-
July 2025 by Eugene Hill
Overall everything was flowing until the rep got confused about my having a question...then she just hung up..
-
July 2025 by Courageous A.
I came into the store 15 minutes before 8pm. Chris (customer service agent) was very unpleasant. There were multiple agents in the back. Only 1 customer in store.
He said there is no way he can answer any questions at this point and told me to go to the Ellicott City store.
-
July 2025 by Reggie Shaw
Only wanted a charger. Waited 20 minutes and no one helped me. Two people helping two customers. Now I Know why people say go to pikesville!!
-
June 2025 by Jasmine Thornton
The staff does not care about the order of lines. It’s all about Sales. I had a terrible experience there. I would recommend you to go to other Verizon because the staff here is rude and will make you wait hours.
-
May 2025 by Bres Costley
Great interaction from the time I walked into the store. I was greeted with a smile and helped immediately. She took her time to understand my needs and was informative. Suggested devices for me as well as gave me a free iPad with my purchase which my daughter is extremely excited about. Thank you Verizon (Catonsville) you Ladies were amazing! Looking forward to coming back again
Vernon-
-
April 2025 by Raj Kumar
Their service to different services differs. My prepaid service is never good but when I was with postpaid it was good. Talking to the customer service they said prepaid service has limitations
-
March 2025 by Jamie Lancelotta
The service was excellent!
-
August 2024 by Seong Kim
I got the I phone last week. so many things I don't know how to use because I had samsung galaxy all the time. I can not sign in Apple Account so few days later I stop by again but he keep say that is between Apple and me not Verizon. no help from him, by that time another employee Annricka Lotz came to me very kindly set up the phone everything what I need really quick. So I had bad and good experience same time, same store. whenever I get new products, I need after service specially old people who retired like me. I am long time version customer even version fios internet, cable. Annricka was best helf with very good manner. I wish all version employee like her. I used company owner with many employee before retired so I know what customer want it. Thanks again Annricka. Good job
-
July 2024 by Karen Bond
Excellent for the two new phones lines but the phones older phones experienced many small technical issues. My internet signal is horrible for home. Customer service is excellent and they help me stay connected. Thank you!!
-
May 2024 by Katrina Taylor
Carlita was the best! She helped me through some unexpected issues to the end. Made a frustrating situation much more bearable and ultimately got the job done!
Thank you!
-
May 2024 by Yongnam Lee
No good. no sense of responsibility
-
April 2024 by wajeeh glascoe
The management and staff at this store are top notch. I’ve been dealing with this particular store since it was run by Bell Atlantic with the same quality of service that you would expect from a reputable company. All told in a word, excellent.
-
March 2024 by Shannon Wolfe
I had serious issues with my phone and the Verizon online tech service didn't help much. I came to this store three days in a row and Lawrence spent over an hour with me each day helping me figure out what the problem was. Eventually, after the second attempt to get Verizon to send me another phone replacement, we got everything to work correctly.
-
February 2024 by Alouddin Amiri
rude customer service
-
February 2024 by Christopher Hofmann
I returned an item I bought online with a receipt - no problem whatsoever...?
