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November 2023 by Faiza Chohan
I always liked KS products but the manager here was incredibly rude and raised her voice at us. Never going to return.
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November 2023 by Joe White
Not where Google maps says, across from Samsonite
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August 2023 by cinthya burgos
Nice but couldn't find what I was looking for.
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March 2023 by Stephanie Jones
The staff here were very friendly and inviting.
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February 2023 by Pareesa Vahidi
Lauren N. went above and BEYOND to deliver 5 star service. I received a bag as a gift from Christmas without a receipt and she called other stores, looked up how much it was purchased for, tried to see where else it was sold nearby, the WHOLE 9 yards!! I received better service on the phone with her help than in-store at 2 other kate spade outlets. Definitely recommend stopping by this location!! Thank you Lauren!!
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February 2023 by diane mamish
I work in this outlet center at another luxury store and I entered the store on my break with one of my sales associates to see what sales they where running in addition to new products. Upon entering the store, we were greeted politely by one associate, but that was extent of my positive experience. We approached the jewelry table and were standing there taking a look at the new products they had recently put out and were comparing prices, and within 1 minute of standing there, another employee who seemed to be either a manager or supervisor walked towards the table and stood adjacent to us and was aggressively staring at us with her arms folded, without even asking if we were finding everything okay. We were very uncomfortable and immediately left as she was clearly profiling us as shoplifters standing near smaller items that could easily be stolen. As a sales supervisor myself, this experience horrified me and is further reason to NEVER shop this location or brand ever, as it is retail 101 to never stare or hover without offering assistance, that is how you drive clients out of the store. It is an insult to the term designer and luxury, when you have employees that conduct themselves in such a distasteful manner, and this is the complete opposite of the brand's image as bubbly, fun, and cute when you have such cold employees. I have had several poor encounters with employees at this location, but this experience was the nail in the coffin. I would give this Kate Spade location 0/5 stars if I could.
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December 2022 by Karen Diaz
Customer Service is so bad. I had a lady on the phone tell me i could pick up a bag that i saw online and she would price check it for me. I came to thestore and they all looked so confused as if I didn't call earlier to confirm that i would come by. One of the main floor workers (she was white wearing a short black skirt that day) rudely told me they couldn't help. She could've at least asked what was the illiterate worker who picked up the phone was. They need to better inform their workers and to not give the wrong information. Luckily I called another Kate Spade store that was able to help me and price matched the bag I had requested. If they didn't have the bag available they could've said that on the phone instead of making me drive to Clarksburg just so the clueless manager tell me she couldn't do the purchase. Talk about customer service.
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September 2022 by Sarah Bien
Good deals, but customer service could be better. I understand if workers are overwhelmed by amount of customers. But making people wait outside and not consistently letting people enter as people exit looks weird and makes people upset. The deals speak for themselves so you don't need to push constantly if I need a price check.
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September 2022 by Noor B.
What I love most about this store is how it's conveniently located by the parking lot. It's great when this is the only store I want to go to. I came on a Wednesday afternoon to do some returns. The sales associate, was so personable and professional. She quickly processed my returns and helped me find some keychains. Store is always clean and organized. Sales associates are polite and professional. They have a great selection too. I was at the Kate Spade outlet in Potomac Mills a couple of weeks ago and they had the most boring purses there. Here I saw a lot of the famous heart shaped purse and just really cute fun purses.
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September 2022 by Jamal S.
OMGEeeee Sales and service are TOP NOTCH!! The store was bustling but the staff was GREAT!! They spoke to everyone and made their rounds constantly and consistently. I didn't realize the prices/sales were so good. I will most certainly return. There wasn't one aspect about this experience that needs to be tweaked!!
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June 2022 by Fred Luchsinger
A family member received earrings as a gift. They broke before she even had a chance to try them on. (Post came off)They refused to replace them without a receipt. So I drove 25 minutes to this store to try to replace them for her, just to find out the store decided to close 15 mins early. The staff wouldn’t even open the door. Just laughed and ignored us.Bottom line: the brand is outsourced cheap Chinese junk. The company refuses to stand behind their products, and the stores are just more of the same, rude, minimal effort and more interested in closing early than helping a customer. Take your money elsewhere.
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March 2022 by Juhi Pac
One of my favorite bag/accessories brands. This location is great with an especially helpful staff
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April 2021 by Carlos Pfeiffer
Excellent prices and quality of the products. The staff members are very friendly and professionals, given a very good service to costumers
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February 2021 by Alisa Dotson
Great sales. Love my new earrings.
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February 2021 by Corinne Julien
I bought two bags at 70 percent off
