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February 2023 by J O.
I went here for about 15 years and love the two guys John and Rodolfo. They usually did an outstanding job cleaning our clothes. The trouble was that they, or the people they send items out to, kept losing clothing items. After a comforter, jacket, a few sweaters, and a suit jacket went missing- different times over a 5-6 year period- I went somewhere else. I thought they knew how to clean things and their prices were fine, but it was getting too expensive for me and some items couldn't be replaced.
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February 2023 by Petya B.
After more than a decade of me coming to Chevy Chase Valet I've never been so disrespected by a business owner in my life! If you are a woman do not bring your clothes here, John does not value you. He's an old miserable man who just wants your money. The story; my husband purchased a Canada Goose coat for me 2 years ago. To replace my old North Face which I had been keeping since high school (I'm 39 now), which John has also dry cleaned for me in the past. Last year I took the coat in after winter was over maybe wearing it 5-10 times tops! I picked it up several months later as I don't live in the area and my office moved to the other side of Bethesda (near Montgomery mall). Never bothered to look at it, which is my fault until about 3 weeks ago (it's been a very mild winter) I took it out to wear and noticed that the lining of the coat was grey (black coat) and looked like it got way too much heat as if it was pressed. This was in the lining of the sleeves and pockets. I called and John said he needed to see it. I came in so he can take a look and I've never been so disrespected by a man in my life! He yelled at me repeatedly saying me my coat was worn out, and that he didn't want to hear my bull shit and walked away! Why on earth after giving you my money for over 10 years would I lie about a coat! I don't think Canada Goose would be in such high demand if a coat looked like that after a handful of times being worn. He was incredibly rude and didn't want to take any responsibility. Completely ruined a $600 + jacket, and had no empathy whatsoever. See you in small claims court John. You messed with the wrong one! I've been running my own business for over 15 years ethically I will not be bullied by the likes of someone like you a real piece of shit and an excuse for for a human.
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January 2023 by Aminata Aliyah
I dropped a coat on a Tuesday and they said it would be ready on Friday because I told them I was traveling on Sunday. I came there but they had my coat sent to another location (they said due to the type of washing), without telling me. My coat was not there until Monday, after I specifically told them I was leaving on Sunday. If you need fast service, not the place to go to.
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June 2022 by Minh “Max” Diep
I love the owners. Very humble and great customer service. They do a stellar job and it’s affordable. Please support your local and small businesses. These guys have been around for years and are apart of the community!
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May 2022 by W S.
Worst service in history. Destroyed our pants, did not apologize- and then asked us not to come back. Truly appalling.
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January 2022 by Jennifer F.
I've been extremely happy with their quality of service! The owners are very responsive and clothes done when promised.
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December 2021 by Courtney Sweeney
Love this small shop. They are friendly and have gotten tough stains out of my white Canada Goose & out of my wedding dress.
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November 2021 by Courtney E.
Love this place. They do a great job every time. Have gotten tough stains out of my white coat and wedding dress.
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July 2021 by Gordon Young
They are incredibly skilled, knowledgeable and painstaking and the are very good people.
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June 2021 by Mary Ellen Condon
A great neighborhood resource, excellent quality dry cleaners.
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September 2019 by Carren K.
I've been bringing my clothes to Chevy Chase Valet and consulting with the owner John about the best way to clean this or that garment for probably more than five years now. I consider myself very picky. John's work is excellent. And I always have a congenial conversation when I go. It's the way things used to be, when you could count on excellent customer service at shops that knew you by name and did everything they could to meet your needs.
