping with our special day.
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August 2023 by Exaucé K
Jamie was super helpful in answering all my questions from the start of the process all the way to the end. I look forward to being a future customer!
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August 2023 by Erin Nkele
EVERY TIME I come into this store , I am treated with disdain and rudeness. I own a few pieces from Kay's and only come to this store in Clarksburg to repair my jewelry and get my rings cleaned due a lifetime warranty. Multiple times when I have come to get a piece of jewelry repaired, I am met with attitude from the associates and told that my multiple pieces are not in the account and have to argue to get my jewelry repaired.I went in today for my bi-annual ring cleaning. I did not get the associates name but my interaction today was with an older white woman with white hair that was rude to me and would not listen when I told her that my engagement rings were under warranty. She continued to push back and ask me dumb questions until I showed her the email that showed I've been diligent on maintenance of my bands. Even after showing her the email, she continued to not believe me and ask me questions. She must of found it (she never verbally confirmed with me) because she put the order in (one of the rings is missing a stone), there was no apology or ounce of remorse for questioning me the way she did.It was unacceptable the way I have been treated throughout the time I've been at the location. I miss the Gaithersburg location as those associates were way more friendly and helpful.
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July 2023 by Alex Sharp
Jamie and the rest of the staff have been extremely helpful with finding the right rings. This Kay's location is very accommodating and will do everything they can to help!
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July 2023 by Oscar Urcia
Jaime was very patient and showed me the different jewelry they had. I would recommend you go see her and she will be fine River you excellent customer service.
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July 2023 by Keona Timmons
My salesperson Jo was amazing. She was very patient and was able to give excellent suggestions. I’m very satisfied with my purchase and will be returning.
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July 2023 by Fiorella Nava
Jamie was amazing! We showed her an inspo and she found the perfect one right away. She was so kind and amazing!
