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June 2024 by Megan Schroeter
Worst postal service around. They refuse to deliver my packages, the carrier doesn't always leave a slip saying they didn't deliver it so I have to rely on emails sent from the sender. Then when I go to pick up my package they ask for the slip they never left. For 5 years I've been fighting just to get my packages. I have all my mail delivered to my mom's house because I don't trust that I'll get it at mine. They delivered someone else's mail to us because their non bendable letter wouldn't fit into their mailbox so they're assuming I'll deliver it???? Plus the manager called after I complained again and said no one on our road gets their packages because they don't drive to peoples houses and was completely rude. One time they left a slip for me and I had to rush from work to get it and they couldn't find my package. I don't know why USPS bothers with packages if they don't deliver them. When I first found out they weren't delivering my packages, I didn't know originally it was the post office sending them back to the sender. I kept having the business send me the package again until they told me the post office keeps sending it back. Absolutely no notice from Charlotte Hall Post Office that they weren't delivering it.
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March 2023 by Natalie Parsons
Crystal was extremely helpful!! Thank you!!
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February 2023 by esko
Inside they’re always nice as hell, so it’s a shame to have to leave this because it seems like the only complaint I see at this point. I just asked in person today (clerk at the post office agreed that my package would fit in any normal mail box) and they had no reason why they won’t leave the package in my mail box or even attempt to deliver it other than “she doesn’t deliver to your house”. The driver drove in to my yard trying to turn around like 2 years ago and got stuck (there’s plenty of space to turn around in my giant driveway, so it’s user error, we pulled her out so she didn’t have to call a tow truck or anything like that) and now refuses to deliver literally any package regardless of size, purely out of spite. Why even pretend you’re going to try to deliver it? Just leave it at the post office and call me if you’re going to be lazy and bitter, it adds so much time to deliveries for me and apparently other people.
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May 2022 by Addison Hypolite
Had a great experience! Dion was awesome. I was trying to get a passport for my 17 yr old son and was met with a rude and entitled USPS customer service agent a few mile(s) away. Needed to make copies and the town nearby was very rural with no copying service in sight. I traveled down to the USPS located at Charlotte Hall and was met with compassion and the utmost professionalism from DIon. 30 seconds to make a copy. Thank you for great service and hopefully a supervisor can see this and give you your well deserved merits. KUDOS.
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December 2021 by wayniac917
Always friendly
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January 2021 by Kj Butler
Watched person put mail in mailbox both times but each time my package has been cut open and stolen. I hope whoever working here gets fired.
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November 2020 by Ashley Whay
3 times in a row I’ve watched the Saturday delivery person put mail in my mailbox then leave a note that there’s no secure place to leave a package and drive away. I don’t even have neighbors, she literally doesn’t want to drive down the driveway. UPS and FedEx have no problems delivering packages.I’ve went to the post office to pick them up and they can’t be found.It’s absolutely ridiculous that I can’t contact costumer service, you can’t call the main building since no one answers, you can’t go in to speak to anyone, there is literally no way to have this extremely simple issue resolved.Not to mention she puts everyone’s mail on the street in one persons mailbox so we all have to figure out who the mail belongs to.
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November 2017 by Jon S
Always helpful, especially compared to other post offices in the area!
