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October 2023 by nic ramagosa
I don't know who trains the associates here but they could not be more unwelcoming. We've now visited this store several times and it's always the same. They also close very early frequently. The Boss Outlet in Lancaster Pa is so much better , hard to imagine it's the same company.
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November 2022 by Teon Maeser
They are suppose to open at 11am. im still waiting at 12:41and the store stillHas still not opened.
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July 2022 by Kamale Jones
I went to this store today at approx. 6:45pm to purchase a white polo size 3 XL for my uncle and his friends ALL WHITE Party set for this weekend. They’re big fan of Hugo Boss, They been wearing it since the 80’s. I saw a female staff member who was slouched over the cash rack in the store. The way she walked towards me told me I had made a big mistake in coming to this store 'cause she looked annoyed that I had woken her up from her slumber. When I asked her what other sizes does the polo come in, she flatly with a lazy voice told me whatever,” I see thats it and She’s not going in the back to check.” I went there to spend $831.00 but after getting this type of customer service, NO THANKS. I will never go there again. Something needs to be done. You can’t treat people this way who take their hard own working money and except this kind of treatment. I hope this review sheds light to what type of store is being run here. Very Rude and Very Unprofessional
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July 2022 by Vincenzo Como
Store with out air condition.Service not that great
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June 2022 by Jaylen
If I could give this store location a "0" I would. The customer service was abysmal at best and bordered on being criminal. The staff was rude and unsupervised and their knowledge of their own products lacking. I guess it may be just seasonal help and that's all they could find but it falls back on management to train it's employees in the proper way to conduct themselves at work. I will never purchase anything else from this company and will encourage anyone I know to avoid this store
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June 2022 by Darren Freeman
The Review: I was looking for suits for graduation and was Recommend Hugo Boss By Some Of My Fraternity Brothers. So I decided To Check out the clocksberg location and I was not impressed. As I entered the store all I got was a hello while the 2 female co workers chatted amongst themselves with a male co worker. I asked,”Where are your suits?” One of the females replied, “Are You D***** and pointed towards a corner. I asked the one male employee that was standing there laughing at what she said “is this how you treat your customers”. What type of store hires employees to talk to their customers like this. I find this to be utterly disrespectful and the staff should be replaced from the top to bottom. I will never shop at this store location.
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April 2022 by c d
They had a pretty good clothing articles selection in stock and average customer service from the sales associates.
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February 2022 by Monique H.
Staff greets you and go back to being on their mobile devices. Brought my son here to look for an outfit for an upcoming event. The staff was no help besides letting him in the fitting room. We bought a turtleneck sweater and we left after being in there for nearly an hour. Probably would have bought more but the staff energy sucked the shopping out of us.
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November 2021 by JAYMESH PATEL
Lovely stuff
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November 2021 by Amatuallah Zadeh
Nice got a gift for my son and papa Smurf
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September 2021 by Limor Bregman
Horrible customer service. Never coming back.
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July 2021 by B Rodriguez
Unfriendly staff. Require masks even when vaccinated and all other stores don't, get with the times HB. Look at other reviews of this store! Amazing that the manager has a job. Staff follow his/her terrible customer service. Go elsewhere.
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June 2021 by Ruben Gevorgyan
The worker has no patience closer than seven, they just kick you out of the store, they don't even want to answer your question. After I already made purchases today, that moment I also made purchases and I had one question about the shoes, they did not beat happy to answer the question
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June 2021 by Ruben G.
The seller has no patience closer than seven, they just kick you out of the store, they don't even want to answer your question. After I already made purchases today, that moment I also made purchases and I had one question about the shoes, they did not beat happy to answer the question
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May 2021 by Noor B.
The employees here don't give a flying F about you. We had originally found a suit at Nordstrom but could not justify paying Nordstrom prices for a suit my fiancé was virtually going to wear once. We called and they said that they had some suits in stock but didnt specify what they were like - just that they were black so we drove down from VA to check them out. The employees greeted us with a simple hello and nothing else. Didnt ask us if we were looking for anything in particular or just that they were available to help if we had any questions. We browsed on our own and then asked to use a fitting room. There were two employees working who again could care less. Every time we asked them a question, they would give us one word answers. They really just seemed unsure and not willing to help even after we showed interest in buying the suit. They just stayed behind the counter on their cellphones and airpods in. When we did ask them to help us find something as the pants were mismatched from the suit jacket, they half assed it and picked out a different suit because they couldn't find the matching jacket. Granted it was close to closing time but I don't think we were giving them a hard time, we really just needed help finding the size. You would think if you work there, you should at least know the basics of men's sizes and clothing items. Very different type of customer service compared to department stores. We ended up purchasing a suit as it was extremely cheap compared to department store prices but I really wish their employees were more helpful and friendly.
