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January 2024 by Tom Hall
I used to recommend that friends choose Capital One over the four megabanks, but sadly Capital One has lost its magic. They are worse now than the big banks because in addition to having all the same bad practices, the staff members at Capital One are especially slow, lazy, and rude.There was no branch manager when I was there. I was told that "she comes in sometimes" and invited to leave my phone number on a post-it note if I wanted resolution of a problem. I left my number but she never called. Capital One should close it's remaining physical locations because there really is no reason to have a branch if a branch can't accomplish basic banking tasks without alienating existing customers.
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January 2024 by shirin dianat
I like capital one Bank but not this one , there is a guy who is all time yawning and so slow and sleepy all the time and doesn’t care about customers
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November 2023 by We Are VR
There was a super long line because there was only one teller - I saw the manager was just standing there so I asked if he could please help some of us in line, and he was like blah blah blah no. As more people came in, people who hadn't heard me ask him to help also asked him to help, and still he just kept standing around? We are trying to give you money sir? Three stars.
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February 2023 by Key Martin
Easy place to be. Clean, open, not intimidating. Helpful staff. Negligible wait time. Great bank.
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February 2023 by Maria Viera
James, The cashiers was very helpful, He took his time to fix my issue, Thank you!!!you're the best!.
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March 2022 by Max H.
So I've been a customer since Cap One bought Chevy Chase Bank, which was my bank since the '90s. Not a huge fan of Cap One, but I stayed because of the convenience of the branch locations. Just now: Capital One froze my account with no notice. Sounds embarrassing, right, like I'm funding terrorism or dealing drugs or something. Not the case, just an algorithm seems to have tripped. Why? Best guess is the deposit from my mortgage refinance, which I put in the bank to hold for the remodeling contractor. So account frozen, and no notice to me as it turns out. How did I learn? When my credit card (which auto-debits) contacted me to say it hadn't been paid. Of course, now interest and fees are added to that. Capital One has refused to tell me it will cover those fees. There are three other unpaid auto-debits that I also need to clean up. Summary: Capital One freezes accounts, does not give notice, and does not help to clean up the mess. After 20 years, I will be moving on.
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August 2021 by Linda Wang
Do not make an appointment online, because this branch won’t honor that. Unfortunately, I learned it after trying to locate where it is and walking in a super hot and humid day for 20 min. I will never ever come back to this branch and is considering to close all my accounts with capital one due to the poor service.
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November 2019 by Ben Berman
Worst capital one ever
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March 2019 by Charmaine L.
ZERO STARS for the way I was treated today by the cashier and the manager. They made me feel like I was a CROOK for trying o withdraw a large amount of money. It wasn't what they said about my id, but HOW they said it and asked me "what are you going to use the money for?" REALLY????? I am going to close this account, and find a bank that caters to people of all races and a bank that thinks if a black woman walks in to withdraw funds that are over a "certain" amount, it should NOT be questioned!!!!!!!
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May 2017 by Gordon Young
This is the best run and staffed bank branch I have ever used. The people are very, smart, efficient, and kind. It all starts with Agnes, the manager.
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February 2017 by Interrogacion900 Op
Conveniente pero no abre los fines de semana.
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December 2015 by Mary M.
I have been using this branch of Capital One for several years and have found it to be not only very conveniently located, but also consistent in the high quality of customer service it provides customers. All staff are efficient, helpful and couteous. José Giron, in particular, has been extremely helpful and courteous and has gone out of his way on multiple occasions to assist me (and my neighbors), with all of our problems and concerns. Highly recommend this bank.
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October 2013 by Niki Ianni
This branch is still open! I use it all the time.
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July 2013 by A Google User
Not open anymore
