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October 2023 by Yasmina Saadeh de Chaisemartin
Booked by error on the wrong date on a Monday - as the salon is closed on Monday, the website indicated that we can email to modify an appointment, which I did. On Tuesday (the day or the erroneous appointment), the salon staff calls me inquiring where I am, very rudely, and when I informed him I had emailed, but had to speak later since I was in a meeting, he abruptly hung up. This is the second time I contact this salon and find the impoliteness unacceptable. Courteous communication is a must for a saloon, not just hair know-how.
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October 2023 by Tia Nichols (Luci)
The receptionist Raymond is amazing he is polite and professional. I called to inquire a service and his customer service is superb. I would definitely recommend this salon.Services: Bridal services
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September 2023 by Andreea Revutchi
Just went to this salon for the first time, Mano did my hair and I’m absolutely amazed. I’ve been to other stylists before but this was my best experience so far. My hair was very brassy and grown out and this was the first time that the stylist got it to be exactly the way I wanted it to be in the end. Seriously just like the picture I showed him!!
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August 2023 by Tess Wald
Dessange is by far the best place in DC to go for services. I have been with the same facial aesthetician Elena for 35 years. My hair stylist Sebastion is the best ever. As I want to change styles he knows exactly how to work towards the new look as it grows out and it continues to look fabulous.I can't rave about Dessange enough.Services: Eyebrow shaping
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June 2023 by Jenny Chandler
I loved everything about my facial experience in late June. Mona was excellent and the products were aromatic, light, with a clean finish. Feeling refreshed, pampered and fortunate that we have such a professional salon nearby
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June 2023 by Gawharshad Begum
Dessange is Chevy Chase is really professional. For hair cuts, I go to Jerome. He is a perfectionist. He blends precision with artistry.Service: Hairstyling
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May 2023 by Jennifer Ange
Do NOT go to this place if you are Asian.I called Dessange a few days ago to schedule a hair coloring. I specified via telephone that I would like to have my hair dyed blonde (I have had blonde hair for years and recently let my roots grow out, such that I wanted a touch up). I communicated to the store over the phone that I was Asian-American and inquired about blonde coloring of Asian roots. During our conversation, I made it clear that I was NOT looking for balayage but was specifically looking for my hair to be colored blonde down from the roots. The representative indicated that there was availability with the stylist FRANC. I specifically asked if he had experience coloring Asian hair, and the representative indicated that he had. During our conversation, we specifically discussed the need for a consult, and I was told that the salon would reach out via text for a picture of my hair if it was truly necessarily. They never reached out to me for a picture or for clarification.Right before our appointment, I called again to clarify that I was looking for blonde coloring of black Asian hair, asking for a time and a quote. They indicated that it would take close to 2 hours for a coloring and that the price would be $165 for blonde coloring.When I walked into the salon, the front desk was extremely courteous and polite. However, when FRANC saw me, he was extremely rude and indicated in accented French that he refused to color my hair. He then stormed away.I spoke to the manager Manu (Mano?) who was also very discourteous. I indicated that I had driven here from work and that I had cancelled a work appointment to have my hair colored. He insisted that I had miscommunicated and that I should have told them that I needed foiling. I told him that I had never needed to tell other stylists that I required foiling, and that made it VERY clear that I was Asian American and that I needed blonde coloring for Asian hair. He continued to blame me and make excuses for FRANC's extremely rude behavior, saying at one point that he was stressed to see me. The manager did at one point offer to color my hair the next day but indicated that the price would be $210 and that cutting would be an additional $120.Ultimately, despite my attempts to communicate my frustration, I was completely dismissed by the manager and told that it was my fault for not communicating correctly, when I relentlessly went out of my way to make it clear exactly what type of hair I had and exactly what I wanted.So, do not go to this place if you are looking for good service and courteous treatment.
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May 2023 by stu2620 stu2620
I had an amazing stylist but my experience with the assistant/shampoo girl Victoria was in my honest opinion, horrifying. It's my opinion that victoria made a simple but dangerous mistake and didn't listen to my stylist. Later, when my stylist was being amazing and fixing Victoria's mistake, Victoria seemed to yell at me for getting my hair done when undergoing chemotherapy and continued to insult me then huffed off. She must have overheard part of my conversation with my stylist and tried to blame me for her mistake. It got worse, she seems to have the audacity to yell at my stylist who is so kind she defended victoria even after the yelling. I've never asked for a manager in my life, but the next time this happens the client may not be so lucky and could get injured. However, the manager blew me off and hasn't called me back. I've been encouraged to talk to a lawyer but that seems ridiculous. I got lucky, my stylist is amazing. The next time someone else may not.Service: Hairstyling
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May 2023 by M Eron
I had an amazing stylist but my experience with the assistant/shampoo girl Victoria was in my honest opinion, horrifying. It's my opinion that victoria made a simple but dangerous mistake and didn't listen to my stylist. Later, when my stylist was being amazing and fixing Victoria's mistake, Victoria seemed to yell at me for getting my hair done when undergoing chemotherapy and continued to insult me then huffed off. She must have overheard part of my conversation with my stylist and tried to blame me for her mistake. It got worse, she seems to have the audacity to yell at my stylist who is so kind she defended victoria even after the yelling. I've never asked for a manager in my life, but the next time this happens the client may not be so lucky and could get injured. However, the manager blew me off and hasn't called me back. I've been encouraged to talk to a lawyer but that seems ridiculous. I got lucky, my stylist is amazing. The next time someone else may not.Service: Hairstyling
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April 2023 by Jenny Backus
Just had a wonderful hair cut from Jerome at Dessange. The amount of personal attention, exquisite craftsmanship, and creative flair I received was wonderful. I love my new cut and walked out of the salon feeling beautiful and appreciated.Can't recommend Jerome and Dessange enough - what a great stylist.a great person and a great salon.Service: Haircut
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March 2023 by pam golomb
Jacques Dessange rocks! I get my hair cut there with Jerome and balayage with Frank and they are both super! In fact I used to get my hair cut in Paris when I lived there more than a decade ago. Nothing is different across the oceans - great service and value - I highly recommend them!Services: Haircut
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January 2023 by Thomas Clinch
I have used this salon for over a decade. Dessange provides excellent service! Presently, I use James Carter, the manager, and he does a great job. The wonderful thing about Dessange is consistency. With 10+ years of care there, I have always had excellent service. All of the stylists are very good as well as the entire staff. They strive to make your experience personal and funService: Hairstyling
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January 2023 by Leila
I needed a hairstylist to repair my damaged hair and Mano did a wonderful job with it. I strongly recommend Mano for hair balayage and color. Will definitely come back. Thank you Dessange, see you soon.Services: Hairstyling
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January 2023 by Az SH
I recommend this place. Todd, worked on my hair and I am so glad to find him. He’s very patient, nice, professional, and caring. I had hair cut (short hair cut) and highlights which both turned great. Thank you Todd Bruce ?
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October 2022 by Constance Newman
Jerome is great. I got another great haircut from him a couple days ago, and he styled it beautifully. I’ve been seeing him for years, and this last cut was as thrilling as the first. He always goes the extra mile to understand what you want and style it in a fun way to last. Five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!!!Services: Haircut
